Dear Guest, first of all, we thank you for your feed back which is very important to us. As you said, we had a big event going on, and we were fully booked in that period. We apologize for any inconvenience caused during these days and thank you again for what you have noticed that surely will help us to deliver a better service to all our guests. We really hope to welcome you again at our Hotel in next future; in the meantime, please accept my Kindest regards Franco Palumbo Manager Grand Hotel in Porto Cervo