A birthday celebration. The waiting staff were extremely polite and attentive, but we were left disappointed by cold food and the brusk manager. We also overheard another diner complaining of having a hair in their food. One of our group is partially sighted and found...the toilet area extremely difficult to navigate. You have to pass through a strange curtain and into a junk room to get there - it’s a bit like a cave with dark walls and poor lighting. We needed a torch! Later on, after being furnished with more drinks, the manager appeared and told us we have exceeded our booking slot by an hour, he said he needed the table back and presented the bill. There was nobody waiting to be seated at the door. Other empty tables also available. He said ‘no waiting’ and despite none of the card machines working effectively, eventually paid and left. Why did you serve us with another round of drinks and then kick us out? No-one told us we only had the table for two hours. Very inhospitable attitude. It marred the family event and we felt deflated and rather used. Bill’s is off the eating out list from now on. Will aim for local places and stay away from this chain.More