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Hard Rock Hotel Riviera Maya, El Toro

Carretera Cancun-Chetumal Km. 72, Puerto Aventuras 77710, Mexico
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  • Excellent70%
  • Very good18%
  • Average7%
  • Poor2%
  • Terrible3%
Travellers talk about
“steak” (22 reviews)
“tomato soup” (2 reviews)
“salmon” (3 reviews)
Restaurant Hours
Vegetarian Friendly, Gluten Free Options
Carretera Cancun-Chetumal Km. 72, Puerto Aventuras 77710, Mexico
All Details
Write a ReviewReviews (271)
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1 - 10 of 152 reviews

Reviewed yesterday

My steak was good and tender but a few in my group had tough steak that they couldn’t even chew. Appetizers were good. Service not great mostly because it was packed and even with reservations we had to wait almost 30 minutes.

Thank Beachy6
Reviewed 5 days ago

Try the short rib! its amazing! Its a great restaurant. Just wish we werent required to have reservations

Thank Michelle H
Reviewed 5 days ago

El Toro is definitely one of my favorite Hard Rock Hotel restaurants. The steaks are always well prepared and the service is exceptional.

Thank winston312
Reviewed 1 week ago

Great food, but we had a 7:30 reservation and did not get seated until 8. Ordered our food and the main dish came out before the appetizers, at 8:55. Ridiculously long wait times. Missed the shows that were offered by the hotel every night from...More

1  Thank legendary271
Reviewed 4 weeks ago via mobile

Mr. Andres,he works at the front desk in Riviera Maya Hard Rock Heaven. The person is very unfriendly he is not trying to accommodate the customer. Also are telling us that the hotel is fully booked and reality the hotel it is only 70% full....More

1  Thank snbrun
Reviewed 9 May 2018

The steak was very thin and mostly cold. It was overdone and very dry. They forgot to bring half of my friends order. I also came here for the breakfast buffet and that food was ice cold in most cases, and i was there at...More

1  Thank mauidave65
Reviewed 22 April 2018 via mobile

I loved this place, ate there twice and the second time they prepared some lobster for us. Excellent service, if you ordered steak, they made sure that you had a taste before they actually served it to you, they try their best to make it...More

Thank Dale V
Reviewed 16 April 2018

Special acknowledgement Customer care Mara Jaramillo Assistant Operations Manager Guillermo Perez Anahi Garcia Sam Salazar Giancarlo Guzman great service Can do attitude Angel Fernandez Exceptional Bryan Reynosa, Lisandro Balam, Maria Hermosillo

Thank bboppin68
Reviewed 16 April 2018

we go to this resort to enjoy the spa, breakfast at 7, Hydrotherapy at 8, massage at 9 and then the pool. Toro was open at 7 but never really ready, had to ask the same things every morning and we were told "we just...More

Thank Kathy C
Reviewed 1 April 2018

Lots of things to choose from. Buffet style by the pool. always open to serve you just about anything you want.

Thank the4delz
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Ask a question
Questions & Answers
27 December 2017|
AnswerShow all 7 answers
Response from Debbie J | Reviewed this property |
Children are welcome at all the restaurants on the Hacienda side. They are only allowed in the Toro restaurant on the Heaven side.
18 December 2017|
AnswerShow all 5 answers
Response from jjice103 | Reviewed this property |
As far as I know, only members or guests staying at another Hard Rock or Palace Resorts members grandfathered into the Hard Rock would be allowed with their current wrist bands showing they are staying at the aforementioned... More
2 August 2017|
Response from MichiganFrqtravler | Reviewed this property |
Yes. You cannot get on the property without being a registered hotel guest.
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Restaurant Details

Rating summary
  • Food
  • Value
Breakfast, Lunch, Dinner, Brunch
Restaurant features
Reservations, Outdoor Seating, Seating, Waitstaff, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Free Wifi
Good for
Groups, Special Occasion Dining, Romantic, Bar Scene, Child-friendly, Business meetings, View, Kids
Location and Contact Information
  • Address: Carretera Cancun-Chetumal Km. 72, Puerto Aventuras 77710, Mexico
  • Location: Mexico  >  Yucatan Peninsula  >  Quintana Roo  >  Riviera Maya  >  Puerto Aventuras
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