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The boarding school approach seems quite an appropraite remark and constructive criticism shoud be taken in to account to improve service levels.
Not having key to come in or to your room, is a curious way of respecting clients intimacy and independance.
Breakeast, very basic,...More
3 Thank John B
We are very disappointed to hear that these guests did not enjoy their one night stay with us, we take our customer service very seriously and have extremely high standards which are much appreciated by our guests many of whom return to us time and...More
We stayed four nights in Le Vieux Relais in May 2012. Our spacious top floor room was clean
and the bed large and comfortable.We would have preferred the twin with fireplace one floor
down. Val and Mike who hail from England were very helpful in...More
We spent 5 nights with Val and Mike and were delighted with our experience. Our room in the attic was expansive and immaculately clean. Val and Mike, our hosts were so gracious and went out of their way to accomodate our every need. Val even...More
This was a return visit to Mike & Val's wonderful home in the heart of the Minervois wine-growing region. Much like a highly valued Minervois wine, the care they put into producing a high quality experience for all their guests is outstanding. Each ingredient required...More
We spent 8 nights with Val and Mike in their haven near the Canal du Midi and had a perfect time. They really know how to spoil their guests and the only regret we have is that we didn´t spend the other 6 nights of...More