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Novus Giri Resort & Spa

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Novus Giri Resort & Spa
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435 Reviews from our TripAdvisor Community

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Showing 290: English reviews
Jakarta, Indonesia
Reviewed yesterday NEW

Overall, it was a satisfying one night stay at the Novus Giri Resort, Puncak. The staff was friendly and very helpful in answering to the needs of guests. The property itself however is showing its age. I think it needs a thorough makeover to make it more refreshed and up to date. The gardens surrounding the resort is not really...

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Helpful?
Thank singgih2016
Reviewed 6 days ago NEWvia mobile

I was there for shortvacay on the weekend. nice place to rest or holiday, with huge lil jungle view from my bedroom and pines in the resort area. My son enjoying when he was in the lovely pool, kids club and also rabbit's house. ‌in the end, thank you so much for the good services, nice and very helpull crew...

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Helpful?
Thank Ardin A
Novus G, Marketing Communications Manager at Novus Giri Resort & Spa, responded to this review

Dear Ibu Ardin A, Thank you for taking the time to write your review of Novus Giri Puncak Resort & Spa, your comments are very much valued. We really appreciate your comments regarding our good service and facilities. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that...

Jakarta, Indonesia
Reviewed 1 week ago

you will get snack when you check out...it really surprising... nice hotel with a lot of kids activities, friendly staff and great view... my fam and i got free upgrade... and it realy nice... i recommend this hotel for family trip.....

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Helpful?
Thank pasurangga
Novus G, Marketing Communications Manager at Novus Giri Resort & Spa, responded to this review

Dear Bapak pasurangga, Thank you for taking time and sharing such a fabulous feedback. I have shared your review with my team and they are all excited to know that we have exceeded you expectations during your recent stay with us. On the note of the snack, yes it's our new, improved service to fulfill our guests need in regards...

Florence, Italy
Reviewed 1 week ago via mobile

I have stayed in several hotels in Cipanas and this place is the best. For local standards not cheap but worth it. Friendly staff, clean, spacious rooms, decent bathroom. Beautiful tropical garden. Breakfast with a good choice.

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Helpful?
Thank CriticallyMe
Novus G, Marketing Communications Manager at Novus Giri Resort & Spa, responded to this review

Dear Mr. CriticallyMe Thank you very much for your great TripAdvisor review. I am really pleased you enjoyed your stay and the area in which the hotel is located. I hope that should you visit Cipanas again we will be your first choice for accommodation. Warm regards, Tiara Zulfaras Marketing Communications Manager

Jakarta, Indonesia
Reviewed 1 week ago

Overall impression on this hotel is pretty good. Room is spacious with terrace or balcony which we like to spend our time at. Bathroom is also quite large with amenities up to standard. Due to the layout, it can be a bit noisy sometimes, but it is understandably because there are families with children everywhere in this hotel, and it...

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Thank gunts
Novus G, Marketing Communications Manager at Novus Giri Resort & Spa, responded to this review

Dear Bapak gunts, Thank you very much for choosing the Novus Giri Puncak Resort & Spa . I hope you are well & would like to say a big thank you for taking the time to post us a heartwarming review on TripAdvisor, it is much appreciated. I was glad to read of your comments, especially in regards to your...

Jakarta, Indonesia
Reviewed 2 weeks ago

Overall very enjoyable and the delightful to stay here to spend your memorable family time, fit for family gathering, no boring guarantee for all family member's and could bring the happiness for your children. There's a lot of kids facilities here, educational cub and also recreational play park.. very good job Novus Giri Resort & Spa!

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Helpful?
Thank ptems12
Novus G, Marketing Communications Manager at Novus Giri Resort & Spa, responded to this review

Dear ptems12, We very much appreciate your comments regarding your stay at the Novus Giri Resort and Spa Puncak. It is always a pleasure to receive positive feedback. I will share your comments with our team which I believe it they will be happy to know it. Thank you again for sharing your experience, and we hope your next visit...

Jakarta
Reviewed 2 weeks ago

The hotel staff are very helpful dan above expectation. Unfortunately, the hotel room is old decor, no aircon, floor tiles are brown and ugly, and so many ants, huge mosquitos and spider inside the room.

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Thank Kwee668
Novus G, Marketing Communications Manager at Novus Giri Resort & Spa, responded to this review

Dear Bapak Marvin, Thank you very much for your review of your recent stay at our resort. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating. It is a pleasure to announce that we will be implementing many of...

Reviewed 2 weeks ago

Novus hotel is suitable for family vacation especially with children. The kids club is excellent with large space of room and clean. They also has rabbit village with more than 20 cute rabbits and horse riding. My wife and kids likes this hotel very much. The less point is for the hotel rate, i think the rate is quit high...

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Thank Budi Y
Novus G, Marketing Communications Manager at Novus Giri Resort & Spa, responded to this review

Dear Bapak Budi Y, Thank you for taking the time to write a lovely review and for your fantastic comments regarding your stay at our resort. I am so pleased you enjoyed your visit and you love the rabbit village and the kids club. Once again, thank you for appreciating us. We hope that we can welcome you back in...

Jakarta
Reviewed 3 weeks ago

Nothing special with this hotel (the price is too high for this kind of hotel).. The facilities is average and the hotel decoration looks old but the hotel is clean... The breakfast is good and the staff is friendly...

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Helpful?
Thank dsugiono
Novus G, Marketing Communications Manager at Novus Giri Resort & Spa, responded to this review

Dear Mr. dsugiono, Thank you for your review and for your kind comments about the service from the team and the breakfast. It does appear that you were not satisfied with some aspect of your stay, I do wish you had raised your concerns to us, we could have easily given you more products or changed your bedroom or the...

Jakarta, Indonesia
Reviewed 4 weeks ago via mobile

This hotel never fail my family short trip to puncak, been here 3 times already, clean, comfy, and spacious. The suite type are the best room there. They have some type of suites. Regular and pool suites. U can enjoy private warm pool too in their pool suites.

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Thank Danny J
Novus G, Marketing Communications Manager at Novus Giri Resort & Spa, responded to this review

Dear Mr. Danny J, It is delightful to read of what a special and memorable experience you had whilst staying with us. Thank you for sharing your experience on TripAdvisor. I shall be sure to pass on your extensive compliments to my team, who shall be thrilled because you felt that we never fail you. Once again, thank you for...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Novus Giri Puncak Resort & Spa is located in the mountainous region near the Indonesian capital of Jakarta. The hotel overlooks the scenery of majestic Mount Gede, with rising volcanic peaks, lush tea plantations and rugged blue mountainous landscapes on 3.8 hectares of land. The 111 rooms and suites are built from natural stone, marble, and wood from West Java. Novus Puncak Resort & Spa is subdued yet esthetically pleasing. From the moment you enter, the lobby's rough natural wood and stone, in vaulted architectural style, greets you. ... more   less 

Additional Information about Novus Giri Resort & Spa

Address: Jl. Sindanglaya Raya no.180, Puncak, Indonesia
Region: Indonesia > Java > West Java > Puncak
Price Range: RM351 - RM600 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Novus Giri Resort & Spa 3.5*
Number of rooms: 112
Reservation Options:
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Also Known As:
Novus Puncak Hotel Bogor
Novus Puncak Resort And Spa
Hotel Style:
#1 Top resorts Hotel in Puncak
#2 Spa Hotel in Puncak
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Questions & Answers

Here's what travellers have asked, with answers from Novus Giri Resort & Spa staff and other travellers.
6 questions
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Questions? Get answers from Novus Giri Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The hotel only have one room with white tiles, room 230”
 of 5 bubbles Kwee668, 20 Nov 2016 | Read review
“Upgrade the room facility...”
 of 5 bubbles dsugiono, 14 Nov 2016 | Read review
“Pool Suite”
 of 5 bubbles arnova2015, 13 Oct 2016 | Read review
“should spray something to keep ants, spiders and bugs away. glad no mosquitoes and flies.”
 of 5 bubbles kazima2015, 20 Sep 2016 | Read review
“Second floor, so we can see good view of this hotel”
 of 5 bubbles 921victore, 12 Sep 2016 | Read review
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