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Premier Inn Bristol Filton Hotel

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Premier Inn Bristol Filton Hotel
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416 Reviews from our TripAdvisor Community

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Showing 414: English reviews
Chichester, United Kingdom
Reviewed 21 December 2015

I spent one night here and was disappointed at the location, tucked away in a very busy retail park. I had to park some way from the hotel entrance as there is no dedicated parking for customers. Reception staff (a lady) very friendly and helpful, I asked for a quiet room on the car park side and she found one,...

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Thank Chris P
High Wycombe, United Kingdom
Reviewed 15 December 2015

Tucked in the corner of a retail park with no designated disabled parking.... First impression was disappointing as reception area shabby and carpets dirty and faded. Staff could not have been more helpful tho and very informative. The room was tired unlike others we have stayed in...and Lenny Henry certainly doesn't sleep in a bed like we had in his...

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Thank T K
WhitbreadHotels, Online Customer Support at Premier Inn Bristol Filton Hotel, responded to this review

Hi TK Thank you for taking the time to review your stay at our hotel. At Premier Inn it is our aim to make our guests feel brilliant through a great night’s sleep, and I apologise that on this occasion your stay fell far short of your expectations. Your feedback is very much appreciated as it enables us to improve...

Holsworthy, United Kingdom
Reviewed 10 December 2015

We stayed here again as we had to go to the hospital, and once again it was superb, lovely friendly staff and great room a great nights sleep.and of course next to Brewers Faye Excellent excellent excellent

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Thank Holidayer164
Nottingham, United Kingdom
Reviewed 7 December 2015

we 1 couple and 1 child only stayed 1 night but will be going back soon great hotel and staff very friendly and professional enjoyed the stay will be staying at this hotel again breakfast was great and no noise from outside the hotel very quite

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1Thank claz7474
Burnley, United Kingdom
Reviewed 5 December 2015

Stayed at this hotel on a number of times for 4 nights on each visit, The staff are very friendly and nothing is too much trouble for them, The Brewers Fayre that the hotel uses for breakfast and evening meal is very good, excellent food and excellent service, The Thatchers cider on draught is a very nice pint. Breakfast is...

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Thank BurnleyNick
Penzance, United Kingdom
Reviewed 4 December 2015

This was a stay booked by an organisation, not me. On arrival, the receptionist was very pleasant, warm, welcoming, and helpful. With the room, it was clean and tidy, the usual Premier Inn that I expected. The bed was decent, pleasant to lie on, a nice and large double. In the bathroom, there was a bath, which appeared to be...

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Thank coffeelover256
North Wales, United Kingdom
Reviewed 1 December 2015

We were aware that the hotel could provide noise due to the location near traffic. Yet it was the stampede above us and the loud guests next to us just we had to endure. The walls are so thin you can hear every word. Staff are insensitive and pressing for personal details. Highly unnecessary. Was refused one extra mug in...

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Thank TJones8
Blandford Forum, United Kingdom
Reviewed 30 November 2015

Very happy with my stay at this Premier Inn. Staff were very helpful and professional. Food at the attached Brewers Fayre was good value for money, great service and friendly. Many thanks. Location is good, but close to the main road; however saying that you hear very little traffic as the rooms are very well sound proofed i.e. double windowed.

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Thank JWF842
Reviewed 22 November 2015 via mobile

The guy on reception was excellent and really helpful. However my room on the second floor was big but it was as if they had run out of furniture as half of the room had nothing in it. It certainly felt barren!That combined with the harsh light from the three low energy ceiling lights made it feel, more institution than...

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1Thank triplebacksomersault
WhitbreadHotels, Online Customer Relations at Premier Inn Bristol Filton Hotel, responded to this review

Hi triplebacksomersault Thank you for taking the time to review your stay at our hotel. It really matters to us that our guests enjoy every aspect of their stay. We sincerely apologise that on this occasion our hotel fell far short of your expectations. I would like to investigate further and will be in touch shortly. Please be assured that...

Wotton-under-Edge, United Kingdom
Reviewed 16 November 2015

Clean and comfortable rooms with heating but no ac. Great parking and adjacent restaurant for dinner and breakfast. Hotel has two flights of stairs to top floor with no lift so check room allocation if you have mobility problems

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Thank LouiseA1910

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Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Public Wifi
  • Paid Internet
Services
  • Free Parking
  • Multilingual Staff
Official Description (provided by the hotel)
See the best of 'Brizzle', but without the bustle, at Premier Inn Hotel Bristol Filton. You're perfectly placed for both the city centre sights and those edge-of-town business locations including Aztec West, Airbus and Rolls-Royce. Walk on the wild side at Bristol Zoo. Catch the big name acts at the Bristol Hippodrome and Colston Hall. Or hit the shops at Cribbs Causeway or Cabot Circus. And, when it's time for a rest, return to our tasty restaurant, spacious rooms and extra-comfy beds. This Premier Inn is located near a major road, bedrooms are insulated to minimise noise. Please note that this Premier Inn does not have a lift. Guests requiring an easily accessible room please contact the hotel direct. The Premier Inn shares a car park with a retail park. Parking is free, however guests must register their car details with the hotel due to parking restrictions. This Premier Inn does not have air conditioning. Please note that all twin rooms at this hotel consist of a double bed and a single sofa bed. Directions: M5(J16), towards the A38 signposted Filton and Patchway. Pass the Airfield and the Royal Mail on the right. Turn left at the roundabout and then take the 1st left into the Retail Park. Transport and local information: Bristol Zoo Cribbs Causeway Shopping Memorial Football & Rugby Stadium Parkway Train Station 1 mile Bristol City Centre 4 miles ... more   less 

Additional Information about Premier Inn Bristol Filton Hotel

Address: Gloucester Road North | Shield Retail Park, Filton BS34 7BR, England
Region: United Kingdom > England > Gloucestershire > Filton
Price Range: RM274 - RM565 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Inn Bristol Filton Hotel 3*
Number of rooms: 62
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Also Known As:
Premier Inn Bristol Filton Hotel Bristol
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Questions & Answers

Here's what travellers have asked, with answers from Premier Inn Bristol Filton Hotel staff and other travellers.
11 questions
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West Midlands, United Kingdom
West Midlands, United Kingdom

I am furious with the man - who claims he is the manager - on the desk right now this minute. He has annoyed me so much and refuses to allow me to speak to someone else.

I called the other day to ensure I have a quiet room off the ground floor. He did not say the family rooms are only on the ground floor. He marked my booking to the top floor. So what went wrong? He has marked my booking as a double instead of keeping it to a family booking. He said it would be ok as the room could be made into a family room. I am not there yet, but I would check in on Friday and my daughter will have no where to sleep. I would then have to complain and get "someone" to find a bed for her and make it up. WHY HAS THIS HAPPENED?????? I asked him if the "family" bed would be a proper single bed. He said it would be. He then said it would be a sofa bed. I asked him to clarify if it was a proper single bed OR a sofa bed as they are different things. So which is it?? He kept chopping and changing his mind saying it is a proper single bed and it is also a sofa bed. He kept talking over me which got me so angry. I asked him to stop speaking whilst I was speaking.

I did end up swearing at him, that's how angry he made me. He should definitely NOT be on the desk, and I haven't even got there yet!!!

What is my daughter going to be sleeping on? Why was my booking changed?

 

I have stayed in Premiers so many times over so many years and have never had this negative experience ever before. Premier Inns, what on earth are you doing employing people who have no idea about customer service????? Or the difference between a proper single bed and a sofa bed?????

If I could change my booking or get a refund I would be doing that but I have a non-refundable booking, mores the pity.

I want an urgent and immediate response.

17 days ago

See all questions (11)

Questions? Get answers from Premier Inn Bristol Filton Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay on the car park side”
  • hotel room
 of 5 bubbles 221ianw, 30 Nov 2016 | Read review
“Near main roads but traffic can' be heard due to the double glazing. No lifts.”
 of 5 bubbles KarlTroop, 27 Nov 2016 | Read review
“Ask to be facing the retail park to avoid traffic noise”
 of 5 bubbles lauralovesulots, 1 Nov 2016 | Read review
“Rooms 53 and 55 have an outside balcony which can be usefull”
 of 5 bubbles robm339, 24 Oct 2016 | Read review
“Room 20 next to linen /other supplies cupboard- so if you do not want to be disturbed early don't have this room.”
 of 5 bubbles 214jam99, 17 Aug 2016 | Read review
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