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blistered paint in bathroom - Picture of Casa Marina Key West, A Waldorf Astoria Resort

Photo: blistered paint in bathroom

From Review : Not up to the Waldorf Astoria quality of Casa Marina Key West, A Waldorf Astoria Resort
blistered paint in bathroom
Run down.  NOT good for the Waldorf brand
Run down.  NOT good for the Waldorf brand
I didn’t expect my “ants” to show up
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Dan R wrote a review Jul 2020
Ocala, Florida206 contributions57 helpful votes
We took a mini vacation for three nights at the Casa Marina in Key West. We have stayed at other Waldorf Astoria's in the past. This one is the low point of their chain. When we arrived, there was no bellman. There was a long slow moving line at the front desk to check in.
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Date of stay: July 2020
Response from Taj Bhandal, General Manager at Casa Marina Key West, A Waldorf Astoria Resort
Responded 22 Jul 2020
Dear DanR13, Thank you for bringing the details of your stay to my attention. While we've been working hard to provide the same level of service to our guests that they should expect and deserve, I'm sorry to see that we were successful this time. Your feedback is highly important to me and I will be sure to follow up on the incidents you describe here. If you plan on visiting Key West again in the future, we hope to have the chance to improve on this experience for you. Sincerely, Taj Bhandal Complex Director of Front Office
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