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Brandshatch Place Hotel & Spa

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Brandshatch Place Hotel & Spa
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480 Reviews from our TripAdvisor Community

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Showing 479: English reviews
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kent
Reviewed 3 days ago NEWvia mobile

Highly recommend this hotel, the service you receive goes above and beyond all expectations. Friendly, helpful staff and spotlessly clean. The food is gorgeous too, we had the three courses and each one was so tasty and presented beautifully. A memorable perfect stay. We were lucky enough to stay in the gorgeous suites, the beds were so comfortable! Thank you.

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Helpful?
Thank KentBimbo
Simon B, General Manager at Brandshatch Place Hotel & Spa, responded to this review

Dear KentBimbo Thank you for submitting such a wonderful review of your recent stay. Your comments mean a great deal and I shall take enormous pleasure in sharing them with the entire team who work tirelessly to ensure that we exceed our guests expectations. I do sincerely hope that you will allow us to be of service to you again...

New Romney, United Kingdom
Reviewed 4 days ago NEWvia mobile

Absolutely amazing place to stay. The food is outstanding, staff team professional, friendly and welcoming. Rooms clean and comfortable. Facilities are fantastic. Look forward to revisiting next year!

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Helpful?
Thank Kim K
Simon B, General Manager at Brandshatch Place Hotel & Spa, responded to this review

Dear Kim K Thank you for taking the time and trouble to review your recent stay with us. It is genuinely appreciated and will mean a great deal to the entire team when I share your observations with them. Thank you again and I look forward to being of service to you again in the very near future. With very...

Reviewed 1 week ago

My aunt booked me this for my birthday. I had a facial while she had a full body massage. The staff were friendly and accommodating, and the room was relaxing and peaceful. We felt very welcome and at home. Each room was clean and spacious. We also had an afternoon tea. They allowed us to customize it to suit our...

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Helpful?
Thank Holly N
Simon B, General Manager at Brandshatch Place Hotel & Spa, responded to this review

Dear Holly N Thank you for your wonderful review of your spa day. It is greatly appreciated and my team will be delighted when I share your comments and observations with them. We all look forward to welcoming you back and thank you again for submitting such a lovely review. With very best wishes Simon Barker General Manager

Oswaldtwistle
Reviewed 1 week ago

I booked this as a special birthday treat for a friend as she had never been to one. It was the package including a 55 minute massage and tea. Firstly, I'm writing this because, at no point, we're we offered an opportunity to review our visit while we were there, unusual for these establishments. We were greeted pleasantly at reception...

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Helpful?
Thank Lynn C
Simon B, General Manager at Brandshatch Place Hotel & Spa, responded to this review

Dear Lynn C Thank you for your submission following your recent visit to the spa. I apologise that we have not presented ourselves in our usual high light and I have discussed your feedback in detail with my team to understand why we fell so short of our usual high standards. This is most rare for us and I would...

Reviewed 1 week ago

Love the spa area but hotel very disappointing, stayed 6 years ago and nothing has changed. Carpet in restaurant dirty and not hoovered, all paintwork needs re:doing... Very shabby! Service not great either... Lots of young staff who are in not rush to serve you and clearly not trained properly. Such a shame as standards have really slipped but prices...

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Helpful?
Thank Emma C
Simon B, General Manager at Brandshatch Place Hotel & Spa, responded to this review

Dear Emma C Thank you for reviewing your recent stay with us. I apologise that you did not see either our team or our product at its best but would ask that you do come back and see that your visit was a one off and not in keeping with our usual high standards. Please contact me personally the next...

Bexleyheath
Reviewed 2 weeks ago via mobile

Lovely hotel and very clean. Friendly and helpful staff throughout our stay. Food was very good and well presented. I would highly recommend this hotel for both a spa break or even just for a meal. We will defiantly be returning.

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Helpful?
Thank F1915OQkeithp
Simon B, General Manager at Brandshatch Place Hotel & Spa, responded to this review

Dear F1915OQkeithp Thank you for your wonderful testimony and endorsement following your recent stay with us. I am delighted that you found everything to be so perfect and both myself and the team look forward to being of service to you again in the very near future. With very best wishes Simon Barker General Manager

Sidcup, United Kingdom
Reviewed 2 weeks ago via mobile

We came here for an overnight spa break and had a lovely time. The room was small but comfortable and the breakfast was fresh and a great variety. The spa was very clean and every member of staff we encountered was friendly and very professional. The treatments were very relaxing and the atmosphere was nice. The only one thing was...

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Helpful?
Thank Peta P
Simon B, General Manager at Brandshatch Place Hotel & Spa, responded to this review

Dear Peta P Thank you for submitting your review of your recent stay with us. I shall share your wonderful comments with the entire team who will no doubt be delighted with your observations. I am sorry that you found the children swimming a little distracting and I quite understand the desire to have some peace and quiet on your...

London, United Kingdom
Reviewed 2 weeks ago via mobile

Quick weeekend break for four adults, Clean fresh rooms Welcoming by staff is top dollar Nothing is too much to ask Spa area pool and hot tub great Afternoon tea and dinner amazing Breakfast is plentyful

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Helpful?
Thank shirleymcdonagh
Simon B, General Manager at Brandshatch Place Hotel & Spa, responded to this review

Dear shirleymcdonagh Thank you for taking the trouble to submit such a wonderful review of your recent stay with us. I am delighted with your feedback and shall take great pleasure in sharing your observations with my entire team who work tirelessly to exceed our guests expectations. I do hope that we will have the opportunity to be of service...

A TripAdvisor Member
1 review
Reviewed 3 weeks ago via mobile

Hotel is a lovely place to stay, however not everything was up to scratch to be perfectly honest. The room whilst beautiful and mostly clean did have some issues, toilet seat was broken and bathroom was just generally freezing even for my partner to notice it and he wears shorts in winter. Huge stain on curtains and no bathrobes were...

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Helpful?
Thank A TripAdvisor Member
Simon B, General Manager at Brandshatch Place Hotel & Spa, responded to this review

Thank you for your review of the hotel following your stay with us. I apologise that we fell short of your expectation and I will ensure that my team take immediate action against the shortfalls that you noted. I hope that you allow us the opportunity to be of service to you again in the very near future. With kind...

Tonbridge, United Kingdom
Reviewed 3 weeks ago

Received a spa day gift voucher for two as a birthday present.This included a cream tea and glass of champagne, use of facilities etc. and a choice of a 55 minute treatment. We wanted to swim, but found that the small pool was in use for an exercise class which we were not entitled to join, so had to wait...

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Helpful?
Thank oap46
Simon B, General Manager at Brandshatch Place Hotel & Spa, responded to this review

Dear oap46 Thank you for your review of your recent spa day experience. I will be sharing your comments with my team, as I always do, to ask them to revisit their areas of responsibility to question the shortfalls that you have noted. I am confident that like me, they will be disappointed to read your comments. Please rest assured...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Brandshatch Place
Brandshatch Place
Cuisines: British
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Business Centre with Internet Access
Official Description (provided by the hotel)
This sophisticated Georgian mansion, built in 1806, is the perfect venue for weddings as well as meetings, events and private dining. Thirty eight beautifully furnished rooms offer all the latest modern amenities - and when you have finished resting, you are welcome to drop in at the Health Club and Spa, a great place to work out, relax or unwind. Despite its rural location, it is within easy reach of major motorways and London, as well as Gatwick and Heathrow airports, the south coast and the Channel Tunnel. ... more   less 

Additional Information about Brandshatch Place Hotel & Spa

Address: Brands Hatch Road, Fawkham DA3 8NQ, England
Region: United Kingdom > England > Kent > Sevenoaks District > Fawkham
Price Range: RM552 - RM1,055 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Brandshatch Place Hotel & Spa 4*
Number of rooms: 38
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Also Known As:
Brandshatch Place Fawkham
Hotel Brandshatch Place
Brand Hatch Hotel Place
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Questions & Answers

Here's what travellers have asked, with answers from Brandshatch Place Hotel & Spa staff and other travellers.
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Questions? Get answers from Brandshatch Place Hotel & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“take your own tea bag, cream and jam if going for afternoon tea”
 of 5 bubbles paulg223, 7 Jan 2017 | Read review
“If you book directly you won't disappointed but they do not like customers who book via third parties.”
 of 5 bubbles , 8 Nov 2016 | Read review
“room 8 which was right by the lift. When you book tell them if you are disabled.”
 of 5 bubbles 241MaureenC, 12 Oct 2016 | Read review
“Garden views better than air conditioning”
 of 5 bubbles MikeE624, 30 Sep 2016 | Read review
“Room 18 was fantastic, quiet and a beautiful suite.”
 of 5 bubbles markwJ6952WJ, 29 Sep 2016 | Read review
5 of 5