Went for a beer tasting masterclass and it was absolutely brilliant. Learnt so much about the history of different beers and how they've adapted over time. Richard was brilliant and made it a very relaxing but educational experience!More
Went for a beer tasting masterclass and it was absolutely brilliant. Learnt so much about the history of different beers and how they've adapted over time. Richard was brilliant and made it a very relaxing but educational experience!More
Hi Jack This is so great of you to write this review about the beer masterclass. Rich and his apprentice Harris do immerse themselves in everything brewing! I shall pass this on to Richard and the wider team. We hope to see you again! Regards,...More
Came here for Friday Lunch and couldn't fault it. Served by Jack who was fantastic and after our meal he took us to the function room and explained it all brilliantly, as we are looking to find a venue for our daughters birthday.
Hi Kelly That's great news! I am really pleased you enjoyed your lunch and managed to look around our function space. I will update with Jack and ensure he knows he did a good job. Regards, Matt E - GM
We treated ourselves to Sunday roast dinner today and totally loved it. The food was incredibly tasty, freshly cooked and arrived to the table nice and hot and all at the same time. We totally recommend this Southbourne Brewhouse if you fancy a hearty good...meal. KatherineMore
Hi Katherine Wow that is so generous of you to say, thank you so very much. I shall pass this on to the team in the kitchen and the restaurant. We hope to see you all in again soon. Regards, Matt E GM
Had a 30th birthday party in the private function room. Matt, the manager, was excellent in his communication and helping to set up (he did all of the work). Jason, the barman, was great. Nothing was too much to ask and he assisted with everything...at the party. We had the sandwich buffet which was good quality. A lot of the guests commented on how good the venue looked and how it had a great vibe. Overall, the night was a real success and I would highly recommend The Brewhouse for private functions.More
Hi Ben This is such a lovely review to read, thank you for taking the time to write it. I will pass on the kind feedback to Jason as well. You and all your guests were delightful to look after, all with a great sense...More
The service was brilliant. Young dude named Jack served us with a smile. His fave drink is pink gin, he deserves one bought for him.
Hi Lydia I am so pleased you all had a nice time and thought the service provided by Jack was first class. He, and the rest of the team try enormously hard to do their very best. Come back soon!! Regards, Matt E - GM
young jack deserves the £5 from trip advisor, such a nice dude, young jack is the best best service i’ve had at the brew house xMore
Hi Esme, Thanks so much for this review of Jack and us all at Brewhouse. We are glad you enjoyed yourself this weekend and hope to see you in again soon. I shall let Jack know he continued to please our guests. Matt E -...More
We had such a great night, great drinks and we loved the guy who was doing the table service for the night. His name was Jack and he was a young guy! He was super friendly and should be praised for his great humour 😊
Hi Kia Thanks ever so much for coming in and we are glad that Jack did so well serving you all! We appreciate the 5 stars and look forward to seeing you again. Thanks, Matt E - GM
young Jack served us and he was so amazing, super friendly and should be front of house more often x such a legend so much loveMore
Hi Asha This is lovely to read, thank you! I assume you know we have an "older Jack" in the team as well given the title of the review?! We are pleased he did well so I shall pass this on to him. Thanks for...More
I arrived at the brewhouse to have a meeting with colleague. I ordered a soft drink and went to sit down to wait for my friend to arrive. Once we decided what we were having for lunch and the drink that he was having. I...went back to the bar to order my food and a drink. it seemed like the bartender was having a discussion with one of the managers and I patiently waited for a few minutes until eventually being served. Young man behind the bar took my order for a beer told me it was out of stock and offered me another in its place. I asked if I could order two fishfinger sandwiches to be told none of the daytime menu sandwiches were on offer. The chef was stood alongside him at the time, leaning on the bar and mumbled that the ingredients had now arrived and he hadn’t yet added them to the computer, which wouldn’t enable the staff member to sell them to me so I waited for a few minutes it seemed like a technical issue logging in the ingredients in order that they could then sell me a sandwich. I suggested that I’d go and sit back down. They poured the pint ordered the sandwich and put the payment through on the system I waited for another 15 minutes. Eventually I went back to the bar to find out what happened to the beer in the sandwiches to be told by the manager that the chap taking the order was now not working and had left without logging in the order. The pub was empty with probably four or five people in the entire place. The manager then took the order again and offered me the beer for free as an apology. The food arrived It was 80% greasy bread with a deep-fried piece of fish inside. Tasted like a greasy sandwich that had been fried off in an old chip fryer. The Wi-Fi took us 10 minutes to log on which was quite frustrating as this was seen to be advertised as a place you could do conduct a business lunch meeting in. I was tempted to not make a fuss about this, but considering the Wi-Fi asked for my email address and you have sent me an email. Consequently asking for my feedback. You can only blame yourself for this bad review to say when visiting Southbourne this pub will not be on my list of things to do for places to go.More
Richard, Thank you for bringing your experience to my attention. I'm Matt, the General Manager, I believe you may have spoken to my Assistant Manager on Monday lunch, who was working that shift as well. I'm sorry your expectations were no where near met, I...More
I go here most Fridays to read and have lunch. Lovely place to relax, eat and drink. The downside is they only have one person behind the bar a lot of the time - considering it is a Friday and it gets pretty busy at...the bar from lunchtime onwards - it lets the efficiency of the place down - the guy behind the bar on Fridays is helpful and polite and does his absolute best to get everyone seen to as quickly as possible but staffing levels seem to be minimal.More
Hi Roger Thanks for the feedback. We do try and rota the team to have a balance of decent service as well as affordability for the business and in the quieter months such as January, this means a smaller team need to often manage with...More
Popped into book a table........if 1st impressions are anything to go by...not brilliant!!.... Waited over 5 mins at booking area,staff around ,walked round other side of bar where 2 chaps were chatting over till. Asked if they could help...said would like to book a table....Asked to go back round otherside,I said nobody there,then he said I will be round but have things to do first m busy!!!...so am I !! Worked in this trade most of my life ....customer always come 1st??!! Don't quite think customer service top of his agenda...shame.More
Hi there, I'm Matt, the general manager and I was in a meeting at a table when you popped in and witnessed this episode. I am sorry my team were busy for a few minutes when you wanted to book your table. My supervisor and...More
Fantastic Xmas lunch for the second year in a row. Very friendly patient staff with nothing too much trouble. We had every option on the menu between the 25 of us and everyone complemented on how good the food was. Thank you BrewHouse & Kitchen...Southbourne xMore
Hi Julie What a lovely review to read, thank you! We were so pleased you decided to return and no doubt we could have you in again next year. I will let the team know they all did well! Happy new year. Matt.
My partner and I went for dinner on Christmas Day. Had a nice meal, the staff were efficient and friendly. Would have liked to have had a small gravy boat with hot gravy with dinner as dinner not quite hot enoughMore
Hi Jane Thanks for spending Christmas Day with us, we know you and everyone had such a nice afternoon. Apologies for disappointing over the temperature of the plate or gravy. I felt I was trying to be on hand enough to help with these things...More
Came in last night and queues at the bar were ridiculous. This is usual at this time of the year and always have extra patience with bar staff, however the staff were serving random people who walked straight in (assuming friends) and there were groups...of us who had been waiting 20+ minutes. There were also staff behind the bar not serving, just chatting to friends and staff/manager that was there on their night off (assuming this as one kept popping behind the bar and grabbing own drinks) A large group of us arrived and we just gave up in the end and went elsewhere, which was even busier but we got served in 5 mins as they were properly staffed/trained. This isn’t the first time this has happened in here hence the review. This is Usually a great pub for food, quizzes and atmosphere, the beer is great… but avoid on a Fri/sat night (unless you want a ridiculous wait) as the bar is never properly staffed.More
Hi Amy Thanks for your feedback and apologies for the extended wait at the bar. I was on shift all of the Friday and Saturday nights recently and can empathise that we have been pretty much at capacity for functions, drinkers and diners all month....More
We had the best evening- Saturday night, the food was amazing. All 3 of us enjoyed our meal! The service was impeccable. I can honestly say I’ve never had a bad experience at this venue! Guaranteed good night out! 👌👏More
Hi Lou This is amazing to read, thank you so very much! The team have really pulled it "out the bag" this Christmas and are working incredibly hard on all fronts. I am so pleased you had a nice time and look forward to your...More