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Hacienda Xcanatun - Casa de Piedra

Calle 20 S/N por 19 y 19A, Comisaria Xcanatun, Merida 97302, Mexico
+52 999 930 2140
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Overview
  • Excellent62%
  • Very good22%
  • Average8%
  • Poor4%
  • Terrible4%
Travellers talk about
“brunch” (4 reviews)
“magret” (3 reviews)
“duck” (8 reviews)
Open Now
All hours
CUISINES
Mexican, International, Vegetarian Friendly
PRICE
$$$$
RATINGS
Service
Food
Value
Atmosphere
LOCATION
Calle 20 S/N por 19 y 19A, Comisaria Xcanatun, Merida 97302, Mexico
All Details
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Reviews (258)
Traveller rating
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1 - 10 of 136 reviews

Reviewed 2 weeks ago via mobile

I wrote my first review in 2015. I thought it wAs time for another. I could just “ditto” everything I said the first time, or was it 2nd, time around. We made reservations for a Wednesday night. Granted....it was a slow evening so we had...More

Thank N8PWC
DTina, Owner at Hacienda Xcanatun - Casa de Piedra, responded to this reviewResponded 1 week ago

Thank you for taking the time to write this lovely review. We strive to please, and hope to see you back again soon! Have a great Thanksgiving.

Reviewed 1 October 2017

The food is always well prepared and the service exceptional. My shock came when I went to the front desk to make another purchase and was told it would cost 90 pesos to use my AMEX card purchase something. I was totally shocked. My purchase...More

Thank Priscilla W
DTina, Owner at Hacienda Xcanatun - Casa de Piedra, responded to this reviewResponded 3 October 2017

Hello, Priscilla. The tickets to the concert you wanted to buy cost $200 if paid in cash, and $290 if paid via CC. This is clearly stated on the programs we send out to our mailing list, which I believe you are not on. (We...More

Reviewed 25 August 2017

This restaurant is truly exquisite and perfect for a romantic evening. The soaring ceilings and the decor along with the excellent choices on the menu make this a true doing experience. The service is excellent, and the food perfect.

Thank ShanghaiDenny2013
Reviewed 3 May 2017 via mobile

I went there a bit scare for the area , does not look that safe, but then I learn that Merida is really a safe place. This restaurant is a place to see , food was great but the place is amazing. If you go...More

Thank Ricardo R
Reviewed 3 April 2017 via mobile

Based on our experience, I don't know why this restaurant isn't ranked higher. We stopped here for a late lunch after spending the day in Merida. First off, the Hacienda is beautiful. They seated us in the outdoor patio, which was so pretty and even...More

Thank keithtdesigns
Reviewed 4 March 2017

I love this restaurant, we have dined there many times. The last time we visited, February 28th 2017, was a big disappointment and I hope not a sign of things to come. We were a party of 10 and the poor service started when our...More

Thank Jakobri
Reviewed 4 March 2017

My host, a fluent Spanish speaker, has eaten here on several occasions and chooses the patio, which was/is a marvelous setting. We enjoyed a fine breakfast with very good service and friendly wait staff. Speaking the language is always a plus! He has ordered the...More

Thank Judith B
Reviewed 1 March 2017

We booked 10 people for dinner to celebrate a birthday. Nothing went right. We have eaten here many times over the last few years, but this evening was horrible in such a fine hotel and restaurant. It is disappointing to see the food and service...More

Thank tmvr
Reviewed 26 February 2017 via mobile

Magical location, but questionable service and food. Magret de pato (duck)with sour orange was quite sweet. Waiter was not very attentive and we had to ask another waiter for the dessert menu and coffee. Only then did the original waiter reappear. Never once were we...More

Thank RegD1945
Reviewed 21 February 2017 via mobile

Ate here with friends on our way back from Merida. Food was good.....excellent presentation. I never had eggs benedict served on a bagel before. Capacino was good.

1  Thank scooter007
DTina, Propietario at Hacienda Xcanatun - Casa de Piedra, responded to this reviewResponded 23 February 2017

Thank you for your review. The bagel part surprises us, since we make our own English muffins for the eggs Benedict...will look into it.

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Questions & Answers
can44Barrie
28 February 2017|
AnswerShow all 2 answers
Response from RegD1945 | Reviewed this property |
3 menus...breakfast, lunch and dinner. breakfast had traditional American, great eggs Benedict, pancakes, pretty standard, Yucatecan eggs Motulenos, etc. we did not have lunch. dinner was an extensive 6 page menu with a... More
3
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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Average prices
US$25 - US$50
Meals
Dinner, Drinks, Breakfast, Lunch
Restaurant features
Reservations, Outdoor Seating, Seating, Waitstaff, Parking Available, Validated Parking, Serves Alcohol, Private Dining, Wheelchair Accessible, Full Bar
Dining Style
Casual Dining
Good for
Groups, Special Occasion Dining, Business meetings, View, Romantic
Open Hours
Sunday
8:00 AM - 9:00 PM
Monday
8:00 AM - 11:00 PM
Tuesday
8:00 AM - 11:00 PM
Wednesday
8:00 AM - 11:00 PM
Thursday
8:00 AM - 12:00 AM
Friday
8:00 AM - 12:00 AM
Saturday
8:00 AM - 12:00 AM
Location and Contact Information
  • Address: Calle 20 S/N por 19 y 19A, Comisaria Xcanatun, Merida 97302, Mexico
  • Location: Mexico  >  Yucatan Peninsula  >  Yucatan  >  Merida
  • Phone Number: +52 999 930 2140
  • E-mail
Description
Fine dining establishment located in the Hacienda Xcanatun hotel. Winner of the American Academy of Hospitality Sciences Star Diamond award for the last 14 years.
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