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The rooms are smelly and dirty. The staff are noisy at 5 to 6am. We found cockroaches in the room, we complained and got Oh for answers. Breakfast are boring and very limited . We wouldn’t stay again.....
Date of stay: October 2018
Response from Muongthanhbacninh, Giám đốc bán hàng at Muong Thanh Luxury Bac Ninh Hotel
Responded 15 Apr 2019
Dear Mr. Chuang We would be a pity if there was uncomfortable feeling cause to you while staying at our hotel. We forward your complain to relevant department to seriously check and improve services. We do hope to have another opportunity to welcome and serve you again. We are sure to make you happy next time Regards, Alex Nguyen
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