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Infinity Bay Spa and Beach Resort

2,167 reviews
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Traveller (2117)
Pool & Beach (835)
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Overview
  • Excellent70%
  • Very good23%
  • Average5%
  • Poor1%
  • Terrible1%
Travellers talk about
“palapa bar”(155 reviews)
“swiss chocolate”(103 reviews)
“steve mcqueen”(85 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
3.5 Star Hotel
All hotel details
Rooms
5 Mar6 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,167)Write a Review
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A TripAdvisor Member
32
Reviewed 24 April 2016 via mobile

Fantastic trip! Staff super friendly and attentive to our needs. Rick and Tom the managers made our stay very comfortable. Great guys. Food and entertainment is very good. Acommadations are super clean and beautiful. Coral reefs are just 50 ft off shore so snorkeling is...More

2  Thank A TripAdvisor Member
Response from Rick2959, General Manager at Infinity Bay Spa and Beach ResortResponded 27 April 2016

Dear Tripadvisor member, Thank you very much for taking the time to submit such a nice review....rememebering Tommy and myself as your hosts was quite the honor! Looking forward to Frank and Nada coming back very soon! Regards Rick

Reviewed 22 April 2016

Again this resort is perfect for Beauty, Relaxing and most of all the Snorkeling.We love this resort and have always been treated above and beyond. This year was no exception. I would like to say a huge thank you to couple of very professional staff....More

2  Thank David R
Response from Rick2959, General Manager at Infinity Bay Spa and Beach ResortResponded 27 April 2016

Dear David, Thank you very much for choosing Infinity Bay for the third time. You are officially part of the Infinity family. Cesar Padilla, Operations Manager and Andres Alverado, Food and Beverage Director are two executives here at Infinity Bay that are incredibly passionate about...More

Reviewed 22 April 2016

Good: Safe, clean, pretty place. Great food, nice people. Bad: Pricey excursions that are pushed pretty hard. Ugly: Nothing. Honestly. Great place for families with kids and couples alike. Hotel room was HUGE, bigger than the pictures suggest! Clean, flat-screen TVs (cable and satellite) in...More

1  Thank IvoryAngela
Response from Rick2959, General Manager at Infinity Bay Spa and Beach ResortResponded 27 April 2016

Dear Ivoryangela, Thank you for taking the time to write a review. Sounds like we hit a home run when it comes your overall experience. So glad you enjoyed the accomadations, food and resort services. We always suggest booking your excursions through the resort and...More

Reviewed 22 April 2016

Infinity Bay was to say the least ….GREAT … we had the best 2 week vacation ever. The staff was phenomenal from the time the bus pulled in to the time we had to leave. The “smiling was contagious”, 1st ALL the staff are always...More

4  Thank John D
Response from Rick2959, General Manager at Infinity Bay Spa and Beach ResortResponded 27 April 2016

Dear John, Thank you very much for choosing Infinity Bay. WOW - the best vacation ever! That is the best compliment you can give the hardest working team on the beach! Thanks for the kudos to me for being engaged but its the team that...More

Reviewed 21 April 2016

Just came back from a glorious week at Infinity Bay Resort. The staff were friendly and very helpful. The food was delicious and the resort was spotless. I really can't say enough good things, we will definitely plan a return trip.

1  Thank cathykelly2016
Response from Rick2959, General Manager at Infinity Bay Spa and Beach ResortResponded 27 April 2016

Dear cathykelly, Thanks for the five star review! We are thrilled and inspired by your brief yet Impactful comments. We are all looking forward to your return! Dont forget! 😎 At yiur service! Rick

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Beachfront
Free High Speed Internet ( WiFi )
Room Service
Restaurant
Bar/Lounge
Spa
Breakfast included
Hotel Amenities
Free Parking
Shuttle Bus Service
Children Activities (Kid / Family Friendly)
Room Service
Airport Transportation
Breakfast included
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Restaurant
Bar/Lounge
Spa
Outdoor pool
Details
Price range
US$186 - US$566 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Spa Hotel in West Bay
#1 Top resorts Hotel in West Bay
#2 On the Beach Hotel in West Bay
#2 Romantic Hotel in West Bay
#2 Family Hotel in West Bay
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$186 - US$566 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Spa Hotel in West Bay
#1 Top resorts Hotel in West Bay
#2 On the Beach Hotel in West Bay
#2 Romantic Hotel in West Bay
#2 Family Hotel in West Bay
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (2117)
Pool & Beach (835)
Room & Suite (494)
Dining (181)
Amenities (48)
Family and Play Areas (11)
Business Centre & Event Rooms (2)
Questions & Answers
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bonnieyp1
15 February 2018|
Answer
Response from cp190287 | Property representative |
Dear Bonnieyp1, thank you so much for your preference. We do have shuttle service and you need to send the information of time of arrival, airline and amount of people to schedule it. Its complementary. You can call us at... More
1
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bonnieyp1
14 February 2018|
AnswerShow all 5 answers
Response from popsicle1diver |
usually around 12:30
1
Vote
bonnieyp1
14 February 2018|
AnswerShow all 3 answers
Response from CLee2015 | Reviewed this property |
We did not book a dive package at the resort. However, when our group arrived, on member of our group went down to talk to the dive shop and he got in several additional dives from the ones we had planned with a separate... More
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Room Tips
"The elevators in all buildings have been shut down. Keep this in mind if you. The higher the floor the more..."
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"Make sure you get a garden view suite"
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"Facing the ocean has the best views but also poolside you can get a view of the ocean."
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"Rooms are great, no tips."
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