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Jacaranda Indian Ocean Beach Resort

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Jacaranda Indian Ocean Beach Resort
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285 Reviews from our TripAdvisor Community

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Showing 196: English reviews
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Rotterdam, The Netherlands
Reviewed 3 days ago NEW

This time it was my plan to stay only 10 days. But at the end I was in Jacaranda 16 days. Beautiful weather! For the first time there was no GM and the atmosphere in the resort was great. Special thanks to Alice, Gabriel, Emily and Victor.

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Thank Henk C
Reviewed 5 days ago NEW

We spent several days in the hotel with our family. We received 2 neighbour rooms with a great view on the ocean. Rooms were clean and the cleaning service was excellent and discreet. The food was deliscious, everybody could find what they liked - variety to choose from. Staff was very friendly and helpfull, giving us lot of information about...

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Thank Ola O
Slovakia
Reviewed 2 weeks ago via mobile

We spent last 5 days of our Kenya trip in this hotel and I have to say, that it was the best time... beautiful hotel, great food, wonderful beach, very friendly staff and the best animation team! We had a lot of fun and even found friends 😊. Thanks Jacaranda for this nice time and special Thanks to Baya, Ana,...

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Thank NataliaFouad
Reviewed 3 weeks ago via mobile

Beaufitul place, amazing white beach. Staff was very friendly, they were smilling at us, greeting us and asking if everything's allright, and the entertainment crew was just perfect :)) we spent a lot of time with them from the morning stretching till evening showtime. One of them-Anna took us to the market not far from the hotel and showed us...

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Thank Iveta A
Nairobi, Kenya
Reviewed 3 weeks ago

We were very disappointed with our visit this time. We were a party of 5 and all wanted a snack with drinks. We ordered burgers as advertised on the board on the beach. When our plates arrived, we found we had been given chips instead of crisps which none of us ate as we weren't that hungry and hadn't ordered...

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Thank Grace M
Reviewed 12 January 2017

The rooms were really above average and very neat, though it took us long for the receptionist to check us in, but it was a worthy experience all in all, the only thing id request is for the hotel to expand on the food variety, because food was pretty basic, the hotel should also find means to provide guests with...

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1Thank Alfred M
IOBR, General Manager at Jacaranda Indian Ocean Beach Resort, responded to this review

Dear Alfred, We apologize for being kept too long at the reception. We have noted your concerns regarding our food and will improve based on the comments form you. We do have taxis on call 24 hours a day and would like to know if you requested for one and could not get it so that we can rectify what...

Bonn, Germany
Reviewed 4 January 2017 via mobile

The last time I stayed here was some 20 years ago, as newlyweds, so it was great to come back for the New Year with our kids. The beach is still fantastic, and there are also nice small pools dotted about as well as the big one. The food is simple but tasty and varied. The staff are invariably helpful...

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Thank LGuarino
IOBR, General Manager at Jacaranda Indian Ocean Beach Resort, responded to this review

Dear LGuarino, How gratifying to hear you visited with us after twenty years! We appreciate you. We know the rains that poured on New Year's eve might have dampened the spirit a little but we are glad you were still able to enjoy your holiday. Please come again.

Nairobi
Reviewed 1 January 2017 via mobile

Hotel is beautiful right from the hotel lobby. Rooms are good, either garden view or ocean view. No complaints there. Food is the major issue, from what I experienced at the main restaurant. Variety was limited and food was not what I expected from culinary trained staff. This is a hotel that I can go back too in a heartbeat,...

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1Thank Maureen K
IOBR, General Manager at Jacaranda Indian Ocean Beach Resort, responded to this review

Dear Maureen K, We take with the utmost seriousness your comments on our food offering. We strive to continuously improve our standards and we value your feedback. We have already undertaken major changes to improve in this area and we believe you will see positive changes the next time you visit. Thank You,

Nairobi, Kenya
Reviewed 20 December 2016

I would have given this hotel a fifth star: it has good management, good service, great setting, but it is let down by its lunch menu. Don't get me wrong. The breakfasts are good and the dinner buffets are fine. However, the lunch menu (a la carte) needs a big upgrade, especially for the expensive prices. The good news is...

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1Thank theinspectorishere
Reviewed 18 December 2016 via mobile

Had the pleasure of spending a few days here for work. Nice place, friendly staff, ok food. No wifi in the room; not a problem if on holiday but cumbersome since I had to work. Overall very relaxing and peaceful!

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Thank Aabb12345

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Amenities

Highlights
  • Free Internet
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Beachfront
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Business Centre with Internet Access
  • Babysitting
Official Description (provided by the hotel)
The Jacaranda Indian Ocean Beach Resort is located 40 km's from Mombasa town and situated along the white sandy beaches of south coast surrounded by swaying coconut palm trees and magnificent old stoic baobabs. Jacaranda Indian Ocean Beach Resort comprises of 100 deluxe rooms, tastefully crafted and beautifully furnished found in white washed, 'makuti' roofed structures. The rooms, double or twin, are tastefully appointed with local hand carved furnishings and are filled with luxurious amenities; walk-in shower, separate toilet, mini-bar, direct dial telephone, hair dryer and have the convenience of both air-conditioning and a central ceiling fan. ... more   less 

Additional Information about Jacaranda Indian Ocean Beach Resort

Address: Diani Beach, Ukunda 80400, Kenya
Region: Kenya > Coast Province > Ukunda > Diani Beach
Price Range: RM364 - RM1,151 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Jacaranda Indian Ocean Beach Resort 3.5*
Number of rooms: 100
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Also Known As:
Jacaranda Indian Ocean Beach Club Hotel Diani
Jacaranda Indian Ocean Beach Hotel
Indian Ocean Beach Club
Hotel Style:
#6 Spa Hotel in Diani Beach
#14 On the Beach Hotel in Diani Beach
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Questions & Answers

Here's what travellers have asked, with answers from Jacaranda Indian Ocean Beach Resort staff and other travellers.
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Questions? Get answers from Jacaranda Indian Ocean Beach Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for an oceanfront room.”
 of 5 bubbles henkc2014, 24 Feb 2017 | Read review
“Ask for the ocean facing cottages on the beach at the end of the beach.”
 of 5 bubbles theinspectorishere, 20 Dec 2016 | Read review
“book an oceanfront room”
 of 5 bubbles henkc2014, 29 Sep 2016 | Read review
“I was in Room 113. Ask for a remodeled room.”
 of 5 bubbles ericaz619, 27 Sep 2016 | Read review
“Go for beach front every time”
 of 5 bubbles whetton, 7 Sep 2016 | Read review
5 of 5