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Pool - no sun - Picture of The Acacia Hotel & Spa Goa, Candolim

Photo: Pool - no sun

From Review : OK Hotel of The Acacia Hotel & Spa Goa
Pool - no sun
Signs of wear
Horrible and Unhygeienic
Horrible and Unhygeienic
Very good
Very good
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doug1945 wrote a review Dec 2019
Orpington, United Kingdom114 contributions47 helpful votes
+3
This hotel is fairly new but is showing some signs of wear. The staff are very friendly and helpful. Breakfast is very varied and if you have eggs the staff very quickly remember what you have. The rooms are clean but the shower tended to run out of hot water lster in the day,
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Date of stay: November 2019
Response from TheAcaciaHotel, Hotel Management at The Acacia Hotel & Spa Goa
Responded 10 Jan 2020
Dear Guest, Thank you for taking the time to share your detailed feedback. On behalf of the Team Acacia, we truly regret to learn about the frustration and inconveniences encountered during your stay in our hotel and we are deeply sorry that it was not as seamless as we strive it to be. Your opinion truly matters to us, and therefore the comments and raised remarks were taken with great concern and discussed further, in order to avoid such a re-occurrence. There are certain aspects like the pool being a permanent structure is something the hotel cannot do much about, but we do understand your frustration in this regard. We strive to provide our guests with the highest standard in service, and we are dissatisfied that we could not achieve the same. We are thankful for the kind comments for the staff who would be delighted to hear your words of encouragement. Sincerely, Management Team (The Acacia Hotel and Spa, Goa)
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