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Carluccio's - Walton-On-Thames

The Heart, Walton-On-Thames, England
+44 1932 246396
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Overview
  • Excellent30%
  • Very good42%
  • Average15%
  • Poor8%
  • Terrible5%
Travellers talk about
“giardiniera” (4 reviews)
“calamari” (11 reviews)
“spaghetti” (5 reviews)
Closed Now
All hours
CUISINES
Italian, Vegetarian Friendly, Gluten Free Options
PRICE
$$ - $$$
RATINGS
Service
Food
Value
Atmosphere
LOCATION
The Heart, Walton-On-Thames, England
All Details
Write a ReviewReviews (234)
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1 - 10 of 234 reviews

Reviewed 2 days ago via mobile

Great service, fresh food and reasonably priced. Only downside is, as with all chain restaurants, the lack of consistency, meaning the food and service, depend on the personnel present that day.

Thank Kaparidis
Reviewed 1 week ago via mobile

Still our favourite! Food is uncomplicated Italian, but stunning! Love the Chardonnay, but all the wine is wonderful. Try one of the Planeta wines if you want to spoil yourself. Try the seafood linguine or Lamb, just delicious. One of the best Italian delicatessen outside...More

Thank Amadea N
James H, General Manager at Carluccio's - Walton-On-Thames, responded to this reviewResponded 1 week ago

Hi Amadea, I have to start by saying WOW! It really is such a pleasure to read your review on us here at Walton. It really makes all of the teams hard work so worthwhile when we read kind words such as yours. Myself and...More

Reviewed 2 weeks ago via mobile

We chose this restaurant as my son loves it and we were out for the day. The service was very prompt and my son wanted just pesto with pasta which they happily made for him. I had a salad which was delicious. They also have...More

Thank Mark B
James H, General Manager at Carluccio's - Walton-On-Thames, responded to this reviewResponded 1 week ago

Hi Mark, What a great review to read. We pride ourselves on being child friendly so its most pleasing to hear that your son chooses us, aswell as yourself! We really try to make our restaurant feel like a home from home and look forward...More

Reviewed 2 weeks ago via mobile

Big size restaurant, they always seem to have somewhere to sit, they are accommodating about me coming in one lunch time with my friend and my son in his buggy. Nice food prepared quickly (would highly recommend the breakfasts!) and the staff are always excellent.More

Thank LizzieTR
James H, General Manager at Carluccio's - Walton-On-Thames, responded to this reviewResponded 1 week ago

Hi Lizzie, Me and all the team are most grateful for your kind words. As you have obviously noticed everyone works extremely hard to please our guests and for you to recognise this and leave your feedback is most pleasing. You and your son will...More

Reviewed 4 weeks ago

Three of us, we were seated in front. particularly enjoyed my liver pate, the rest was wonderful as-well. good location, we had some shopping to do so was very happy! Good experience and will certainly visit again.More

Thank vicky w
James H, General Manager at Carluccio's - Walton-On-Thames, responded to this reviewResponded 2 weeks ago

Hi Vicky, Thankyou so much for your kind words. The chicken liver pate has always been a firm favourite with our guests and I am sure will continue to be. Its always great to see a 5 star review and its most pleasing to hear...More

Reviewed 4 weeks ago

Food good quality and consistent with Carluccio standards. Venue a little on the small side / they have over placed tables which makes it near impossible to cross from one side to the other when busy. Service also grinds to a near halt when busy,...More

Thank Simon B
James H, General Manager at Carluccio's - Walton-On-Thames, responded to this reviewResponded 2 weeks ago

Hi Simon, Consistency is vital to our business and to hear that the food quality was as you would expect is always nice to hear. We do get very busy at points as you mention but always aim to still deliver the same level of...More

Reviewed 16 December 2017

We just went last week with a group of 3 and were very satisfied, we had a good time and the food was very good. thank you team carluccio'sMore

Thank James C
James H, General Manager at Carluccio's - Walton-On-Thames, responded to this reviewResponded 2 weeks ago

Hi James, A big thankyou from all the team here at Carluccios. All the team work tirelessly to deliver great experiences for our guests so thankyou for taking your time to give us some feedback. Hopefully your next review of us will be a 5...More

Reviewed 11 December 2017

Visited this restaurant for a girls dinner - the waiter was really attentive and helpful, and the food was tasty and well presented. I had a salad which was really nice, and also helped my friend to finish her risotto which was a big portion...More

Thank Mr_MrsJones2013
James H, General Manager at Carluccio's - Walton-On-Thames, responded to this reviewResponded 2 weeks ago

Hi Mrs Jones, Thanks for taking time to give us feedback of your recent visit, its always great to see 5 star reviews. We pride ourselves on excellent service & great food, and it certainly seems we have achieved our expectations. We look forward to...More

Reviewed 10 December 2017 via mobile

I want to really like this place but the few times I’ve been here the food was below standard. Like way below standard. A lot of things on the menu weren’t available and the staff weren’t the most forgiving. It’s a chain restaurant so don’t...More

Thank Tom H
James H, General Manager at Carluccio's - Walton-On-Thames, responded to this reviewResponded 12 December 2017

Hi TomH, I am sorry to hear that on recent visits our food quality has not been up to standard. We aim that each and every dish is of the highest standard and my apologies that we have let you down. It is also a...More

Reviewed 3 December 2017 via mobile

We just went for a breakfast in Carluccios in Walton for the first time(frankly to say not again) We sat outside no one came to serve us even though there was a waitress serving the outside who saw us and ignored us a few times....More

Thank classy_sdd
James H, General Manager at Carluccio's - Walton-On-Thames, responded to this reviewResponded 11 December 2017

Hi classy_sdd, I am sorry to hear that you had a poor experience with us the other day, it would seem we let you down in several areas. Please rest assured I have discussed the issues you have raised with the team and I sincerely...More

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Questions & Answers
LondonDanni
11 May 2015|
AnswerShow all 2 answers
Response from John C | Reviewed this property |
Hi :) I'm assuming you're staying in a hotel in the Walton area (Carluccio's is a restaurant, not a hotel).....where are you travelling from?
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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Meals
Breakfast, Lunch, Dinner, Brunch, After-hours
Restaurant features
Takeout, Reservations, Outdoor Seating, Seating, Waitstaff, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Free Wifi
Good for
Child-friendly, Kids, Special Occasion Dining, Groups
Open Hours
Sunday
9:00 AM - 10:30 PM
Monday
9:00 AM - 11:00 PM
Tuesday
9:00 AM - 11:00 PM
Wednesday
9:00 AM - 11:00 PM
Thursday
9:00 AM - 11:00 PM
Friday
9:00 AM - 11:00 PM
Saturday
9:00 AM - 11:00 PM
Location and Contact Information
  • Address: The Heart, Walton-On-Thames, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  Surrey  >  Walton-On-Thames
  • Phone Number: +44 1932 246396
  • E-mail
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