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The Fonda Vela is out of "town" a ways but just a km or 2 from the Monteverde cloud forest reserve. The rooms are rustic (dark paneling throughout); they are not new but were comfortable and more than adequate.
The staff was great. Alan helped...More
The best in Monte Verde. The hotel is located away from town so it's quiet, has only about 30 rooms which are really beautifully furnished. It has 2 restaurants serving great food, the staff are very helpful and friendly and go out of their way...More
Rooms need updating
My phone did not work, table light was making odd noises, like connection problems.
Ideal place if you need 2 bedroom as my room number 21 was on two floors.
But bathroom sink did not work as I should could not get...More
The hotel grounds were great. We took a walk on the trail on the hotel grounds and we saw white face capuchin monkeys. We saw a coati on the grounds. Lots of birds that they feed in the morning at around 6:30 for breakfast.
This hotel is a true oasis. It is a bit of a drive from town up bumpy unpaved roads but worth it. We arrived to a friendly greeting from the front desk (Willie), and he immediately upgraded our rooms. Our rooms were gorgeous - huge...More
Response from Pannipannini | Reviewed this property |
I am not sure what is meant by customer service. The place is not a 5 Star facility...most places in Monteverde tend to keep staff fairly lean because tourism is only 6-8 months per year. That said, we did not experience... More
I am not sure what is meant by customer service. The place is not a 5 Star facility...most places in Monteverde tend to keep staff fairly lean because tourism is only 6-8 months per year. That said, we did not experience any issues, in fact quite the opposite. We had what we needed and were really happy with our stay, and would return. Perhaps it depends on one’s expectations?