Three called in for lunch. The main areas and deck was really crowded and the restaurant area had a few tables filled but was not crowded at all. Our waiter was attentive and accurately described the serving sizes and made recommendations. I had the seafood...More
Hi Runaway Su Best policy runaway from Yorkeys Knob Boat Club. First rule of business look after your customer. Management there just don't care!!! After a disastrous meal with guests I wrote to the Commodore & the... More
Hi Runaway Su Best policy runaway from Yorkeys Knob Boat Club. First rule of business look after your customer. Management there just don't care!!! After a disastrous meal with guests I wrote to the Commodore & the restaurant manager. Not a response from either. Not even a phone call? I assume the place is run by the chef who just doesn't care either. Front of house staff try so hard but without support. Meals used to be OK, not gourmet but good pub grub. I live in Trinity Beach and have patronised Yorkeys on & off for the last 6 years. When I made comment to other locals after our visit, they just made a face and said they had stopped going there. Just leaves the tourists who probably get varied experiences but have no need to return. Fortunately for the club, these customers seem to be enough. Drawn by the lovely location there seems to be a ready supply of this type of customer. Be assured the locals are going elsewhere. The Smithfield Tavern serves a reasonably priced meal of good consistent quality. To reiterate our experience. We ordered at 8 pm meals which finally arrived after 10 pm. My wife wanted to leave but who is still serving food at that hour in Cairns?? So we waited. The steaks were fine. The whiting was dry, over cooked, just inedible. The garlic prawns, some still with bits of shell attached, were barely passable if you ate carefully. After asking for the duty manager we got members prices on the drinks & we refused to pay for the fish, which was practically untouched. Not much compensation for the poor service, awful meals and a long wait!! We will NEVER return to the Yorkeys Knob Boat Club.