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York was amazing, shame hotel was not up to scratch. Room not serviced or made up after first night. Asked reception to sort out and the receptionist fetched 2 clean towels and 4 coffee sachets whilst I waited in reception. First night went to the...More
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Hotel very good value for money when purchased with a voucher.we stayed for one night bed breakfast evening meal with prosecco. Staff very friendly and helpful made us feel relaxed. Large bedroom furniture a bit dated but very clean bed really comfortable. Evening meal menu...More
We called in on the way out of York and manged to get the last room available, it was a comfortable roomy room, great dinner and breakfast all nicely cooked.
Unfortunately the lift was not working and we were on the 2nd floor, which was...More
Only stayed for one night. Many plus points. Great position just north of York. Easy ride into York via No.2 Rawcliffe Bar bus from park and ride next door. Drops off close to Minster, so very convenient.
Hotel has extensive attractive grounds and plenty of...More
How this hotel ever received a four star rating is beyond believe, arrived at 2.15 check in from 2.00 room was not ready, waited 45 minutes then had to ask if the room was ready, was told nothing at check in about dining breakfast etc....More
Thank John G
Response from Mike S, General Manager at Mercure York Fairfield Manor HotelResponded 5 days ago
thank you for your feedback on your recent stay at the Mercure York. I am sorry for the shortfall in service during your stay and the delay in getting into your room. I know it didn't make up for the delay, but I...More