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got a toy - Picture of Hawthorne Hotel, Salem

Photo: got a toy

From Review : Close to all "must-see" and pet friendly!!! of Hawthorne Hotel
got a toy
"Old Class"
The bathroom
Beware... HAUNTED!
Hall
Bathroom
KrysiaK wrote a review Sept 2012
Brandon, Florida1,622 contribution191 helpful votes
4.0 of 5 bubbles
Our stay at the Hawthorne was very good. The staff was very nice and friendly, helpful in providing information. We stay for 1 night and it was so nice that our dog was really welcomed. At a time when we did check in our dog got a toy which he really like it. The hotel was very
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Date of stay: September 2012
Response from HawthorneHotelGM, General Manager at Hawthorne Hotel
Responded 9 Sept 2012
Dear KrysiaK Thank you so much for the high marks and the kind compliments in your review. While it appears overall you did enjoy your stay, it does seem as though there were a few issues that you would have wished would have been different.. I thought it would be appropriate to let you know a few things in response to the issues you raise. 1. We have considered coffee makers in our guest rooms, but they simply won’t fit in every room, and we don’t feel like it would be fair to have them in some of the rooms but not all of the rooms. That is the main reason we offer complimentary coffee to our hotel guests 24-hours each day. During the high-demand hours of 5 am to 11 am there is a coffee station in the lobby, and once the Tavern opens, our guests can obtain a complimentary to-go cup of coffee or tea simply by presenting their room key to the server or bartender on duty. Even overnight you can obtain a cup by visiting the front desk. One of the advantages of coffee and tea service done this way is the availability of real cream or milk for ones coffee, or milk or lemon for ones tea, as well as a broader selection of tea than any in-room coffee pot can provide. Also, we have read some pretty “not-so-nice” things about the way guests use their in-room coffee makers, things we would have never imagined, and now I personally am much happier with a restaurant-provided cup. Regarding the doors and the hallways, they are still under re-construction after the major flood that we had in the hotel this February. Demand for the rooms has been very high, and we do need to shut the hotel wings down one at a time to do the wall repair work that will be done. We are working on the doors right now, and those should be completed soon. The one other issue that you mentioned was the Wi-Fi and since we have a brand-new system I am concerned to hear more from you about what may have been happening. We do know that we have to provide better instructions to our guests so they are using the closest router, and we are working getting those professionally prepared. If you would like to fill me in on more detailed information, you can call me at 978-744-4080. Thank you again for all the nice things you had to stay about your visit with your “fur friend” and we do look forward to welcoming you all back again soon. Warm regards, Juli Lederhaus General Manager
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