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East Side Mario's

$$ - $$$
Italian, Canadian, Pizza
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135 Gateway Park Dr, Kitchener, Ontario N2P 2J9, Canada
+1 519-653-3207
Website
Today
11:00 - 22:00
Closed now
All hours
Hours:
Sun - Thu 11:00 - 22:00
Fri - Sat 11:00 - 23:00
More Info
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80 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
Showing 79: English reviews
1 review
5 of 5 bubbles Reviewed 26 October 2016 via mobile

We have eaten there many times since new management has taken over in April it's always been excellent

Helpful?
Thank Joanne K
Kitchener
Level Contributor
77 reviews
51 restaurant reviews
common_n_restaurant_reviews_1bd8 55 helpful votes
2 of 5 bubbles Reviewed 17 October 2016

I dined at East Side Marios on Friday of last week around 6--ish. The restaurant wasn't even half full at that time which seemed surprising to me for a Friday evening. The waitress was the slowest server ever. She was pleasant enough but seemed very disorganized. I had the fettuccine alfredo for dinner. It lacked taste & was also barely... More 

Helpful?
Thank happercamper
Kitchener, Canada
Level Contributor
9 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 9 October 2016

I was alone so I decided to sit in the bar area- which was not so busy. I ordered basic spaghetti & meatballs & a draft beer. The bread was freshly baked & hot- It was good & I appreciated it. My waitress was very kind & pleasant. The spaghetti was ok- nothing special. I watched my waitress nearly running... More 

Helpful?
Thank _paparollo
Kitchener, Canada
Level Contributor
5 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 2 October 2016

3 hour ordeal with indifferent management. Food errors (glad I am not allergic to shrimp), pools of olive oil leaving fish dripping, bill errors. It has been a reoccurring story over multiple ownerships and each time we question why we go back. Not again. Too many other good options in the area.

Helpful?
1 Thank OnMedic
Kitchener, Ontario
Level Contributor
20 reviews
13 restaurant reviews
common_n_restaurant_reviews_1bd8 29 helpful votes
2 of 5 bubbles Reviewed 18 August 2016

I went to pick up a telephone take out order, when I arrived my order was on the bar counter. The bar tender ignored, although, the bar was empty. Five minus later she said someone will be here to help me. Ten minutes later a person comes out from the back to help me pay for my order. I waited... More 

Helpful?
2 Thank GigiaB
Kitchener, Canada
Level Contributor
8 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 6 August 2016 via mobile

For the second visit in a row we experienced long wait times while tables were vacated and uncleared, delayed service for food and unreasonable wait after dinner for plates to be cleared and bill to be printed. Our whole experience at ESM took exactly 2 hours, for two people. We spent 15 minutes of that time eating, and at least... More 

Helpful?
1 Thank nancysM9858XM
Cambridge, Canada
1 review
4 of 5 bubbles Reviewed 25 July 2016 via mobile

Me and a few friends decided to go in for some drinks and apps before our movie. Was a tad skeptical due to the bad experiences in the past but figured it was just going to be a quick visit so we went. I was very pleased with the staff and food. Food was fabulous. Drinks were great and service... More 

Helpful?
Thank Sandra1270
Level Contributor
3 reviews
3 restaurant reviews
5 of 5 bubbles Reviewed 25 July 2016 via mobile

We decided to take the kids to a movie and dinner. We hadn't been to this location for quite some time due to a bad experience in the past. However, the kids love East Sides, so we decided to try it again. I have to say, we were extremely pleased with everything this time around. We were told there were... More 

Helpful?
Thank BrianHamm73
2 reviews
5 of 5 bubbles Reviewed 25 July 2016 via mobile

Came in tonight for dinner ended up having the half priced appetisers and pizza/wing deal on the patio. It was really busy and as a former server myself I could tell our waitress was smoked but our food came out awesome and fast and she never stopped smiling every time she checked in. Love that this location is right next... More 

Helpful?
Thank Christine R
1 review
5 of 5 bubbles Reviewed 24 July 2016

The hostesses, were very pleasant when welcoming my significant other into the restaurant. The establishment was very well maintained. I had visited the restaurant on a previous occasion with my mother and the place looks 100x cleaner then my previous experience. The server had very quickly come to the table with the legendary garlic loaf and I was in heaven.... More 

Helpful?
Thank Amber T

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Restaurant Details

Rating summary
  • Food
    3 of 5 bubbles
    Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
    Atmosphere
    3 of 5 bubbles
Cuisine
Italian, Canadian, Pizza
Meals
Lunch, Dinner, After-hours
Restaurant features
Takeout, Seating, Waitstaff, Television, Wheelchair Accessible, Serves Alcohol, Full Bar, Delivery, Reservations, Outdoor Seating
Good for
Child-friendly, Kids, Groups
Open Hours
Sunday
11:00 - 22:00
Monday
11:00 - 22:00
Tuesday
11:00 - 22:00
Wednesday
11:00 - 22:00
Thursday
11:00 - 22:00
Friday
11:00 - 23:00
Saturday
11:00 - 23:00
Location and Contact Information
  • Address: 135 Gateway Park Dr, Kitchener, Ontario N2P 2J9, Canada
  • Location: Canada  >  Ontario  >  Region of Waterloo  >  Kitchener
  • Phone Number: +1 519-653-3207
Description
Hey Budda Boom Budda Bing! We are the Home of All-You-Can-Eat soup or salad and garlic home loaf and offer delicious Italian meals at great value. At East Side Mario’s your family is our family and we are committed to deliver Amore in everything we do!

Questions & Answers

Questions? Get answers from East Side Mario's staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?