Best Western Pontypool Metro Hotel
Best Western Pontypool Metro Hotel
Lower Mill Field Gwent, Pontypool NP4 0XB Wales
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Avg. RM 424 /night, 3/22 - 3/23
RM 451
per night
RM 347
per night
RM 243
per night
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About
#2 of 2 hotels in Pontypool
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
The first thing you'll notice when you step inside the BEST WESTERN Pontypool Metro Hotel is that it's boutique-style hotel, designed to put an instant smile on your face. So you'll be able to check in, sit back with a coffee from the on-site Starbucks, relax and enjoy your surroundings. A real gem of a hotel. Situated on the outskirts of Pontypool, The hotel is in an ideal location from which to explore South Wales - you'll be just a short distance away from a wealth of heritage, culture and countryside attractions.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Bar / lounge
Baggage storage
Non-smoking hotel
24-hour check-in
24-hour front desk
Dry cleaning
Electric vehicle charging station
Secured parking
Wifi
Breakfast buffet
Complimentary Instant Coffee
Vending machine
Express check-in / check-out
Laundry service
Room features
Desk
Housekeeping
Coffee / tea maker
Flatscreen TV
Bath / shower
Hair dryer
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to VisitWales.
HOTEL STYLE
Budget
Modern
Languages Spoken
English
Location
Lower Mill Field Gwent, Pontypool NP4 0XB Wales
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 36 out of 100
36
15 Restaurants
within 1 kilometer
2 Attractions
within 1 kilometer
Reviews
4.3
559 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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The Best Western Pontypool Metro Hotel has garnered positive attention for its pristine rooms and cozy beds, with the atmosphere of the place often praised for its warm and welcoming vibe, complete with amenities like tea and coffee facilities and a sizable LCD TV. However, opinions on the hotel's service vary, with some guests encountering issues, particularly at breakfast and noting staff shortages.
Room sizes and noise levels have been points of contention for a few visitors. While the hotel offers good value, some suggest dining out to better experience local cuisine.
Atmosphere
Inviting
Rooms
Comfortable
Value
Cost-effective
Cleanliness
Spotless
Service
Inconsistent
Amenities
Satisfactory
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Detailed Reviews
Hotel's Favourite
Great value and a good base to explore the area. A nice room with a comfortable bed, a powerful shower and tea and coffee facilities. Breakfast was £9.50 each with toast, cereal, fresh fruit and hot food if that's your choice. I had sausage, bacon, scrambled egg, beans, mushrooms and tomatoes. There is also a bar if you fancy a drink. If there's nothing there you like. You can always walk across the car park (It's a big car park by the way) to get a Mcdonalds or KFC. I can't fault the place, for such a reasonable price.
Don't forget to have the 4 digit code to operate the car park exit barrier. It opens to let you in, but won't let you out without the code. Its with your room keycard but I lost mine and like a numpty, sat at the barrier cursing it for not letting me out.
Hope you enjoyed your stay as much as we did.
Don't forget to have the 4 digit code to operate the car park exit barrier. It opens to let you in, but won't let you out without the code. Its with your room keycard but I lost mine and like a numpty, sat at the barrier cursing it for not letting me out.
Hope you enjoyed your stay as much as we did.
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Date of stay: December 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dean Sims, General Manager at Best Western Pontypool Metro Hotel
Responded 20 Dec 2023
Thank you for the great review
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A recent 3 night stay at this hotel exceeded our expectations. The staff were friendly, informative, hardworking and happy. Nothing was too much trouble for them. Although we did not have breakfast at the hotel for an extra cost a full cooked breakfast was available and had lots of choices. The room, the public areas and outside seating area were spotlessly clean,.The hotel is located within a service area, which we found confusing at first but for some could be ideal as it was among a KFC, Esso garage, McDonalds, Outlet shop etc. and across the road from a Harvester Restaurant. Its location to Pontypool, Cardiff etc.and the surrounding South wales resorts and landmarks is ideal and well signposted on the main roads accessing the hotel. In summary cannot praise this hotel enough for its location, above standard cleanliness and value for money, thank you
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Review collected in partnership with Best Western
Date of stay: August 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dean Sims, General Manager at Best Western Pontypool Metro Hotel
Responded 2 Aug 2023
Thank you for the great review of our hotel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
I’ve stayed in many times now , it’s always cheap but that’s never always an indication of quality expectancy . Yes there is no dinner BUT there is a great harvester across the road a KFC and McDonald’s next door if you don’t mind that for a night and here’s the best bit. The rooms are so clean and the beds are so comfortable that even some best westerns charging £50 more fail to meet the standards set by this one . Quick mention to the staff , I’m not sure if it’s a welsh thing but they have always been very friendly and helpful too. If you’re looking to stay in this area I can highly recommend you stay here
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Date of stay: March 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dean Sims, General Manager at Best Western Pontypool Metro Hotel
Responded 25 Mar 2024
Thank you for the great review
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I stay at Pontypool Metro regularly when visiting my elderly mother in a nearby residential home. It is the best value of anywhere I have found in the area.
Rooms are always clean, comfortable, the wi-fi is now reliable and delivers a very usable bandwidth. Breakfast is good, with plenty of choices, and the bottle bar offers a good selection of refreshment.
I have seen a few rather silly criticisms, which are very unfair.
To those complaining about the location, I would just say: use a map or Google Eartth, the location is easy enough to see!
To the guy complaining of a parking fine: the hotel makes it repeatedly, abundantly clear that you need to register your vehicle on the parking system, the screen for which is, itself, difficult to miss at reception when you check in; furthermore there are copious reminders on signs in the car park, and even in each bedroom. If you miss all of these, I wonder what your driving is like!
Rooms are always clean, comfortable, the wi-fi is now reliable and delivers a very usable bandwidth. Breakfast is good, with plenty of choices, and the bottle bar offers a good selection of refreshment.
I have seen a few rather silly criticisms, which are very unfair.
To those complaining about the location, I would just say: use a map or Google Eartth, the location is easy enough to see!
To the guy complaining of a parking fine: the hotel makes it repeatedly, abundantly clear that you need to register your vehicle on the parking system, the screen for which is, itself, difficult to miss at reception when you check in; furthermore there are copious reminders on signs in the car park, and even in each bedroom. If you miss all of these, I wonder what your driving is like!
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Review collected in partnership with Best Western
Date of stay: February 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dean Sims, General Manager at Best Western Pontypool Metro Hotel
Responded 13 Feb 2023
Thank you for the great review of the hotel.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My brother booked this hotel as part of a trip to Cardiff to meet family and see Paul Heaton at Cardiff Castle. Sadly on the date we chose the Foo Fighters were on at the stadium so central Cardiff hotels were not available. But the city was easily accessible from this hotel.
I find myself writing a mixed review based on the experiences of guests in our two rooms.
I found my room to be comfortable and have everything that I needed, however my brother and sister in law felt differently having had to ask for a fan to replace the noisy one in their room and on day two having no toilet roll or coffee and milk after asking to have their room cleaned.
I experienced a little inconvenience with breakfast as I asked for vegetarian sausages and after waiting ten minutes was told the oven was still heating up, then after waiting again I was told there were none, meaning my brother and sister in law had finished their breakfast and I held everyone up. Credit to the lady in charge who came over and apologised as well as informing me I would not be charged for my breakfast. The next morning we walked to MacDonalds for breakfast which was a little tedious as there is no pavement. Only one star lost as I was generally happy and I had a good nights sleep.
I find myself writing a mixed review based on the experiences of guests in our two rooms.
I found my room to be comfortable and have everything that I needed, however my brother and sister in law felt differently having had to ask for a fan to replace the noisy one in their room and on day two having no toilet roll or coffee and milk after asking to have their room cleaned.
I experienced a little inconvenience with breakfast as I asked for vegetarian sausages and after waiting ten minutes was told the oven was still heating up, then after waiting again I was told there were none, meaning my brother and sister in law had finished their breakfast and I held everyone up. Credit to the lady in charge who came over and apologised as well as informing me I would not be charged for my breakfast. The next morning we walked to MacDonalds for breakfast which was a little tedious as there is no pavement. Only one star lost as I was generally happy and I had a good nights sleep.
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Date of stay: June 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dean Sims, General Manager at Best Western Pontypool Metro Hotel
Responded 25 Jul 2024
Thank you for the review. I am sorry to hear you had mix review. This will be shared with the team to ensure procedures are kept to ensuring there is no repeat of this
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Usually pick the nearby Premier Inn but thought to give this hotel a try following the discovery of an astronomical price over the road for the night I needed. Whilst the Premier is better overall, this hotel was good for the price. Room comfortable, warm and clean, noise from the nearby dual carriageway generally not that bad and I slept perfectly well. The bar is quite pricey and not a lot of food options so decided to eat at one of the nearby fast food outlets instead. The 1p deposit for the room upfront to cover potential damages made me chuckle but the overall stay was pleasant and, with Premier Inn prices still massively high, this is a very good alternative and I'll stay again.
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Date of stay: March 2024Trip type: Travelled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dean Sims, General Manager at Best Western Pontypool Metro Hotel
Responded 20 Mar 2024
Thank you for the review
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Comforting hotel, conveniently situated but badly let down by the member of staff overseeing the breakfast.
9.30 finish, we went down at 9.15. No fresh coffee available and started clearing the breakfast away bang on 9.30 so I could not have a piece of toast. A lot to learn about customer service.
9.30 finish, we went down at 9.15. No fresh coffee available and started clearing the breakfast away bang on 9.30 so I could not have a piece of toast. A lot to learn about customer service.
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Date of stay: January 2025Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dean Sims, General Manager at Best Western Pontypool Metro Hotel
Responded 21 Jan 2025
Thank you for the feedback this will be shared with the operating team.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We were unlucky with our room allocation, just inside the main door to the rooms. The door was banging shut until the early hours as guests arrived back. The result was a very disturbed night sleep. Breakfast area was too small so you may have to do a bit of planning to ensure a seat. Great value, not quite as nice as a Premier Inn. No Aircon. Clean room and bathroom, the shower over the bath is very narrow so expect the curtain to keep sticking on you, very annoying.
I would not return unless it's possible to ensure a room away from the reception area doors, I suggest you do too. Shame as I had a very long drive to get there and the same long drive home in the morning after a very poor night sleep.
I would not return unless it's possible to ensure a room away from the reception area doors, I suggest you do too. Shame as I had a very long drive to get there and the same long drive home in the morning after a very poor night sleep.
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Date of stay: August 2023Trip type: Travelled as a couple
Room Tip: Phone ahead and ask for a room away from the reception doors.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dean Sims, General Manager at Best Western Pontypool Metro Hotel
Responded 30 Aug 2023
Thank you for the review, I will get maintenance to look into the raised issue regarding the banging door. Please accept my apologies on this. If you did decide to join us again we can certainly allocate away from this entrance if you pop a comment in the reservation to ask to do so. Thank you for reviewing the hotel.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Staff were not helpful. Were sick and coughing and did not wear masks, despite posting signs saying masks were mandatory. Made excuses when we complained that the room had not been cleaned in 6 days (of our nine day stay); did not enforce mask wearing of guests, were not friendly (with the exception of one staff who also ran the Starbucks counter). We were disappointed in the quality of the room, the bathroom was a disabled room and the bars and things were rusted. We had to ask for clean towels and toilet paper and for our garbage to be emptied and even at that we were given grief by the staff. I would never stay in this Best Western or any Best Western again.
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Review collected in partnership with Best Western
Date of stay: December 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dean Sims, General Manager at Best Western Pontypool Metro Hotel
Responded 6 Jan 2022
Thank you for your review on this site and booking.com, Masks are worn by all staff in public facing area's when not behind the protection screens (inline with government guidelines. We do enforce mask wearing and provide masks for those that do not have them, however we are also aware of reasons for people to be exempt which we have to allow. Your room was serviced on request as this was also advised on your check in by our Manager (due to Covid we limit how often we enter your room and therefore ask you to request when you require the room cleaned) at both times you asked your room was serviced. My staff will happily provide extra towels toiletries, tea and coffee items from reception when asked.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is a very nice comfortable hotel we were a little concerned about the proximity of the road but did not hear a thing. Breakfast though extra was very good. Check out was very simple and fast the outside was clear of litter even though there are two fast food outlets
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Review collected in partnership with Best Western
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dean Sims, General Manager at Best Western Pontypool Metro Hotel
Responded 12 Feb 2024
Thank you for the review
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
fans are supplied in all of our rooms
All our rooms come with towels in
Hi Monika
Sorry, we do not allow pets at the hotel.
"Either use Google maps or other app, for location view,as its behind the service station"Read full review
"There is no lift, so if you would have trouble carrying up your suitcases, be sure to ask for a ground floor room."Read full review
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PRICE RANGE
RM 287 - RM 429 (Based on Average Rates for a Standard Room)
LOCATION
United KingdomWalesSouth WalesTorfaenPontypool
NUMBER OF ROOMS
53
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about Best Western Pontypool Metro Hotel
Which popular attractions are close to Best Western Pontypool Metro Hotel?
Nearby attractions include Ty Poeth Farm & Shop (0.7 km), The Teazer Inn (1.0 km), and Pontypool Indoor Market (0.2 km).
What are some of the property amenities at Best Western Pontypool Metro Hotel?
Some of the more popular amenities offered include free wifi, a lounge, and free parking.
What food & drink options are available at Best Western Pontypool Metro Hotel?
Guests can enjoy a lounge and free instant coffee during their stay.
Is parking available at Best Western Pontypool Metro Hotel?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Best Western Pontypool Metro Hotel?
Conveniently located restaurants include Harvester Pontypool, Aahar Finest Indian Kitchen, and The Open Hearth.
Are any cleaning services offered at Best Western Pontypool Metro Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are there any historical sites close to Best Western Pontypool Metro Hotel?
Many travellers enjoy visiting Shell Grotto (1.3 km).
Is Best Western Pontypool Metro Hotel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.