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Ratings and reviews

Travellers' Choice2023
RATINGS
Food
Service
Value
Atmosphere

Details

CUISINES
Brew Pub, Bar, British, Pub
Special Diets
Vegetarian Friendly, Vegan Options, Gluten Free Options
Meals
Lunch, Dinner, Brunch, Drinks
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meals, features, about
Reviews (1,256)
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1,250 results
Traveller rating
867
157
83
67
76
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LanguageEnglish
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Traveller rating
867
157
83
67
76
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All reviews burger beer can chicken sunday roast fries brewery experience brewing process brew house different beers the pub great beer quiz night with some friends a great evening lovely meal malt tobias masterclass
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Reviewed 2 weeks ago

Went for a beer tasting masterclass and it was absolutely brilliant. Learnt so much about the history of different beers and how they've adapted over time. Richard was brilliant and made it a very relaxing but educational experience!More

Date of visit: February 2024
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Valentina DL, General Manager at Brewhouse & Kitchen - Southbourne, responded to this reviewResponded 1 week ago

Hi Jack This is so great of you to write this review about the beer masterclass. Rich and his apprentice Harris do immerse themselves in everything brewing! I shall pass this on to Richard and the wider team. We hope to see you again! Regards,...More

Reviewed 3 weeks ago

Came here for Friday Lunch and couldn't fault it. Served by Jack who was fantastic and after our meal he took us to the function room and explained it all brilliantly, as we are looking to find a venue for our daughters birthday.

Date of visit: February 2024
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Valentina DL, General Manager at Brewhouse & Kitchen - Southbourne, responded to this reviewResponded 1 week ago

Hi Kelly That's great news! I am really pleased you enjoyed your lunch and managed to look around our function space. I will update with Jack and ensure he knows he did a good job. Regards, Matt E - GM

Reviewed 11 February 2024

We treated ourselves to Sunday roast dinner today and totally loved it. The food was incredibly tasty, freshly cooked and arrived to the table nice and hot and all at the same time. We totally recommend this Southbourne Brewhouse if you fancy a hearty good...meal. KatherineMore

Date of visit: February 2024
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Valentina DL, General Manager at Brewhouse & Kitchen - Southbourne, responded to this reviewResponded 4 weeks ago

Hi Katherine Wow that is so generous of you to say, thank you so very much. I shall pass this on to the team in the kitchen and the restaurant. We hope to see you all in again soon. Regards, Matt E GM

Reviewed 5 February 2024

Had a 30th birthday party in the private function room. Matt, the manager, was excellent in his communication and helping to set up (he did all of the work). Jason, the barman, was great. Nothing was too much to ask and he assisted with everything...at the party. We had the sandwich buffet which was good quality. A lot of the guests commented on how good the venue looked and how it had a great vibe. Overall, the night was a real success and I would highly recommend The Brewhouse for private functions.More

Date of visit: February 2024
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Valentina DL, General Manager at Brewhouse & Kitchen - Southbourne, responded to this reviewResponded 8 February 2024

Hi Ben This is such a lovely review to read, thank you for taking the time to write it. I will pass on the kind feedback to Jason as well. You and all your guests were delightful to look after, all with a great sense...More

Reviewed 3 February 2024

The service was brilliant. Young dude named Jack served us with a smile. His fave drink is pink gin, he deserves one bought for him.

Date of visit: February 2024
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Valentina DL, General Manager at Brewhouse & Kitchen - Southbourne, responded to this reviewResponded 5 February 2024

Hi Lydia I am so pleased you all had a nice time and thought the service provided by Jack was first class. He, and the rest of the team try enormously hard to do their very best. Come back soon!! Regards, Matt E - GM

Reviewed 3 February 2024

young jack deserves the £5 from trip advisor, such a nice dude, young jack is the best best service i’ve had at the brew house xMore

Date of visit: February 2024
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Valentina DL, General Manager at Brewhouse & Kitchen - Southbourne, responded to this reviewResponded 5 February 2024

Hi Esme, Thanks so much for this review of Jack and us all at Brewhouse. We are glad you enjoyed yourself this weekend and hope to see you in again soon. I shall let Jack know he continued to please our guests. Matt E -...More

Reviewed 3 February 2024

We had such a great night, great drinks and we loved the guy who was doing the table service for the night. His name was Jack and he was a young guy! He was super friendly and should be praised for his great humour 😊

Date of visit: February 2024
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Valentina DL, General Manager at Brewhouse & Kitchen - Southbourne, responded to this reviewResponded 5 February 2024

Hi Kia Thanks ever so much for coming in and we are glad that Jack did so well serving you all! We appreciate the 5 stars and look forward to seeing you again. Thanks, Matt E - GM

Reviewed 3 February 2024

young Jack served us and he was so amazing, super friendly and should be front of house more often x such a legend so much loveMore

Date of visit: February 2024
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Valentina DL, General Manager at Brewhouse & Kitchen - Southbourne, responded to this reviewResponded 5 February 2024

Hi Asha This is lovely to read, thank you! I assume you know we have an "older Jack" in the team as well given the title of the review?! We are pleased he did well so I shall pass this on to him. Thanks for...More

Reviewed 30 January 2024

I arrived at the brewhouse to have a meeting with colleague. I ordered a soft drink and went to sit down to wait for my friend to arrive. Once we decided what we were having for lunch and the drink that he was having. I...went back to the bar to order my food and a drink. it seemed like the bartender was having a discussion with one of the managers and I patiently waited for a few minutes until eventually being served. Young man behind the bar took my order for a beer told me it was out of stock and offered me another in its place. I asked if I could order two fishfinger sandwiches to be told none of the daytime menu sandwiches were on offer. The chef was stood alongside him at the time, leaning on the bar and mumbled that the ingredients had now arrived and he hadn’t yet added them to the computer, which wouldn’t enable the staff member to sell them to me so I waited for a few minutes it seemed like a technical issue logging in the ingredients in order that they could then sell me a sandwich. I suggested that I’d go and sit back down. They poured the pint ordered the sandwich and put the payment through on the system I waited for another 15 minutes. Eventually I went back to the bar to find out what happened to the beer in the sandwiches to be told by the manager that the chap taking the order was now not working and had left without logging in the order. The pub was empty with probably four or five people in the entire place. The manager then took the order again and offered me the beer for free as an apology. The food arrived It was 80% greasy bread with a deep-fried piece of fish inside. Tasted like a greasy sandwich that had been fried off in an old chip fryer. The Wi-Fi took us 10 minutes to log on which was quite frustrating as this was seen to be advertised as a place you could do conduct a business lunch meeting in. I was tempted to not make a fuss about this, but considering the Wi-Fi asked for my email address and you have sent me an email. Consequently asking for my feedback. You can only blame yourself for this bad review to say when visiting Southbourne this pub will not be on my list of things to do for places to go.More

Date of visit: January 2024
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Valentina DL, General Manager at Brewhouse & Kitchen - Southbourne, responded to this reviewResponded 2 February 2024

Richard, Thank you for bringing your experience to my attention. I'm Matt, the General Manager, I believe you may have spoken to my Assistant Manager on Monday lunch, who was working that shift as well. I'm sorry your expectations were no where near met, I...More

Reviewed 19 January 2024

I go here most Fridays to read and have lunch. Lovely place to relax, eat and drink. The downside is they only have one person behind the bar a lot of the time - considering it is a Friday and it gets pretty busy at...the bar from lunchtime onwards - it lets the efficiency of the place down - the guy behind the bar on Fridays is helpful and polite and does his absolute best to get everyone seen to as quickly as possible but staffing levels seem to be minimal.More

Date of visit: January 2024
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Valentina DL, General Manager at Brewhouse & Kitchen - Southbourne, responded to this reviewResponded 25 January 2024

Hi Roger Thanks for the feedback. We do try and rota the team to have a balance of decent service as well as affordability for the business and in the quieter months such as January, this means a smaller team need to often manage with...More

Reviewed 12 January 2024

Popped into book a table........if 1st impressions are anything to go by...not brilliant!!.... Waited over 5 mins at booking area,staff around ,walked round other side of bar where 2 chaps were chatting over till. Asked if they could help...said would like to book a table....Asked to go back round otherside,I said nobody there,then he said I will be round but have things to do first m busy!!!...so am I !! Worked in this trade most of my life ....customer always come 1st??!! Don't quite think customer service top of his agenda...shame.More

Date of visit: January 2024
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Valentina DL, General Manager at Brewhouse & Kitchen - Southbourne, responded to this reviewResponded 14 January 2024

Hi there, I'm Matt, the general manager and I was in a meeting at a table when you popped in and witnessed this episode. I am sorry my team were busy for a few minutes when you wanted to book your table. My supervisor and...More

Reviewed 7 January 2024

Fantastic Xmas lunch for the second year in a row. Very friendly patient staff with nothing too much trouble. We had every option on the menu between the 25 of us and everyone complemented on how good the food was. Thank you BrewHouse & Kitchen...Southbourne xMore

Date of visit: December 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Valentina DL, General Manager at Brewhouse & Kitchen - Southbourne, responded to this reviewResponded 10 January 2024

Hi Julie What a lovely review to read, thank you! We were so pleased you decided to return and no doubt we could have you in again next year. I will let the team know they all did well! Happy new year. Matt.

Reviewed 27 December 2023

My partner and I went for dinner on Christmas Day. Had a nice meal, the staff were efficient and friendly. Would have liked to have had a small gravy boat with hot gravy with dinner as dinner not quite hot enoughMore

Date of visit: December 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Valentina DL, General Manager at Brewhouse & Kitchen - Southbourne, responded to this reviewResponded 28 December 2023

Hi Jane Thanks for spending Christmas Day with us, we know you and everyone had such a nice afternoon. Apologies for disappointing over the temperature of the plate or gravy. I felt I was trying to be on hand enough to help with these things...More

Reviewed 23 December 2023 via mobile

Came in last night and queues at the bar were ridiculous. This is usual at this time of the year and always have extra patience with bar staff, however the staff were serving random people who walked straight in (assuming friends) and there were groups...of us who had been waiting 20+ minutes. There were also staff behind the bar not serving, just chatting to friends and staff/manager that was there on their night off (assuming this as one kept popping behind the bar and grabbing own drinks) A large group of us arrived and we just gave up in the end and went elsewhere, which was even busier but we got served in 5 mins as they were properly staffed/trained. This isn’t the first time this has happened in here hence the review. This is Usually a great pub for food, quizzes and atmosphere, the beer is great… but avoid on a Fri/sat night (unless you want a ridiculous wait) as the bar is never properly staffed.More

Date of visit: December 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Valentina DL, General Manager at Brewhouse & Kitchen - Southbourne, responded to this reviewResponded 28 December 2023

Hi Amy Thanks for your feedback and apologies for the extended wait at the bar. I was on shift all of the Friday and Saturday nights recently and can empathise that we have been pretty much at capacity for functions, drinkers and diners all month....More

Reviewed 17 December 2023

We had the best evening- Saturday night, the food was amazing. All 3 of us enjoyed our meal! The service was impeccable. I can honestly say I’ve never had a bad experience at this venue! Guaranteed good night out! 👌👏More

Date of visit: December 2023
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Valentina DL, General Manager at Brewhouse & Kitchen - Southbourne, responded to this reviewResponded 19 December 2023

Hi Lou This is amazing to read, thank you so very much! The team have really pulled it "out the bag" this Christmas and are working incredibly hard on all fronts. I am so pleased you had a nice time and look forward to your...More

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Questions & Answers
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DavGlover
28 January 2023|
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Response from 186geoffreyp | Reviewed this property |
Yes it is.we have taken our dog there.
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Alison M
8 September 2022|
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Response from 348bevd | Reviewed this property |
yes they are allowed inside .
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Travel241448
3 June 2019|
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Response from Ruth M | Reviewed this property |
Yes very
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Brewhouse & Kitchen - Southbourne, Bournemouth - Menu, Prices & Restaurant Reviews - Tripadvisor

Frequently Asked Questions about Brewhouse & Kitchen - Southbourne

Brewhouse & Kitchen - Southbourne is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4
  • Service: 4.5
  • Value: 4
  • Atmosphere: 4.5