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Ratings and reviews

Travellers' Choice2023
RATINGS
Food
Service
Value
Atmosphere

Details

PRICE RANGE
RM 60 - RM 120
CUISINES
British
Special Diets
Vegetarian Friendly, Vegan Options, Gluten Free Options
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meals, features, about
Reviews (1,956)
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1,007
493
193
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61
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Traveller rating
1,007
493
193
112
61
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Reviewed yesterday via mobile

A birthday celebration. The waiting staff were extremely polite and attentive, but we were left disappointed by cold food and the brusk manager. We also overheard another diner complaining of having a hair in their food. One of our group is partially sighted and found...the toilet area extremely difficult to navigate. You have to pass through a strange curtain and into a junk room to get there - it’s a bit like a cave with dark walls and poor lighting. We needed a torch! Later on, after being furnished with more drinks, the manager appeared and told us we have exceeded our booking slot by an hour, he said he needed the table back and presented the bill. There was nobody waiting to be seated at the door. Other empty tables also available. He said ‘no waiting’ and despite none of the card machines working effectively, eventually paid and left. Why did you serve us with another round of drinks and then kick us out? No-one told us we only had the table for two hours. Very inhospitable attitude. It marred the family event and we felt deflated and rather used. Bill’s is off the eating out list from now on. Will aim for local places and stay away from this chain.More

Date of visit: March 2024
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Reviewed 3 weeks ago

Website says opens at 8.00 am. Went there at10.00 am. Staff were rearranging furniture and left myself and other people waiting, only to be told they weren’t open and to come back. As if I would after that. I suggested they alter their website to...be told rudely by the manager that they didn’t open until 11.00. Check your website and don’t be so rude to customers. I will never go again.More

Date of visit: February 2024
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Reviewed 4 February 2024

4 of us met for brunch at a prebooked table on Sat 3 Feb at 10.30. Hadnt seen each other for ages so we had lots to chat about. Food & drinks arrived quick & was nice but by 11.15 the bill was put on...our table, before we'd even asked for it! We thought this was very rude & made us feel we were no-longer welcome, so we paid & went up the road to another coffee shop for more drinks. Also the unisex toilets smelt of urine. They need more regular cleaning, especially if men & women are sharing the same cubicles.More

Date of visit: February 2024
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Reviewed 18 January 2024

Very good all round. Good value. Good food. Very pleasant environment. Thanks to all staff for great service. Top work everyone!

Date of visit: January 2024
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Reviewed 4 January 2024

Just because an eatery has built a strong reputation, doesn't mean it can afford to rest on its laurels. Bill's restaurant built its reputation on the quality of the food, which in the past has been exemplary, but based on a basic breakfast offering it...is apparent something has been lost. My friend and I ordered a Traditional Breakfast and two coffees on Wednesday 3rd January '24. Despite having been asked if we'd like to start by ordering something to drink, the coffees took longer than the breakfast to arrive and were luke warm by the time we'd started tucking into the food. This breakfast comprised: 2 eggs (rubbery), a halved tomato (soggy, looked as if it had been sitting at the bottom of a pan for 3 days and tasteless), rashers of streaky bacon ( I wonder when these were first cooked as the rashers were dry, hard, cool), some mushrooms (hurrah: hot and tasty), a (cumberland) sausage (OK), 3 half slices of sourdough bread (also OK, but we had to request butter). The overall presentation was fair, but nothing like you see in the on line photos and the quality of the food was way below expectation and the plate it was served on was cold. It continues to amaze me that businesses that start small with high quality products, tend to lose their mojo when they expand to become a chain. I suppose people who work there, once familial and caught-up with the energy of something good, end-up just doing a job and appear to have lost sight of the point and purpose of something that was once distinguished by detailed presentation and delightful food, piping hot coffee. The service was both good and bad: despite the place being almost empty when we arrived, a waitress bid us to wait (she could have said, 'Go and sit anywhere' with a smile as there were so many tables available. Instead, she made us feel like we were doing her a favour: rude). The young man who eventually led us to our table and served us was pleasant and helpful, despite leaving the coffee to stand. For this service we did not tip. The decor of Bill's Brighton was excellent and elements resembled a theatrical set for a steam-punk vision of Dracula, but the food was tasteless and the service toothless, the overall experience lacking bite.More

Date of visit: January 2024
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 1 January 2024

Nice food and atmosphere, good service, good location, accommodating to allergies, reliable food quality

Date of visit: January 2024
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Reviewed 1 January 2024 via mobile

Ella and ruby were great hosts and looked after us really well. The atmosphere was good for the evening and a nice place to come with young people

Date of visit: December 2023
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Reviewed 1 January 2024 via mobile

Super tasty and fresh! Lovely fresh ingredients and very friendly staff, attentive to our needs. The decor etc was really relaxed and the service was attentive enough to be good but not too fast to be hurried

Date of visit: December 2023
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Reviewed 1 January 2024

The dinner we had was delicious and great service from Ruby and Ella! Very friendly ☺️ Will be back again

Date of visit: December 2023
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Reviewed 1 January 2024

Thank you Ella and Ruby great service very friendly! Really great service and a lovely evening! Thank you!

Date of visit: December 2023
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Reviewed 31 December 2023

Wonderful service and tasty food!!!! Happy new year all!!! Alirio was superb - lovely smiley service!

Date of visit: December 2023
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Reviewed 31 December 2023 via mobile

Lovely evening with my boyfriend and daughter. Loved the vegan feta starter and the Candy Cane cocktail. Great service from Ella & Ruby! Thank you ladies xx

Date of visit: December 2023
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Reviewed 31 December 2023

Thank you ruby and Ella for a great new years dinner! Great helping out for gluten free queries!!

Date of visit: December 2023
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Reviewed 31 December 2023 via mobile

I had a great time - great customer service. Ruby and Ella especially were so welcoming and friendly!! Thanks to all the staff.

Date of visit: December 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 31 December 2023

Love coming here! Great food and atmosphere. Staff are super lovely especially the girls Ella and Ruby. Definitely recommend x

Date of visit: December 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Questions & Answers
Ask a question
juliroo
20 October 2022|
Answer
Response from taniapG4566VI | Reviewed this property |
There is an NCP car park just up the street from the restaurant but I am not 100% on disabled or easy access nearby (it’s by the North Laines so very narrow streets and a super busy area). You could call the restaurant... More
0
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ek345
1 September 2020|
AnswerShow all 2 answers
Response from BillsRestaurant | Property representative |
Hello! Breakfast in Brighton and Lewes is served until 4pm. Thanks, Bill's.
0
Votes
ruth k
19 November 2019|
AnswerShow all 3 answers
Response from ChigwellGavin | Reviewed this property |
I’m sorry I have no idea. Perhaps give them a telephone call? However not even a 100% discount would be sufficient inducement for me to consider eating at that branch again.
0
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Bill's Brighton - Menu, Prices & Restaurant Reviews - Tripadvisor

Frequently Asked Questions about Bill's Brighton

Yes, Bill's Brighton is taking precautions against COVID-19. A full list is available within the "safety precautions" section of this page.

Bill's Brighton is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4
  • Service: 4.5
  • Value: 4
  • Atmosphere: 4.5