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15-21 Clarence Street | Wetherspoon, Cheltenham GL50 3JL, England (Formerly The Bank House)
+44 1242 240940
Website
Today
07:00 - 00:00
Open now
See all hours
Hours:
Sun - Thu 07:00 - 00:00
Fri - Sat 07:00 - 01:00
More Info
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209 Reviews from our TripAdvisor Community

Traveller rating
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Showing 206: English reviews
Ottawa
Level Contributor
67 reviews
26 restaurant reviews
common_n_restaurant_reviews_1bd8 40 helpful votes
5 of 5 bubbles Reviewed 4 days ago NEW via mobile

Lots of good draught beer to choose from and everyone in our party of 4 really enjoyed their meal! One of our best meals in Cheltenham actually, at a very affordable price!

Helpful?
Thank Rye13
Cheltenham, United Kingdom
Level Contributor
127 reviews
85 restaurant reviews
common_n_restaurant_reviews_1bd8 87 helpful votes
4 of 5 bubbles Reviewed 5 days ago NEW

5 meals ordered and 10 minutes later they were on the table, all together. All hot and nicely presented. Not cordon bleu, but for the price paid was good value. Drink prices are always low compared with other establishments. Fish and chips was off when we visited which is a Friday special.

Helpful?
Thank hombre74
1 review
2 of 5 bubbles Reviewed 1 week ago via mobile

We have beeb regular visitors to the Bank House for many years, the food and service we have found to be of a consistently good standard, however in the last few months there has been a decline in both service and food quality, some new staff leaving customers waiting at the bar to continue and finish long conversations and moving... More 

Helpful?
Thank Karen L
London
Level Contributor
34 reviews
25 restaurant reviews
common_n_restaurant_reviews_1bd8 13 helpful votes
3 of 5 bubbles Reviewed 2 weeks ago

A large JDW pub. As well as the usual JDW clientele, there is a range of ages, sexes and backgrounds. The lunchtime atmosphere is welcoming and relaxed. The staff are a mixture of very pleasant and off hand. One or two I would recommend but several should have no place as hosts in a pub. The food is variable. A... More 

Helpful?
Thank LondonSven
Winchcombe, United Kingdom
Level Contributor
26 reviews
22 restaurant reviews
common_n_restaurant_reviews_1bd8 24 helpful votes
2 of 5 bubbles Reviewed 2 weeks ago via mobile

Wetherspoons is great, you generally know what you're getting and it's amazing value for money, but this time is the nail in the coffin for me! I've been before and one thing seems to always be missing, best example, didn't have fried egg but had scrambled! Anyways, today, our food, off the "Mexican Monday" menu came without sour cream, which... More 

Helpful?
Thank LJRexy86
Cardiff, United Kingdom
Level Contributor
11 reviews
4 restaurant reviews
1 of 5 bubbles Reviewed 2 weeks ago

went here for dinner food was cold and wrong order , staff were rubbish with one i think was a duty manager scrating her hair and picking here nose !!!!!! 1 customer was swearing and kicking chairs and the staff looked on wont be going there again

Helpful?
Thank pstuart100
WEST YORKS
Level Contributor
960 reviews
645 restaurant reviews
common_n_restaurant_reviews_1bd8 281 helpful votes
3 of 5 bubbles Reviewed 2 weeks ago

This is the smarter of the two Wetherspoons in the town and it is smartly decorated inside. There was the usual selection of well priced beers and there was a good choice of local beers. The staff were friendly and this was a pleasant place to pass a hour.

Helpful?
Thank ANDY K
BankHouseChelteham, Manager at The Bank House, responded to this review

Dear ANDY K, Thank you for taking the time to review your experience with us. What a lovely review! I am very glad to hear you enjoyed your time with us at The Bank House and will pass your comments on to the team. I hope to see you return for another visit in the near future. Many thanks, The... More 

Northamptonshire, United Kingdom
Level Contributor
20 reviews
16 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 4 weeks ago

tables not clean far too busy with not enough staff.would not eat there and did not see any food come from the kitchen.ok for a drink only in my opinion

Helpful?
Thank martin b
BankHouseChelteham, Manager at The Bank House, responded to this review

Dear martin b, Thank you for taking the time to review your experience with us. I am sorry to hear this time we did not hit the mark, we agree drinks are great here, but so is the food! Our kitchen is actually located upon the third floor away from the customer area, so food wouldn't be able to be... More 

Bristol
Level Contributor
41 reviews
19 restaurant reviews
common_n_restaurant_reviews_1bd8 32 helpful votes
1 of 5 bubbles Reviewed 4 weeks ago

Visited here on Saturday, pub not too busy, but only one serving so took a while. Placed food order and it came very quickly, then we found out why, chips on one place rather cold, garlic bread under cooked and cool. No one came to enquire if everything was ok and we were so hungry that we did eat it.... More 

Helpful?
Thank BristolProbey
BankHouseChelteham, Manager at The Bank House, responded to this review

Dear BristolProbey, Thank you for taking the time to review your time with us. I am sorry to hear you did not have a positive experience this time. We will review your comments regarding your experience and discuss possibilities to improve so that this situation does not happen again, and you receive the quality and standards you expect from Wetherspoon!... More 

kent
Level Contributor
535 reviews
186 restaurant reviews
common_n_restaurant_reviews_1bd8 200 helpful votes
4 of 5 bubbles Reviewed 17 January 2017

Firstly I tried to gain access via one door and found it locked, same again at the second (it is a wide pub!!!) and finally found a third door open. This is a two-floor pub and from the ground floor you can look up through a huge hole in the floor to the upper floor. The clientele were sadly not... More 

Helpful?
Thank sabatinitennis
BankHouseChelteham, Manager at The Bank House, responded to this review

Dear sabatinitennis, Thank you for taking the time to review your experience with us here at The Bank House. We are very glad to hear you enjoyed your meal and the speed and efficiency of the service! It is always lovely to hear positive feedback on our teams efforts. Regarding the doors, the main entrance is the far left of... More 

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Restaurant Details

Rating summary
  • Food
    3.5 of 5 bubbles
    Service
    3.5 of 5 bubbles
  • Value
    4 of 5 bubbles
    Atmosphere
    3.5 of 5 bubbles
Cuisine
Bar, Pub, Vegetarian Friendly, Gluten Free Options
Meals
Lunch, Brunch, Breakfast, Dinner, After-hours, Drinks
Restaurant features
Reservations, Television, Seating, Waitstaff, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Accepts American Express, Accepts Mastercard, Accepts Visa, Digital Payments, Free Wifi
Good for
Bar Scene, Child-friendly, Groups, Cheap Eats
Open Hours
Sunday
07:00 - 00:00
Monday
07:00 - 00:00
Tuesday
07:00 - 00:00
Wednesday
07:00 - 00:00
Thursday
07:00 - 00:00
Friday
07:00 - 01:00
Saturday
07:00 - 01:00
Location and Contact Information
  • Address: 15-21 Clarence Street | Wetherspoon, Cheltenham GL50 3JL, England (Formerly The Bank House)
  • Location: Europe  >  United Kingdom (UK)  >  England  >  Cotswolds  >  Cheltenham
  • Phone Number: +44 1242 240940

Questions & Answers

Questions? Get answers from The Bank House staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?