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Av. de los Cocoteros, Lote Hotelero G, Flamingos, Nuevo Vallarta 63732 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Room & Suite (716)
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Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 18/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Riu Palace Pacifico
Updated 18/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#4 of 5 hotels in Flamingos
Location
Cleanliness
Service
Value
Travellers' Choice
The 24-hour All Inclusive Hotel Riu Palace Pacifico opens all year round and located in Banderas Bay in Riviera Nayarit on the Pacific coast of Mexico. RIU Palace is the most elegant category in the RIU hotel chain, with hotels that meet the highest standards in terms of luxury, excellence and sophistication, creating a unique experience. The location is ideal due to its proximity to Puerto Vallarta Airport PVR (13 km) and Bucerías (2 km) and invites you to explore the area. The hotel has 445 cozily furnished rooms with free Wi-Fi and offers many amenities. Relax in our spa, or get in shape at the gym. 1 outdoor pool, 1 children's pool. Day and evening entertainment, as well as the Pacha discotheque in the neighboring Hotel Riu Jalisco or Hotel Riu Vallarta. For lovers of gastronomy, we offer live cooking stations at our main restaurant, Japanese and Mexican, Krystal restaurants and Steakhouse, as well as 5 bars.
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Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Diving
Babysitting
Parking
Wifi
Hot bath
Pool / beach towels
Outdoor pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Snack bar
Swimup bar
Poolside bar
Entertainment staff
Evening entertainment
Table tennis
Children Activities (Kid / Family Friendly)
Kids club
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Head massage
Massage
Steam room
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
Telephone
Laptop safe
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Bay View
Family Resort
Languages Spoken
Spanish
Hotel links
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5653Reviews1440Q+A100Room tips
Traveller rating
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Popular mentions
lajb wrote a review 12 Oct
Snoqualmie, Washington5 contributions1 helpful vote
We started out our stay disappointed, however our opinion was turned around by the end of the trip. The hotel lobby is quite beautiful, however we were a little surprised and disappointed how run-down the rooms and pool appear to be. The furniture in the room has torn fabric and the pillows on the bed are beyond their life and need to be replaced. The pool is also not a super-relaxing spot to hang out at as they just have plain plastic lounge chairs and not a lot of opportunities to find good shade. The pool is missing a lot of tiles, however they did have people working on that each night when we were there. We were on floor 1 right above the theater where they had their nightly music, so it was quite loud every night until around midnight. However...they keep the hotel meticulously clean. Our room may have shown a lot of wear and tear, but it was always very, very clean. Staff wherever you go in the hotel are friendly and accommodating. The food was much better than expected. Overall, I ended up being very pleased with our stay here. I know these are hard times, and I think staff went above and beyond to make our stay great.
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Date of stay: October 2021
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Service
Room Tip: Avoid Floor 1 on the wing above the theater unless you will be up late each night. Sound proofing...
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Vivian K wrote a review Sep 2021
3 contributions1 helpful vote
36 of us came for 3 birthday’s we were all to have adjacent rooms & everyone on the same floor none of this happened we all had to get in line to change all our rooms took me 6 times going downstairs to finally get in, a couple of people had money missing from their rooms & my daughter refrigerator was absolutely bare they said they would come to fill it didn’t happen their channels except 2 were ALL Spanish, I know it’s Mexico, but 98% of their customers speak Spanish, they are uncaring and do nothing to accommodate you
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Date of stay: September 2021Trip type: Travelled with family
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Response from RIU Hotels and Resorts, Owner at Hotel Riu Palace Pacifico
Responded 1 week ago
Dear Vivian, Thank you for taking the time to share your thoughts regarding your recent stay with us. First of all please know, our Front Desk team does its absolute best to satisfy and accommodate all room requests from our valued guests. However, we hope you can understand it is always based on availability due to capacity and the previous night´s occupancy. We apologize that we were not able to accommodate your request this time. At RIU we pride ourselves in providing our guests with unforgettable experiences based on the excellent service and gracious hospitality for which we are so well known among our guests. In regards to your stay, we profusely apologize this was not the case, and for this reason we will be reviewing these issues with the heads of the mentioned areas, as we expect them to make changes where necessary. We hope you will return again so we can make it up to you and provide you more pleasant stay at our property. With our best wishes we remain, Hotel Riu Palace Pacifico Online Reputation Manager
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Leslie D wrote a review Sep 2021
Los Angeles, California1 contribution
My review is for 5 fun days stay. The ride to and from the hotel is beyond the control of the hotel, so I didn’t care too much about it. Tip, get a taxi outside the airport doors. It’ll cost you half the price. The hotel is very clean, the rooms are clean, and the so is the balcony and it’s chairs. Service is great have no complaints at all. The pool bar had the best tasting drinks. The hotel’s mixed drinks taste a little weird, like artificial sugar. That’s something I look forward to at resorts, I skipped out on them and just stuck to Palomas. There was no drink of the day and a little tiny drink menu. The pillows suck, the blanket isn’t cozy, it’s pretty used and not soft at all. I’ve been to over 6 different resorts and this one is the one the least engaging when it came to pool activities. There was bingo and aerobics. Another day aerobics and a trivia game. That was the pattern for the 5 days I was there. There was always lounge chairs available all around the pool. The umbrellas are mesh and provide the least shade. I saw a few guest put their towels over the umbrella for better coverage. The kids club is practically non existent. There’s a tiny tiny pool and a very tiny little playground. If you rely on the kids club for your kid’s entertainment and your salvation this is NOT for you. The message table is pretty damn close to the pool, one day they had aerobics right next to the message tables, if you’re looking for peace and quiet skip this and go to the third party message place that’s on the beach. Or get the messages early in the day. The pool has a lot of missing tiles, it’s only an aesthetic problem. It’s not painful or bothersome, also this was one of the dirtiest pools we’ve swam in. It’s not disgusting but you can see a lot of floating specs. I’d be concerned for my kids accidentally stalling the water. For this hotel only having ONE pool I definitely expected a much cleaner pool. The little top pool is cleaner. Both were good temperature, not too hot, not cold. The restrooms are near the pool and pretty much vacant. The shows were mediocre. Boring for kids, Michael Jackson and the elegance show were the most entertaining. After the showed they played music for about 30 minutes and that’s it as far as nightly entertainment. My husband and I came without our 5 kids, ages 4-16 to see if this would be a good place to bring them. It’s not. It has more of an adult ambiance. We won’t be coming back just because we know there’s better hotels for the same or about the same price. If you don’t care about any of the things a have negative comments on, then come here. We had fun but also had high expectations. Also the app crashes a lot. They really need to improve it especially since all your info is coming from the app. Oh and the room service has like 7 items to choose from, the sandwich being the best. And the mini is only stocked if you ask them to. The cleaning lady doesn’t do it.
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Date of stay: September 2021Trip type: Travelled as a couple
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lreyna1081 wrote a review Sep 2021
Rowlett, Texas98 contributions66 helpful votes
We visited the Riu Palace Pacifico and we had a great time. The food, the pool, customer service, everything was fine until we left the hotel. I know many people will not leave the hotel and maybe this review is not for you, but it's mainly for the hotel. the road that leads to the city is terrible, I mean, holes, deep holes, mud, horrible road. We had to go to the city twice and both taxi drivers said the same thing, "the road belongs to the hotel, it's a private road and they will not fix it." Puerto Vallarta has a lot of tourism, visitors, and there's no excuse as to why the road is that bad. If the road in fact belongs to the hotel, then they deserve a 1-star rating because that road reflects who you are as a company, and believe me, Riu is not a small company. Fix the road guys. It's bad. If you stay in the hotel the whole time you're there, then you will be just fine. But you'll see the road when you arrive or when you leave. Fix it.
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Date of stay: September 2021
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JDB5254 wrote a review Sep 2021
1 contribution
The staff was great. Very friendly and welcoming. The facilities were clean and very well kept. Service was excellent and prompt. The buffet was very well prepared and stocked appropriately. The variety was exceptional. The grounds were manicured and impressive.
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Review collected in partnership with riu.com
Date of stay: September 2021
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PRICE RANGE
US$167 - US$376 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
riu palace pacifico hotel riviera nayarit, riu palace pacifico nuevo vallarta
LOCATION
MexicoPacific CoastNayaritRiviera NayaritNuevo VallartaFlamingos
NUMBER OF ROOMS
445
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Frequently Asked Questions about Hotel Riu Palace Pacifico
Which popular attractions are close to Hotel Riu Palace Pacifico?
Nearby attractions include Santuario de Cocodrilos El Cora (2.2 km), Nuevo Vallarta Beach (5.1 km), and Estudio-Cafe (6.3 km).
What are some of the property amenities at Hotel Riu Palace Pacifico?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at Hotel Riu Palace Pacifico?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Riu Palace Pacifico?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel Riu Palace Pacifico?
Yes, free parking is available to guests.
What are some restaurants close to Hotel Riu Palace Pacifico?
Conveniently located restaurants include Insu Sky Bar, Sabrosa Italia, and La Casona.
Are there opportunities to exercise at Hotel Riu Palace Pacifico?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Hotel Riu Palace Pacifico have an airport shuttle?
Yes, Hotel Riu Palace Pacifico offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hotel Riu Palace Pacifico?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hotel Riu Palace Pacifico?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.