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We arrived in Monteverde following a wonderful stay at the 5 star Hotel Nayara in Arenal so this hotel had a lot to live up to which unfortunately it struggled to do. Fonda Vela is high up in the mountains surrounds by lush forest and...More
We stayed at this hotel for 2 nights in January 2015. The purpose of the stay was visit to the Monteverde rainforest and other attractions in the Monteverde area. The hotel is located 3 km outside Santa Elena and 2 km from the entrance to...More
First off we were greeted with a friendly, happy fellow named Orlando. He gave us info. on the top things to do while in Monteverde and called someone to drive our bags to our room. The reception is in its own building (beautiful wood and...More
Hotel Fonda Vela in Monteverde was an unforgettable experience. The hotel itself is located not far from the entrance to the Monteverde cloud forest reserve (all roads Monteverde are dirt roads, it is highly desirable to use 4WD vehicle). The room designed to provide comfort...More
Fonda Vela has a beautiful location next to the Monteverde Reserve. It has quite nice amenities, such as a pool, wifi in reception area, manicured lawns and a very nice restaurant. There are just two complaints. The road getting there from town is unpaved, makiSanta...More
Response from Pannipannini | Reviewed this property |
I am not sure what is meant by customer service. The place is not a 5 Star facility...most places in Monteverde tend to keep staff fairly lean because tourism is only 6-8 months per year. That said, we did not experience... More
I am not sure what is meant by customer service. The place is not a 5 Star facility...most places in Monteverde tend to keep staff fairly lean because tourism is only 6-8 months per year. That said, we did not experience any issues, in fact quite the opposite. We had what we needed and were really happy with our stay, and would return. Perhaps it depends on one’s expectations?