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Novus Giri Resort & Spa

Travellers' Choice award winner
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1 room 2 adults 0 children
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Novus Giri Resort & Spa
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459 Reviews from our TripAdvisor Community

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Showing 304: English reviews
Jakarta, Indonesia
Reviewed 2 weeks ago

The hotel atmosphere is so natural but you should not pick superior room because the room interior so old I stayed at there twice, the last i stayed at junior suite. A litle bit expensive but that's better than superior. The food is average. But you will love it if you like a natural atmosphere and cold wheather

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Helpful?
Thank Pupuk S
Novus G, Marketing Communications Manager at Novus Giri Resort & Spa, responded to this review

Dear Ibu Pupuk S, Thank you for your lovely review. I am so please to read that you enjoyed your suite. I am happy to inform you that Novus Giri Puncak will continue this year with renovations to some of our room and convention areas. We really appreciate your comments regarding our food. I can assure you that we take...

Jakarta, Indonesia
Reviewed 2 weeks ago

Didn't feel the warm hospitality upon check in, no person welcoming, the reception staff is cold, the lobby like a closed store. They fail to give us a good first impression.. After check in to our room, we quickly go to see the kids club and the rabbit village as these two things are the top reasons why we chose...

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Helpful?
Thank Tresvel N
Novus G, Marketing Communications Manager at Novus Giri Resort & Spa, responded to this review

Dear Tresvel N, Thank you for your feedback. I was disappointed to read that you did not have a warm check-in experience. I know our front office team will do everything in their power to check our guests in as soon as possible however, on the occasion our guests arrive at the same time. I believe Mr. Indra, our reservations...

Jakarta
Reviewed 3 weeks ago

No sound protection between 1st and 2nd floor and too noisy from pub TV and sofa is in front of guest room even late night. Never seen such facility from the other hotel. No one control it from hotel staff and no restrictions on it.

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1Thank jeongh934
Novus G, Marketing Communications Manager at Novus Giri Resort & Spa, responded to this review

Dear Mr. jeongh934, I would like to personally apologize for the unfortunate incidences that you experienced during your stay with us. We urge our guest to respect the other guest by not making noise. It is written in our guide book. Unfortunately some guests cannot control their behavior. I wish you would have addressed this with us as we do...

Reviewed 3 weeks ago via mobile

I stayed for 2 days, the hotel was good, great view, nice room, good staff services, my daughter was very happy that we stay at this hotel. One thing need to improve is menu variation of Dining Room and Room Service menu, i expect more traditional menu and more light menu choices to enjoy the afternoon at pool. Overall was...

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Helpful?
1Thank Ikhsan R
Novus G, Marketing Communications Manager at Novus Giri Resort & Spa, responded to this review

Dear Bapak Ikhsan R, Thank you for taking time and sharing such a wonderful feedback. I have shared your review with my team and they are all excited to know that we have almost exceeded you expectations during your recent stay with us. On the note of our restaurant menu, we are sorry that our dining room menu and room...

Jakarta, Indonesia
Reviewed 3 weeks ago

I stay with my little family for 3 days, and it was good, nice hotel view, swimming pool, ambience, especially for my daughters was very happy with the kid's club, the only one thing to improve is the Menu of dining room and room service, i expect more traditional menu, but overall was just ok

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2Thank IxanRantas999
Novus G, Marketing Communications Manager at Novus Giri Resort & Spa, responded to this review

Dear Mr. IxanRantas999, Thank you for taking the time to share this wonderful review of your recent experience at Novus Giri Puncak Resort and Spa. I was delighted to read that you had enjoyed your family time and that you had enjoyed the facilities as much as the ambiance. Thank you for giving us suggestion on the note of room...

Abu Dhabi, United Arab Emirates
Reviewed 4 weeks ago

Need to improve a lot of food safety or food hygiene the breakfast that was open and some insects inside the foods. Location was far from tourist places. The price was a bit expansive. It was not good stay for family's as the room was far from the reception

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1Thank saeed_i_s_eng
Novus G, Marketing Communications Manager at Novus Giri Resort & Spa, responded to this review

Dear Mr. saeed_i_s_eng I am most concerned to note of your less than satisfactory stay with us and my sincere apologies for not living up to your expectations. If you could provide us with more details on food safety and hygiene at email: marcomm@novushotels.com, it would be very useful for us to address the issue. On the note of the...

Reviewed 4 weeks ago

service very good and the room is excellent. thank for your service. for the next event if the place in Puncak, i will used the novus hotel because the novus hotel and spa is the graet place thank you :)

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Thank Irwan P
Novus G, Marketing Communications Manager at Novus Giri Resort & Spa, responded to this review

Dear Bapak Irwan P, Thank you for your lovely review. We are very delighted to learn that you enjoyed our service. Thank you for your appreciation to our hotel. It was a pleasure to have you with us and thank you again for your kind words. We look forward to welcoming you back soon. Warm regards, Tiara Zulfaras Marketing Communications...

Jakarta, Indonesia
Reviewed 4 weeks ago via mobile

Novus is an old hotel but it still good. It stands on big and wide area, you feel like staying in a compound or housing complex with complete facilities for children or even for traveller in groups. The food are nice and I can say tha the wifi is excellent in term of speed.

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Thank Boyke S
Novus G, Marketing Communications Manager at Novus Giri Resort & Spa, responded to this review

Dear Mr. Boyke S, Thank you so much for your lovely comments following your recent stay at Novus Giri Puncak. I am delighted to hear that you enjoyed our food and facilities and that you particularly liked the wifi speed. Thank you once again, we look forward to welcoming you back in the near future. Warm regards, Tiara Zulfaras Marketing...

Bogor, Indonesia
Reviewed 4 weeks ago

Novus is very recomended hotel for your stay at cipanas. The staff, room,view,food and facility is very Good. This not the 1st time our stay in this hotel, and we will return again to this hotel for the next our trip to cipanas.

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Thank aliadilaga
Novus G, Marketing Communications Manager at Novus Giri Resort & Spa, responded to this review

Dear aliadilaga, Thank you for taking time from your day to let us know about your stay. We are delighted to know that you enjoyed your time with us while you explored Cipanas, your compliment about our staff, room, view and facility is greatly appreciated. Surely, Our whole team looks forward to welcoming you back next time you visit Cipanas....

Jakarta, Indonesia
Reviewed 4 weeks ago

Everything is great at novus, the room is big and very comfortable, and we had a balcony with a nice view. The kids facilities are very good, we spent time together in rabbit village and kids station.

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Thank farizaldri
Novus G, Marketing Communications Manager at Novus Giri Resort & Spa, responded to this review

Dear Mr. farizaldri, Thank you for sharing your feedback with us. We're happy to hear you enjoyed our room and facilities especially the rabbit village and the kids club. Indeed, every room at Novus Giri has balcony. We're glad you liked it. We hope that we can welcoming you back again to Novus Giri. Warm regards, Tiara Zulfaras Marketing Communications...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Concierge
  • Babysitting
Official Description (provided by the hotel)
Novus Giri Puncak Resort & Spa is located in the mountainous region near the Indonesian capital of Jakarta. The hotel overlooks the scenery of majestic Mount Gede, with rising volcanic peaks, lush tea plantations and rugged blue mountainous landscapes on 3.8 hectares of land. The 111 rooms and suites are built from natural stone, marble, and wood from West Java. Novus Puncak Resort & Spa is subdued yet esthetically pleasing. From the moment you enter, the lobby's rough natural wood and stone, in vaulted architectural style, greets you. ... more   less 

Additional Information about Novus Giri Resort & Spa

Address: Jl. Sindanglaya Raya no.180, Puncak, Indonesia
Region: Indonesia > Java > West Java > Puncak
Price Range: RM308 - RM393 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Novus Giri Resort & Spa 3.5*
Number of rooms: 112
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Asiatravel.com Holdings, Travelocity, Hotels.com, Orbitz and Priceline so you can book your Novus Giri Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Novus Puncak Hotel Bogor
Novus Puncak Resort And Spa
Hotel Style:
#1 Top resorts Hotel in Puncak
#2 Spa Hotel in Puncak
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Questions & Answers

Here's what travellers have asked, with answers from Novus Giri Resort & Spa staff and other travellers.
6 questions
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Questions? Get answers from Novus Giri Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Cleanlines of the room was ok”
 of 5 bubbles IxanRantas999, 26 Dec 2016 | Read review
“need some detail cleaning in some area, like the side lamp, it has cobweb.”
 of 5 bubbles farizaldri, 18 Dec 2016 | Read review
“rooms are shared with spideys”
  • beware the monkeys
  • old but comfy
 of 5 bubbles RonySoerakoesoemah, 12 Dec 2016 | Read review
“The hotel only have one room with white tiles, room 230”
 of 5 bubbles Kwee668, 20 Nov 2016 | Read review
“Upgrade the room facility...”
 of 5 bubbles dsugiono, 14 Nov 2016 | Read review
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