Dear Guest, Thank you for choosing us for your stay, for taking time to share your opinion and for rating us. We are very happy to hear that you appreciated the lovely views from the hotel as well as your upgrade to a family sized sea view room which has been recently renovated. Non-refundable reservations are just that, non-refundable. In order to be able to have a free cancelation we recommend booking the rate that includes such. We apologise for not reaching your expectations and that even the bottle of champagne that you were offered as a courtesy only led to further grieve. Thank you for your visit. With kind regards on behalf of the whole H10 Estepona Palace team.