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The Lion & Swan Hotel

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215 Reviews from our TripAdvisor Community

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Showing 210: English reviews
Reviewed 5 March 2017 via mobile

Stayed at this hotel for 2 nights from 4th of March. It is run down, dirty and poorly managed. Staff wear hiodies and their normal clothes rather than uniform. Went to check out and staff member was eating breakfast at reception desk!! Room was OK cleanliness wise but public areas lead a lot to be desired. I would not have...

Thank Allan H
Reviewed 19 February 2017

The 2nd time we have visited this hotel, prime location ideally situated for the town centre. Ample free parking behind the hotel. Nice clean room wifi available. At check out Emily refunded us breakfast price as at the time of our booking we had not realized breakfast was included. Enjoyed our stay will deffo return.

Glasgow, United Kingdom
Reviewed 1 February 2017 via mobile

I arrived and was "pointed" in the direction of my room. Sometimes similar priced hotels escort me to my room with biscuits .... not here. The room was good, no problems. Back down for dinner and the same "helpful staff" (the girl was good) Food was ok, dry pub food. It had gravy with the pie that helped it down....

Thank seanmckerrell
PeterJepson123, Front Of House at The Lion & Swan Hotel, responded to this review

Hi Seanmckerrell Unfortunately we do not escort people to there rooms with biscuits as we find this rather condescending, I would also like to point out that all of our food is made fresh on the premises, And we use local produce. I am sorry that the red wine was late but we were pretty full in the hotel. I...

Wirral, United Kingdom
Reviewed 29 January 2017

I booked this hotel on the basis of excellent reviews and in addition because of its central location. Indeed the hotel is well located in Congleton centre and within easy walking distance of bars, restaurants and shops and has the advantage of a good size car park. In my view the hotel is not as good as the majority of...

1Thank janet t
PeterJepson123, Front Of House at The Lion & Swan Hotel, responded to this review

Hi Janet T I'm sorry that you have only given us 3 of 5. If you had called down to reception and told us about the light we would have moved you to another room, Unfortunately we do not find out about lights not working unless people tell us, As for you room being at the back of the hotel,...

Staffordshire, United Kingdom
Reviewed 22 January 2017 via mobile

Fab stay great staff and excellent food especially the breakfast good service at evening meal couldn't ask for more. Room was large and clean. Stayed for one night but felt very comfortable. Great location and can't wait go back. This was our third stay here.

Thank tracy485
PeterJepson123, Front of House at The Lion & Swan Hotel, responded to this review

Hi Tracy485 Thank you very much for your wonderful review, I enjoyed chatting to you and your husband, And i am glad your stay was enjoyable. We hope that you choose us next year for your birthday. Regards Emily

A TripAdvisor Member
London, United Kingdom
2 reviews
8 helpful votes
Reviewed 28 December 2016 via mobile

3 Issues - Firstly upon arrival, the member of staff was sat at a table with friends, we had to ask to be booked in. The Suite was satisfactory, a big space, spa bath, relatively clean. Secondly, I visited the bar an hour later, the same member of staff was still sat at a table with friends, I had to...

7Thank A TripAdvisor Member
Reviewed 21 December 2016

What an awful place, filthy!, room was disgusting, unapologetic staff , same as another reviewer booked an exec room and got a tiny box room. Never Ever would I stay there again. Management need to take a long hard look at their business or they are not going to have one.

7Thank errollManchester
Macclesfield, United Kingdom
Reviewed 18 December 2016 via mobile

Myself and a friend called in after visiting a local Christmas fair. We were seated and chose our drinks. We both opted for the larger plates. Which is an extra £2. Well worth it. The beef was cooked to perfection. And so was the turkey. In all there was 7 selections of veg. We will certainly be visiting again to...

Thank Emily S
Manchester, England, United Kingdom
Reviewed 18 December 2016 via mobile

We did a Christmas Party Night. It was awful. Food was terrible. Really terrible. Cutlery was dirty. Drinks came in dirty glasses. Tap water on the table. The bar area stank of sick. It wasn't a pleasant experience at all. Poor management is all I can put it down to. Sorry Lion and Swan. I don't like leaving bad reviews,...

5Thank MWinder
London, United Kingdom
Reviewed 11 December 2016 via mobile

If I were being generous I'd say this hotel needs a deep clean and the staff need a class in customer service. In reality, the place needs a complete renovation as its run down, tatty and worst of all, its filthy. Not only did the staff completely mess up our booking which meant I got a tiny box room when...

3Thank Turnip09

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  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Banquet Room
  • Conference Facilities
  • Breakfast included
  • Meeting Rooms
Official Description (provided by the hotel)
Welcome to The Lion and Swan Congleton. Visitors to The Lion and Swan Hotel Congleton frequently say that of all the hotels in Congleton it provides possibly the most welcoming service, stylish yet comfortable rooms and high quality regional food dishes of all the hotel accommodation Cheshire has to offer. A traditional coaching Inn. This family owned and operated Tudor tavern assures you of a warm welcome and invites you to experience a delightful 16th Century ambience with 21st Century style, comfort and convenience.Quality food, local ingredients. Specialising in prime beef steaks and traditional fare, we offer only high quality food made from the finest local ingredients, with a discerning wine list and good cask ales.Relax in elegance and comfort. Totally refurbished in a contemporary yet sympathetic style, every room exudes historic charm whilst enabling you to luxuriate in up-to-the-minute comforts and modern conveniences.Business and social events. With our spacious function rooms and on-site parking, we offer the ideal venue for all kinds of business meetings and conferences, and a special focus on weddings, social gatherings and local societies. Why not explore beautiful and historic Cheshire with our weekend leisure breaks? ... more   less 

Additional Information about The Lion & Swan Hotel

Address: Swan Bank, Congleton CW12 1AH, England
Region: United Kingdom > England > Cheshire > Congleton
Price Range: RM333 - RM462 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Lion & Swan Hotel 3*
Number of rooms: 21
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Also Known As:
The Lion And Swan Hotel
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Questions & Answers

Here's what travellers have asked, with answers from The Lion & Swan Hotel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pay the little extra for a suit which was a big space”
DB1MUSTANG, 27 Nov 2016 | Read review
“Check where wifi works.”
martinwM8032JW, 27 Nov 2016 | Read review
“Good value”
publinko, 28 Aug 2016 | Read review
“Be prepared for a bit of a route march. Some rooms are deep in the sprawling building but this adds to its charm.”
ElizabethG467, 19 Jul 2016 | Read review
“Book another hotel room.... somewhere else”
  • Advertising card encrusted with food and stains
  • Bathroom window blind covered in dirt and dust
  • Bedroom windowsill, thick with dust
  • Back of toilet with urine and dirt stains
  • Glass shower partition covered in dirty water marks
  • Inside of bathroom door covered in dirt and stains.
  • Tea and Coffee tray covered in dust
  • Dirt and hair on bathroom glass shelf
808patj, 22 Jun 2016 | Read review
5 of 5