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RATINGS
Food
Service
Value
Atmosphere

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PRICE RANGE
US$20 - US$120
CUISINES
Caribbean, Seafood, Mediterranean, International
Special Diets
Vegetarian Friendly, Vegan Options, Gluten Free Options
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meals, features, about
Reviews (275)
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130
35
5
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LanguageEnglish
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Traveller rating
130
35
5
2
3
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All reviews pasta sushi lobster pineapple cap cana david mendoza amazing location dominican republic properties waves dr resort concierge
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Reviewed 20 December 2020 via mobile

There's a reason this area is deserted, restaurants are empty, and shops shuttered. It isn't COVID or even service in the entertainment industry there which is fine. I have been considering purchasing in the Cap Cana area and own two properties in Punta Cana. I...brought friends to see the sites and the backward processes, terrible terrible customer service experience set me against it. The ignorance of the security guards was the first barrier. Actually speaking with the guard station "Concierge" was unforgettable. She was rude, condescending, and had absolutely no idea of how customer service should be conducted. I needed to make a restaurant reservation she informed me. She needed to "register" every individual entering the grounds and copy their ID. When I called to actually make the reservation at la Palapa (she would not call) it's a main line - hotel reservation or restaurant? Restaurant. "I'll transfer you to restaurant reservations." That receptionist transfers me to the actual restaurant of la Palapa. You need a Dominican phone number and WhatsApp to receive the pass. It never came. I call back. Three transfers and the restaurant now isn't picking up. 30 minutes later, I'm fuming. I explain to the Concierge here that I had actually been considering purchasing here but not after this horrible experience and that I would never put my guests through this experience and I will be buying my house in Punta Cana instead. "Do whatever you want." She Gloated. Yes, Gloated. It was a disgusting experience and sets the tone for the empty streets, abandoned shops, and empty restaurants.More

Date of visit: December 2020
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Reviewed 14 February 2020

We went to this restaurant quite a lot during our 5 days stay. It has a good and varied menu so there is enough to choose something different each time. I had sushi and similar for lunch with a nice local beer. We had grilled...lobster for dinner, with a shrimp cocktail as a starter. Good pasta dishes. Everything we had we enjoyed. Adding to the enjoyment is sitting by the water as the waves go past breaking on the nearby sand. The service was extremely good and friendly. There is one fairly significant negative here though. Whilst we very much enjoyed sitting in the area right by the sea, it looks very much like an addition to the restaurant. The main part is really very nicely decorated with very nice tables and chairs. The very modern section, white, much cheaper chairs and tables by the water does not have the class of the main part. This is a great shame and it would be great if they replicated the whole area in the same way as the main part. That said, would still very much recommend this place for both lunch and dinner.More

Date of visit: January 2020
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Reviewed 12 February 2020

Great place for fresh fish and the pasta (what a surprise!) was outstanding! Plus, there is a resident sea turtle who came by to savor some of our fish scraps the 2 nights we ate there! FUN

Date of visit: January 2020
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Reviewed 3 February 2020 via mobile

Loved this place. Food was excellent. Amazing location and service. Views are unbelievable! Would come back anytime

Date of visit: February 2020
Helpful?2  
Reviewed 11 January 2020

First, we were surprised that the environment did not match its hype. We felt the tables on the terrace nearest the sea were a bit spare and not at all romantic. We ended up going back up a flight of stairs to a table in...the room which houses the bar. All set for a great evening, our family of five was greeted by an enthusiastic hostess who welcomed us warmly. We were promptly asked by beverage orders. After that, things slowed down dramatically. Our cocktails took almost thirty minutes to arrive and ordering the meal seemed forever. We thought the food was good, rather than great and we always had to flag someone down to order another beverage or fill a wine glass. Service seemed quite pleased with itself, but its warmth could not make for our wait times and frequent disappearances. Though we did not complain and it was nice that they gave us a complimentary bottle to have with our desserts. Most of the dishes just missed. My pasta and mixed seafood was flavorful and the shrimp in it were absolutely fresh, but the dish arrived almost room temperature. Lobster was just a bit overdone and a bit dry and stringy (as opposed to the lobster at Blue which was succulent). Good potential here!More

Date of visit: December 2019
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Reviewed 9 November 2019 via mobile

Corner table with a privileged view of palm trees and the blue waters of the Dominican Republic. Seafood paella was well worth the short wait. Service was seamless with a genuine smile and great attitude. Strawberry, pineapple and mango sorbet was the perfect choice for...dessert.More

Date of visit: November 2019
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Reviewed 24 October 2019 via mobile

A beautiful place to enjoy and relax...the food, the service, the view and the staff ! thanks a lot to every one. I wish i can go back!, God bless you all !! David Mendoza

Date of visit: May 2019
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Reviewed 11 August 2019

Eden Roc Resort is a beautiful place and the staff are friendly, but restaurant La Palapa was very disappointing and way over priced for the quality of food and drinks. Our food and drinks were terrible! For our appetizer we had the grilled sanchez prawns...which looked like small shrimp and only 3 of them. For our dinner we had the Sea Bass and King Crab Linguine. The Sea Bass was okay but bland and seemed to be overcooked. The King Crab Linguine should be called Tomato Linguine because it was hard to find the King Crab - very disappointed! Our drinks were not good and expensive. My wife is from the DR and I've been traveling here for the past three years and live here during the summer. We can honestly say this is the most disappointed we have been with a restaurants food and drink in the DR. Also, the restaurant decor needs to be updated.More

Date of visit: August 2019
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Reviewed 3 July 2019 via mobile

Wonderful place! Great food, great drinks, and the waiters are super nice and will do anything to make you feel extra special, especially David! We’ll be back soon for sure and I can’t imagine La Palapa or Blue at Eden Roc without David!

Date of visit: July 2019
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Reviewed 26 June 2019

Food was good! Wait staff excellent, friendly, efficient! They forgot my dessert and comp'd it when i ask them to remove from my check! The waves on crashing was just so peaceful and relaxing.

Date of visit: June 2019
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Questions & Answers
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Vicbbbb
11 November 2015|
Answer
Response from sergi0mazzaglia | Property representative |
Dear Vicbbbb, Greetings from la Palapa by Eden Roc. The restaurant is open for lunch and dinner to everybody and we do accept all credit cards. You can also reserve by this way. I remain at your disposal for any additional... More
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Tobi M
1 February 2015|
Answer
Response from sergi0mazzaglia | Property representative |
Dear Mr. Tobi, I am very sorry but tripadvisor does not allow to include HTML or website links in the answers. Please google "Eden Roc Cap Cana" and go to our web page. There you can find the reservation email adress and... More
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