This was a wonderful but very emotional visit. We did a walking tour and we purchased our tickets directly through the museum, not a third party. I HIGHLY recommend doing this organized tour through the museum. We started outside and our guide gave us headsets. His microphone talked directly into our headsets. We had a 10am start time and the place was already busy, so I was thankful I could easily hear the guide. It also enabled me to take the headset off when it was a little too much to remember from that day. We walked around and he shared about the outdoor memorial, the survivor tree, and much more. We then skipped the big line and went into the actual museum through a tour entrance with our own security line. This was really nice and much faster than the line we passed! After everyone had time to get through security and take a bathroom break, the tour continued in the museum. We had a fantastic guide and I learned so much that I would not have learned without the guide! The tour took about 2 hours and then we had time to walk through exhibits at the museum as we wished. I cried a lot. I read a book once where it said " it takes courage to take a place where something awful happened and make it peaceful" That is how I felt. Something horrendous happened here and it was hard to relieve it, but I think it is tasteful and very well done to teach what happened and remember those that were lost. And just my personal opinion.... I do not recommend taking young children. I also don't recommend taking smiling touristy selfies. In my opinion, it is just poor taste to taking big smiling tourist selfies in place that is designed to honor and remember a solemn event- it just seemed disrespectful.

We were visiting the Statue of Liberty and Ellis Island, so we decided to stop by afterwards as it’s just a couple stops away on the 1 subway line. Once you get off the subway, you end up in a pretty funky looking mall and then it’s right across the street. We got there in the mid afternoon and about a couple of hours before they stopped taking admissions. My daughter wasn’t alive when 9/11 took place, so while she has heard of what happened, it really sunk in for her on how terrible it was. Because of the time of day, we didn’t take any formal tours or do the audio tour so I’m not able to comment on those. The place has a good amount of information and exhibits, and while we didn’t see a ton of kids, the ones we saw were behaved and didn’t treat the place like a playground. One thing we enjoyed is that they had a ~15-minute movie on how the boat owners came together for the mass evacuation from Manhattan that day and it’s amazing and inspirational on what can be done when we put our differences aside and work together. The only minor compliant I had been I assumed this would cover all the 9/11 events, but it was 95% just around the Twin Towers. I haven’t been to it, but I understand there is a memorial in Pennsylvania and I’m assuming whatever exists in the Pentagon is not open to the public. On the outside, there are two fountains, and one was under repair but the one working was still beautiful. Overall, while it’s a painful and sad memory, I would still highly recommend learning the history and pay tribute.

As on our previous visit to New York City in summer 2017, we once again visited the National 9/11 Memorial in Lower Manhattan to pay our respects to the 2,977 people who lost their lives during the terrorist attacks of September 11th 2001. (On that visit we also went into the Museum) Located at the World Trade Center site, the impressive and fitting memorial was dedicated on September 11th 2011, 10 years after the attacks, and was based on the footprints of the fallen Twin Towers. The two pools contain the largest man-made waterfalls in America. The Memorial features the names of 2,983 victims from the 9/11 attacks and the World Trade Center bombing of 1993 inscribed on bronze parapets around the pool edges, with the names thoughtfully arranged by meaningful adjacencies based on relationships. On this visit of July 27th 2024, the Memorial’s North Pool was undergoing cleaning and maintenance which meant the waterfalls were turned off. The South Pool was operating as usual. As we walked around the memorial site, we could see flowers and American flags placed next to some of the engraved names. One name even had a photograph of the victim pinned to it. Very moving. The 9/11 Memorial is a contemplative site, but we were surprised to see some visitors smiling and taking selfies. Before we left, we sought out the ‘Survivor Tree’, a Callery Pear tree which had been discovered amidst the wreckage of the attacks showing signs of life, despite having been badly burned. Recovery workers rescued the tree and it was taken away to be looked after in a nursery in the Bronx. In December 2010 it was replanted at the 9/11 Memorial in full health. This miracle tree shows that life goes on, but we must never forget the shocking events of September 11th 2001. This is a special place in New York City and while the 9/11 terror attacks didn’t define the city, but the way those who tragically lost their lives are remembered does indeed. May they all rest in peace.

The National September 11 Memorial & Museum is an incredibly powerful and moving place. The memorial, with its two reflecting pools on the site of the former Twin Towers, evokes deep emotions and makes you reflect on the events of that day. The museum houses an extensive collection of artifacts, photographs, and videos that help to better understand the scale of the tragedy and the heroism of those who lived through it. The atmosphere here is solemn, and the site is truly deserving of respect. I highly recommend visiting this memorial – it’s an important part of history that should never be forgotten.

Been in here twice and I can stil feel the pain and horror from that day. A must visit place if you are at NYC given its historic importance. I recommend the talk tour (not just mere admission ticket) as you will be given extra walk and info of significant data and parts of the museum and landmark.

This is an incredible museum and memorial that thoughtfully and delicately displays a very dark chapter in human history. The two water memorials in the location of the former WTC towers are beautiful and sombre as a tribute to those who lost their lives. The museum itself, apart from the entrance, is underground in the foundations of the former towers and so you don't really know how big it will be. When we visited, my wife was on crutches and all staff we encountered offered to assist her by either getting a wheelchair or by other means. They couldn’t have been more helpful. The exhibit areas are well spaced out and the museum was kept at a cool temperature with deliberately low lighting. It was incredible to see how much detail had been preserved and displayed. There is much to see here and there are at least two detailed sections where photographs are not permitted. I felt quite emotional throughout the museum and it takes you back to where you were on that day when the world changed. A very moving experience. Definitely a place everyone should visit at least once and the price was completely reasonable for how much there is to see. Could spend several hours here easily if you take the time to engage with every display. A few people brought screaming babies and young children into the venue which sort of takes away from the experience. There was nothing present that makes this suitable for children which is totally fair for what the location is. Maybe consider if you really need to bring a baby or toddler.

The 9/11 Memorial is a poignant and moving tribute to the 2,983 souls that were lost on Sept 11, 2001 and during the WTC Bombing in 1993. The 2 large pools sit at the location of the north and south towers of the World Trade Center. The names of the victims are inscribed on the walls of the monuments. There is also a museum that costs $33 to enter but a visit to the memorial pools is free. This is a sacred site and while a visit here can be quite sad, I believe it is something that all first-time visitors to NYC should experience.

Visiting The National 9/11 Memorial & Museum with my best friends was an incredibly moving experience. The memorial is beautifully designed, and the museum offers such a profound and thoughtful tribute to the events and lives affected. It’s a place that truly leaves you reflecting.

An impressive building with a lasting exhibition. I skipped the audio tour but didn’t feel I missed out. The artifacts and visuals are displayed with care, including warnings for sensitive content. A thorough timeline of events on that fateful day is provided.

The 9/11 Memorial Museum is located at 180 Greenwich Street and is a large museum on several floors with multimedia displays that reconstruct the before, during and after the fateful day the twin towers imploded upon themselves after two planes hit them. Part of the museum is built around what remains of the foundations of the Towers. Outside there are two pools of water with waterfalls falling into the hole, basically the two holes where the towers were and there are all the names of the people killed. They also built the Freedom Tower which is currently the tallest skyscraper in New York. Inside you can see pieces of steel beams, aircraft wreckage, personal belongings, destroyed fire trucks etc. Even more touching when you think of the instigators of this shameful act.