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Food running out - Picture of H10 Estepona Palace, Estepona

Photo: Food running out

From Review : Not fully all inclusive & poor managemenr of H10 Estepona Palace
Food running out
Cutlery running out
Glasses running out
Buenas Instalaciones pero no vayan en Todo Incluido es una decepción
Food running out
Prisoner Cell Block H10
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Jasonml1973 wrote a review Jul 2019
Wilmslow, United Kingdom217 contributions182 helpful votes
We booked the non refundable deal prior to viewing, i will summarise here and i'm sure the hotel will come back with some waffle about "You signed the lengthy document on arrival" DO not book for a family holiday, this place is very boring and poorly managed. Good points: 1.
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Date of stay: July 2019
Response from H10EsteponaPalace1, Director de Relaciones con Clientes at H10 Estepona Palace
Responded 3 Aug 2019
Dear Guest, Thank you for choosing us for your stay, for taking time to share your opinion and for rating us. We are very happy to hear that you appreciated the lovely views from the hotel as well as your upgrade to a family sized sea view room which has been recently renovated. Non-refundable reservations are just that, non-refundable. In order to be able to have a free cancelation we recommend booking the rate that includes such. We apologise for not reaching your expectations and that even the bottle of champagne that you were offered as a courtesy only led to further grieve. Thank you for your visit. With kind regards on behalf of the whole H10 Estepona Palace team.
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