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Beach - Picture of Occidental Lanzarote Mar

Photo: Beach

From Review : Family holiday of Occidental Lanzarote Mar
Family holiday
Pool bar
Teguise market
Comida
Une semaine magnifique
August 2017
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BirminghamPaul wrote a review Jun 2017
Cannock, United Kingdom126 contributions43 helpful votes
+5
Visited whit week for 7 days. Had 2 superior rooms which were spacious with 2 great comfy beds. Rooms pretty basic and a bit dated but clean. Had a pool/sea view but palm trees blotted out most of the view in rooms 4208 and 4209. Arrived at midday only to be told our rooms
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Date of stay: June 2017
Response from Barcelo_Lanzarote, Director General at Occidental Lanzarote Mar
Responded 10 Jun 2017
Dear Paul, We greatly appreciate the time you spent to review your recent experience in our hotel; at Occidental we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. We understand reading your review that apparently you were not properly informed about your All Inclusive type of meal plan upon reservation and would like to take the opportunity to point out that, as reported on our website, the All Inclusive is related to drinks, meals, snacks and the entertainment program; the room safes, the parking and the Spa are reported to be available against an extra charge, as well as the drinks in the adults pool bar. In reference to the restaurant meals, at peak times, it could be a small queue in order to place any new guests in a clean table, already ready to have dinner. Thank you for the wonderful description of the room we accommodated you in during your stay, it is our goal to provide our guests with spotless, attractive and spacious rooms and we are really. Moreover, we thank you for your kind words towards our staff, we are glad to hear that they all contributed to your wellbeing whilst staying among us, from the housekeeping team, doing their utmost to guarantee spotless accommodations and installations at all times, our entertainment team with their enthusiasm and energy, inviting our guests to take part into the lively sports and leisure activities throughout the day and our Mini Club team, with their kindness and professionalism taking care of our little guests and ensuring that they have a nice time and bring back home good memories of their holidays among us. Thank you once again for making us your choice hotel and for your constructive critics; we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Sincerely, The Management.
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