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Pictures of Tomahawk Steakhouse Newcastle - Newcastle upon Tyne Photos

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From Review : Terrible meal of Tomahawk Steakhouse Newcastle
amygeogheganx wrote a review Jun 2021
Washington, United Kingdom3 contributions
We have just returned home from a devastating meal at your restaurant. Having ordered a medium rare sirloin and fillet to be presented with two steaks with chargrill burnt meat was very disappointing. On top of this, drinks were taking 30 minutes to be brought to the table, one
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Date of visit: May 2021
Response from Customer Relations, Guest Relations Manager at Tomahawk Steakhouse Newcastle
Responded 10 Jun 2021
Good afternoon, Thank you for taking the time to leave us your feedback, We are sorry to hear that you were disappointed by your recent meals with us, this does not sound like the usual very high standards of service that we strive to provide to all our guests, our till systems went down for about an hour in the middle of service that evening and everything had to be written down and recorded manually so apologies as this was having a delay on service, with regards to your steaks been cooked incorrectly we are very sorry as we normally receive such amazing reviews bout our steaks and them being cooked to perfection so we can only apologise if that was not the case on your visit and we shall certainly be passing on your feedback to the kitchen team there. Kind regards
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