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Hegau Tower Hotel

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Maggistr. 5, 78224 Singen, Baden-Wurttemberg Germany
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Traveller (104)
Dining (43)
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About

#5 of 8 hotels in Singen
Location
Cleanliness
Service
Value

Hegau Tower Hotel is an excellent choice for travellers visiting Singen, offering many helpful amenities designed to enhance your stay.

While staying at Hegau Tower Hotel, visitors can check out Burgruine Hohenkräehen (1.8 mi), which is a popular Singen attraction.

Hegau Tower Hotel is a hotel offering a flat screen TV and air conditioning in the rooms, and it is easy to stay connected during your stay as free wifi is offered to guests.

Plus, guests can enjoy a lounge, which has made this a popular choice among travellers visiting Singen. For guests with a vehicle, there is paid private parking available on-site.

If you’re looking for a Thai restaurant, consider a visit to Thongtip or Fung Wong, which are all conveniently located a short distance from Hegau Tower Hotel.

If you are interested in exploring Singen, check out an art museum, such as Mac Museum Art & Cars.

Enjoy your stay in Singen!

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Property amenities
Paid private parking on-site
Free internet
Wifi
Paid wifi
Free breakfast
Bar / lounge
Restaurant
Non-smoking hotel
Room features
Air conditioning
Safe
Telephone
Coffee / tea maker
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Centrally Located
45Reviews0Q+A0Room tips
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Juliana wrote a review Aug 2018
New York City, New York7 contributions1 helpful vote
First thing to note, which is not mentioned clearly enough, is that this is not a "usual" hotel. It's an office building where this "hotel" has the 7th floor offices converted in to rooms. And this is where the problems start to lead to our 1 star review. Because of this unusual setup, there is no dedicated hotel staff. The way this "hotel" improvises is that the person that runs the italian restaurant on the ground floor, sets up a sign at the office building reception for the checkin and hands out the keys. Alone the lack of any dedicated staff and just this key handoff makes this "hotel" more appropriate on airbnb instead of booking.com. Now to the direct cause of our one star review. Due to this improvised setup, the person at check in is untrained, unsuitable and uneducated in hospitality services and to top it off seems to be a rude person by nature. As you might have noticed this is a common theme on other reviews for this place, so it wasn't just us having this impression. Since he sees himself as just the person handing out the keys, he is not able to handle any complaint or escalation and immediately gets defensive and stand-offish. The website states that check in is at 4pm, but usually you can show up a bit earlier at a hotel and maybe drop off your bags. We arrive at 3:30pm, and there is not a soul in sight. Doors are locked and you can't get to reception. I tried calling the number but no one answers. So we sit out in the heat a bit to see what happens. An electrician comes out and says that they are having their annual electical certification going on and the entire building has no power currently so we need to wait a bit and the "staff" of the "hotel" should arrive soon. So we are still sitting out there, no one answers the phone, no one sent us any information about this setup and only an electrician gave us any kind of information. At some point shortly around 4pm the person from the italian restaurant arrives but just walks past us, even though we are sitting there with our luggage, in the heat, outside instead of coming over and explaining what is going on. After I see him set up the check in sign I go in, but already at this point you can see that the check in person has no eye for service at all just walking by waiting guests without a word. I wanted to complain about this lack of service since also not being able to call is not ok for a "hotel". He said that the website says checkin is at 4pm so of course no one will answer the phone before then because no one is here! I said that that was not really ok and even if no one is there they could have it redirect to an on call service person. He laughed in my face when I mentioned this. I am already getting more upset of this interaction and ask him what the escalation process is and asked to talk to a manager or the owner. He again laughs at me and says "I can't contact them. Who knows where they are, they are on vacation!" I said there must be some kind of escalation or complaint process and he says I can get a lawyer and sue them. Wow, really? Does that seem like an answer of a trained hospitality services individual? Then he says he only hands out the keys and beyond that he can't do anything. Clearly I get more upset at this attitude. And he says its my own fault for being there before 4pm (If there would have been any information of this unusal setup or the annual electrical certification I wouldn't have been, but there was zero communication). The next point really pushed the 1 star review home for me. The electrician sees what is going on and he seems to be an actually polite person with a sense for services so he tries to defuse this situation. He tells me "How about we just take a look at the rooms, since I know they are nicer than usual hotels and then you can still decide if you want to stay or leave." This is how the services person at the desk should have reacted instead of getting super aggressive and stand-offish. Then the checkin person manages to yet again show his absolute lack in training for hospitality services and tells the electrician "Stop the begging, we are not going to beg them to stay." Wow, unbelievable, I kid you not, he used the word "begging". The absolut lack of courtesy and service orientation just blew my mind. Not only was he horrible at any services interaction, he also torpedoed the only polite and services oriented comment of the electrician that doesn't even work for the hotel. Even losing my money, we left, not willing to stay at a place that is so rude to its customers. So bottom line for you reading this: Things might go well if you book here, but if there is any kind of issue, chances are you will have a very bad experience because there is no dedicated staff trained in hospitality services and the person at the check in is absolutely unsuitable for the hospitality services industry. Just like at a restaurant where you don't want to tip for obviously bad service, you should consider not giving this place your money for their lack of hotel appropriate service.
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Date of stay: August 2018
Location
Service
Trip type: Travelled as a couple
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KascadeKat wrote a review Nov 2013
Camas, Washington24 contributions12 helpful votes
All the room information is in German only - which is normally not a problem. I'm a seasoned traveler who is self-reliant and there is someone available to help if I need it. But I had a problem with my room and literally could find no one to help me. Despite their web site and what I can glean from the room information, there is no reception / front desk help - you have to bother the busy waitresses in the lobby restaurant. No one answers the phone number they tell you to call in the room. It's very disheartening to have a problem, and to hear a phone ring and ring. In desperation, I emailed the hotel address as found on the web site in the hopes that someone would be monitoring that email for potential bookings. I shouldn't have to do this to get help with a problem - what if it was something serious, like a water leak? This MAY be an OK place to stay for a German-speaking traveler who simply wants to be left alone. But if you're not, you're on your own here. One positive note: the restaurant in the hotel lobby was pretty good and seemed to draw a good local crowd. But I don't need to stay here to eat there.
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Date of stay: November 2013
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Location
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Trip type: Travelled on business
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PRICE RANGE
US$130 - US$171 (Based on Average Rates for a Standard Room)
LOCATION
GermanyBaden-WürttembergSingen
NUMBER OF ROOMS
13
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Frequently Asked Questions about Hegau Tower Hotel
Which popular attractions are close to Hegau Tower Hotel?
Nearby attractions include Mac Museum Art & Cars (1.0 km), Kunstmuseum Singen (0.6 km), and Herz-Jesu-Kirche (0.7 km).
What are some of the property amenities at Hegau Tower Hotel?
Some of the more popular amenities offered include free breakfast, an on-site restaurant, and a lounge.
What food & drink options are available at Hegau Tower Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Hegau Tower Hotel?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Hegau Tower Hotel?
Conveniently located restaurants include Willy's, Ristorante Pizzeria La Grotta, and Gasthaus Kreuz.
Is Hegau Tower Hotel located near the city centre?
Yes, it is 0.7 km away from the centre of Singen.
Are there any historical sites close to Hegau Tower Hotel?
Many travellers enjoy visiting Stein am Rhein (10.9 km), Museum Kloster Sankt Georgen (11.0 km), and Altstadt Engen (11.8 km).