Dear Sel2223, Thank you for staying at the Regent Cha-Am Beach Resort. I am delighted to read about your lovely 7-night stay with us. At the Regent Cha-Am Beach Resort, we are always here to give you 'your home away from home' experience. Your comment regarding the check-in experience has already been passed on to our Rooms Division Manager. Please accept my sincere apology for not providing a Welcome Folder in your room. As we have just rebranded, we are working on a new Welcome Folder which will definitely be in your room before your next visit. During this time of the year, we are having unusually higher waves but we are confident that the beach will return very soon. We are looking forward to welcoming you again very soon at the Regent Cha-Am Beach Resort - 'your home away from home'. Thank you once again and best regards, Tanzir Latif