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From Review : AVOID THIS PLACE AT ALL COSTS. YOU RATHER NOT GO! of Copthorne Hotel London Gatwick
Windows that do not open
AVOID THIS PLACE AT ALL COSTS. YOU RATHER NOT GO!
windows that do not open
Windows that do not open
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AVOID THIS PLACE AT ALL COSTS. YOU RATHER NOT GO!
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Paulton wrote a review Aug 2021
London, United Kingdom1 contribution1 helpful vote
+10
This place is extremely horrible in terms of customer service. They treat customers like criminals and animals. They treat customers like prisoners. The managers do not listen to the customers’ needs they are only collecting money from the customers and not good services. The
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Date of stay: July 2021
Response from Torsten Puck, General Manager at Copthorne Hotel London Gatwick
Responded 2 weeks ago
Dear Paul1151972 thanks for your feedback. I understand that the quarantine is a testing time for the customers. The team and I are trying hard to help and offer as much service as we can. It would be good to get some detail regarding the headlines that you mention. I am happy to have a conversation and see where we can improve. Please also note that most of the contact you may have is with the provider of the security team. These are not employees of the hotel but a separate contractor employed by the government. Please do not hesitate to contact me directly. Kind regards Torsten Hotel Manager
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