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Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Details

CUISINES
Canadian
Meals
Lunch, Dinner
FEATURES
Takeout, Seating, Wheelchair Accessible, Delivery, Serves Alcohol, Table Service
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features, about
Reviews (68)
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67 results
Traveller rating
16
24
11
9
7
Traveller type
Time of year
LanguageEnglish
Traveller rating
16
24
11
9
7
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Reviewed 20 September 2021

Went in, ordered and waited in car for order. Got home and the chicken fingers which have been decent in the past were 3 small strips with pieced together something that might have been chicken. Called to speak with them and was offered a discount...on an appetizer. Apparently they we’re out of chicken fingers and substituted this…oh, and there weren’t any fries…More

Date of visit: September 2021
Helpful?
Reviewed 18 November 2019

We were there last night and were disappointed that their fries have changed. They seemed to be just your frozen variety. Very disappointing. Other than that it was good.

Date of visit: November 2019
Helpful?1  
Recipe l, Manager at Swiss Chalet, responded to this reviewResponded 21 November 2019

Hi there, our fries haven't changed. Can you please complete our online form at reviews.swisschaletfeedback.com Your reference number is 11191118-S458

Reviewed 27 August 2019

Meal was great. Everything was to my satisfaction. The whole environment was relaxing and memorable.

Date of visit: July 2019
Helpful?
Recipe l, Manager at Swiss Chalet, responded to this reviewResponded 27 August 2019

We are very happy to hear that you had a great experience. We look forward to serving you again soon!

Reviewed 14 August 2019

I live close by so often stop here for both takeout and dine in. Food is usually consistent (although got dry chicken one night it was really quiet). Friendly staff, clean place and very quick. The one problem I have with this place is the...clothing choices of the servers. Most of the women wear old, tattered yoga pants and one woman was wearing these old baggy shorts. Come on management, staff in a McDonalds are more professional looking than here and it makes the place seem dumpy.More

Date of visit: August 2019
Helpful?
Recipe l, Manager at Swiss Chalet, responded to this reviewResponded 15 August 2019

Thank you for your honest feedback. We understand your concerns and would like to have the dress codes re-evaluated. Could you please fill out a short form at reviews.swisschaletfeedback.com, using the reference number 11190813-SD? Thank you!

Reviewed 19 November 2018

Have been going to this Swiss Chalet for many years and have always has a good meal with pleasant staff and reasonably priced meals. Is a big hit with the older population. Recent menu additions has kept it a very popular place to eat.

Date of visit: September 2018
Helpful?1  
Reviewed 4 November 2018

The beauty of chain restaurants is that you know what you're getting, and if you love chicken and ribs, Swiss Chalet is always a good, affordable choice which won't break the bank. This location has great service to boot, and friendly staff.

Date of visit: November 2018
Helpful?1  
Reviewed 14 August 2018

My family loves Swiss Chalet, despite some of my other reviews that talk about the importance of family-owned, independent establishments. I can't help it, I love their chicken and fries and this location did everything very well, with great, fast service to boot.

Date of visit: August 2018
Helpful?
Reviewed 22 July 2018

First time visiting the Swiss Chalet in Waterloo and it was definitely a good choice for lunch. The restaurant is tastefully decorated and has large dining room so you don't feel crowded. Plus the hostess was lovely and helpful. For lunch I enjoyed a chicken...spinach salad - it was very good! The chicken was juicy and flavorful. The salad and dressing was lovely. A tasty and enjoyable experience!More

Date of visit: July 2018
Helpful?
Reviewed 30 April 2018

Swiss Chalet ,Waterloo definitely knows how to cook chicken.They are sending out great deals and we like to take advantage of that.Their brownie dessert is amazing too.

Date of visit: April 2018
Helpful?1  
Reviewed 20 March 2018 via mobile

Always loved Swiss chalet.. was meeting my niece and nephew for lunch on friday past was very dissapointed my boyfriend ordered the beef poutine was not worth 13.49 I ordered the double leg dinner fries were good the chicken was so tiny It has changed...over the years chicken was really greasy our server was very pushy. Not at all impressed with the servingsMore

Date of visit: March 2018
Helpful?
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Questions & Answers
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Ambassador15564
15 December 2019|
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open on christmas day what times
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Frequently Asked Questions about Swiss Chalet

Yes, Swiss Chalet offers takeaway services.

Yes, Swiss Chalet offers delivery services.

Swiss Chalet is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4
  • Service: 4
  • Value: 4
  • Atmosphere: 4