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MyPond Hotel

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1 room 2 adults 0 children
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MyPond Hotel
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269 Reviews from our TripAdvisor Community

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Showing 265: English reviews
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Port Alfred
Reviewed 2 days ago NEW

An interesting concept.Using a hotel facility to train young people in a "real " environment.. The staff were a pleasure to deal with. Their inexperience was obvious but if you were aware that they were trainees, then it was totally acceptable

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1Thank 17darryly
Mypond, General Manager at MyPond Hotel, responded to this review

Dear 17darryly Thank you very much for the feedback, it is greatly appreciated. We are glad you enjoyed your stay. Our aim is to make sure there is no distinction between a staff member and a student that is in training with regards to the service that they deliver. We will continue to work to ensure that the students deliver...

Port Alfred
Reviewed 2 days ago NEW

The whole family enjoyed their stay at my pond. We really had a great time. The rooms were clean and the food was delicious. The kids enjoyed the indoor pool and it allows for parent supervision and thus promotes safety.

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1Thank nomvuyom2017
Mypond, General Manager at MyPond Hotel, responded to this review

Dear nomvuyom2017 Thank you very much for the great feedback, it has been a pleasure to read. We are glad that you were happy with all the aspects of your stay. We look forward to welcoming you and your family back to MyPond Hotel soon. Warm regards Sisonke Mapuma General Manager

East London, South Africa
Reviewed 3 days ago NEW

This is our fourth visit to the hotel and we always find that the staff are extremely helpful, the hotel clean and tidy and the food delicious. Any problems that arise are resolved efficiently and with minimal fuss. Would recommend the hotel to anybody looking for a welcoming place to stay. The view of the river from the hotel is...

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2Thank berndtdoug56
Mypond, General Manager at MyPond Hotel, responded to this review

Dear berndtdoug56 Thank you so much for this wonderful review and the continuous support. It is always a great pleasure hosting you and we are glad that you are still satisfied with the service you receive. Thank you for the compliments and I will share them with the rest of the team. Warm Regards Sisonke Mapuma General Manager

Reviewed 4 days ago NEWvia mobile

I emailed an early check in a week in advance. Room was not ready. Got a call the same time as requested check in time to say the room is not ready. They were fully booked. To our benefit we got an early check in The Royal St Andrews.

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Thank kishore m
Mypond, General Manager at MyPond Hotel, responded to this review

Dear kishore m It is impossible to guarantee early check-in as occupancy varies from day to day. I do apologise that you were not informed of this on time. I'm glad you were able to find alternative accommodation and that you were not left stranded. I hope you will one day visit MyPond Hotel and experience our hospitality. Kind regards...

Port Alfred
Reviewed 6 days ago NEW

Most relaxed comfortable 2 days experience . Staff are very friendly and helpful. The breakfasts and time we ordered to receiving our meals was exceptional , very efficient . Will most definitely be back .

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Thank greylingj2017
Mypond, General Manager at MyPond Hotel, responded to this review

Dear greylingj2017 Thank you so much for the wonderful review. I will share your compliments with the rest of the team. We trust that you will visit us again very soon at MyPond Hotel and we look forward to your next stay. Warm regards Sisonke Mapuma General Manager

Port Alfred
Reviewed 1 week ago

Awesome experience. Hotel with wonderful views and accessible to all entry points of the town. Warm energy and fantastic service. You are made to feel like a regular even when its your first visit. Well done

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Thank bontleb2017
Mypond, General Manager at MyPond Hotel, responded to this review

Dear bontleb2017 Thank you so much for taking the time to write this review, we appreciate the positive feedback. We are glad you enjoyed every aspect of your stay. We look forward to you being a regular at MyPond Hotel. Kind regards Sisonke Mapuma General Manager

Port Alfred
Reviewed 1 week ago

The group(booked in) was having their own party and this went on till almost 4h00 in the morning.The laughing and screaming was so terrible and no staff was available to at least advise them that there are other geust in the hotel.I know that this is the behaviour of the individual and not the hotel.Please have the reception on arrival...

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Thank shelainek2017
Mypond, General Manager at MyPond Hotel, responded to this review

Dear shelainek2017 Thank you for the feedback and for taking the time to write this review. We are sincerely sorry that noise from other guests' disturbed your peace. There is always a team member at reception that can assist with any complaint. We trust that you will visit us again in the near future and I am sure your next...

Port Alfred
Reviewed 1 week ago

I stayed that the Hotel one night and had customers over for a 1 hour training and dinner. was very happy with the over all service and friendliness of the staff. I would recommend them to friends and family and is planning on staying there in the near future. Thanks

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Thank 337daniev
Mypond, General Manager at MyPond Hotel, responded to this review

Dear 337daniev Thank you so much for the lovely feedback. It is great to know you enjoyed your stay at MyPond Hotel and that you were satisfied with service. Thank you for all the recommendations that you will make and we look forward to your next visit. Kind regards Sisonke Mapuma General Manager

Port Alfred
Reviewed 2 weeks ago

I like the hotel. everything is special about it I like the rooms and food more. everything was to my satisfaction.and expectation.. staffis friendly, atmosphere is great. I like just the whole setup. its a world class experience.

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Thank z0dwac
Mypond, General Manager at MyPond Hotel, responded to this review

Dear z0dwac Thank you so much for taking the time to write this review. It is always a pleasure hosting you and we are glad that everything was to your satisfaction. We look forward to welcoming you back to MyPond Hotel again soon. Warm regards Sisonke Mapuma General Manager

Port Alfred
Reviewed 2 weeks ago

I enjoyed everything about the hotel. What a service! you have trained your staff thoroughly to look after your guests. I felt like a king. I am grateful guys for everything that you have done for me. The Hotel is neat, food is nice especially you Oxtail, it was well cooked. Even on the second day I could not resist...

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Thank mluleki2017
Mypond, General Manager at MyPond Hotel, responded to this review

Dear mluleki2017 Thank you so much for the great review. Our aim at MyPond Hotel is to always treat our guests like royalty and I am glad you were able to experience this. We trust that you will visit us again in the near future. Warm regards Sisonke Mapuma General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Breakfast included
  • Beachfront
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Breakfast included
  • Meeting Rooms
  • Conference Facilities
  • Dry Cleaning
  • Banquet Room
  • Breakfast Available
Official Description (provided by the hotel)
MyPond Hotel is a beautiful 4 star boutique hotel situated at the Kowie river bank in Port Alfred. MyPond is operated by one of the most prestigious Hotel Management Schools on the African continent: Stenden South Africa. As a guest you may therefore expect excellent service standards and warm and dedicated hospitality in a beautiful setting. The emphasis of the accommodation is on comfortable, affordable luxury, with stunning, spacious river-view suites, family rooms (approx 50 m²) and classic rooms (approx 25 m²). The rooms are all en-suite, air-conditioned, with LCD televisions (10 satellite channels), telephones, universal plug points, safe, fridge and tea/coffee facilities. The Suites are equipped with I-Pod docking station radios, heated towel rails and sleeper couches. There is wheelchair access to all our rooms (via lift in the outer wing) and a full wheelchair friendly toilet in our lobby. Our award winning in-house restaurant Lily offers a contemporary menu selection with a wide variety of South African cuisine. As a guest you can look forward to a relaxed and welcoming dining atmosphere on the banks of the Kowie River. Choose from our extensive wine selection of top South African wines to compliment your meal. ... more   less 

Additional Information about MyPond Hotel

Address: 33 Van Der Riet Street, Port Alfred 6170, South Africa
Region: South Africa > Eastern Cape > Port Alfred
Price Range: RM248 - RM438 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — MyPond Hotel 4*
Number of rooms: 26
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Questions & Answers

Questions? Get answers from MyPond Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“River facing rooms are definitely better.”
 of 5 bubbles 929lizeb, 16 Feb 2017 | Read review
“We only had dinner at the hotel, we did not stay there.”
 of 5 bubbles EricaGet, 25 Sep 2016 | Read review
“Choose a river facing suite.”
 of 5 bubbles berndtdoug56, 2 Jun 2016 | Read review
“all rooms face onto the lagoon/river”
 of 5 bubbles roadcaptain-ulysses, 17 May 2016 | Read review
“Our suite had a riverside outlook.”
 of 5 bubbles Joan-Haroun, 30 Mar 2016 | Read review
5 of 5