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The Promenade at The Dorchester

53 Park Lane | The Dorchester, London W1K 1QA, England
+44 20 7629 8888
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Overview
  • Excellent75%
  • Very good13%
  • Average8%
  • Poor3%
  • Terrible1%
Travellers talk about
“scones” (289 reviews)
“cake” (72 reviews)
Closed Now
All hours
CUISINES
European, British, International, Vegetarian Friendly, Gluten Free Options
PRICE
$$$$
RATINGS
Service
Food
Value
Atmosphere
LOCATION
53 Park Lane | The Dorchester, London W1K 1QA, England
All Details
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Reviews (1,109)
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1 - 10 of 1,044 reviews

Reviewed 2 days ago via mobile

Very good service, cakes and sandwiches were lovely, fantastic selection of tea, tables to close together and you feel you are in the middle of the lobby, I think for the price you could be put in a better location, preferred Claridges

Thank RaseKoala
Reviewed 3 days ago

We visited The Promenade recently for my Birthday Treat and we were certainly not disappointed, from start to finish. A wonderful selection of elegant tea blends, we had the most amazing sandwiches, warm scorns with cream and jams and a delicious selection of cakes. All...More

Thank ddaglish
Reviewed 3 days ago

It has got a really nice ambiente and the food is excellent. Service is fast and very professional and very kind. It is worth visiting at all times. The deco is beautiful as well.

Thank babasbeauty
Reviewed 6 days ago

Had a fabulous traditional afternoon tea - and definitely did not leave hungry - the staff were wonderful.More

Thank WemyssBayKath
Nicolas-Messian, Hotel Manager at The Promenade at The Dorchester, responded to this reviewResponded yesterday

Dear WemyssBayKath Thank you for sharing your recent experience at The Promenade at The Dorchester. I am thrilled to read that you loved your Afternoon Tea experience with us. Your kind words of appreciation have been shared with the “wonderful” team who were delighted to...More

Reviewed 1 week ago

My mum took me for afternoon tea for my birthday. We were slightly early so was told our table wasn't ready, we could either find somewhere to sit and wait or got the bar so we went into the bar. It got to our table...More

Thank Rebecca S
Nicolas-Messian, Hotel Manager at The Promenade at The Dorchester, responded to this reviewResponded yesterday

Dear Rebecca S Thank you for taking the time to review your visit at The Promenade at The Dorchester. We were naturally disappointed to see that your experience with us did not live up to your expectations. We take great pride in providing five-star service...More

Reviewed 1 week ago via mobile

A friend and I enjoyed our trip for afternoon tea but for 58 pounds each I wasn't overly impressed. Service for our visit was really poor and it took 45 minutes before any food arrived, tea wasn't topped up and it took ages to clear...More

Thank alwaysonholiday24
Nicolas-Messian, Hotel Manager at The Promenade at The Dorchester, responded to this reviewResponded today

Dear alwaysonholiday24, Thank you for taking the time to review your visit at The Promenade at The Dorchester. We were naturally disappointed to see that your experience with us did not live up to your expectations. We take great pride in providing five-star service in...More

Reviewed 2 weeks ago

This is a sequel to our earlier "Hightail the High Tea" review written on August 24, 2017. We subsequently spoke to Mr. Messian, the general manager of the Dorchester. Mr. Messian listened patiently to the issues we experienced and immediately formulated plans to address each...More

1  Thank foodcr2017
Nicolas-Messian, Hotel Manager at The Promenade at The Dorchester, responded to this reviewResponded 1 week ago

Dear foodcr2017, Thank you for your kind comment. I am delighted to read that we were able to restore your faith in The Dorchester, this is the kind of relationship we strive to build and maintain with our guests. Thank you once again for bringing...More

Reviewed 2 weeks ago via mobile

Just love this hotel they make you feel so at home from the bedrooms to the restaurant and the afternoon tea is the best in London and all the staff are so welcoming the only place I would never go again is the China Lounge...More

Thank holiday4246
Nicolas-Messian, Hotel Manager at The Promenade at The Dorchester, responded to this reviewResponded 1 week ago

Dear holiday4246, Thank you very much for taking the time to get in touch. I am naturally delighted to hear that you truly enjoy your time with us here at The Dorchester. It is great to know that you consider us the best afternoon tea...More

Reviewed 3 weeks ago via mobile

This is by far the best place for afternoon tea in London. Fantastic service, wonderful food and great atmosphere. I will keep coming back.More

Thank Little B
Nicolas-Messian, Hotel Manager at The Promenade at The Dorchester, responded to this reviewResponded 3 weeks ago

Dear Little B, Thank you for your wonderful review. I am delighted to read that you consider us “the best afternoon tea in London’and it is great to read that you enjoyed every aspect of your dining experience with us. Please rest assured that I...More

Reviewed 3 weeks ago

I booked a table at The Promenade for my wife and myself for afternoon tea,we arrived with time to spare and were welcomed in a very nice manner.The team looking after us were exceptional and made the afternoon a lovely memory.The London Ballet were performing...More

Thank bb462017
Nicolas-Messian, Hotel Manager at The Promenade at The Dorchester, responded to this reviewResponded 3 weeks ago

Dear bb462017, Thank you for taking the time to write and let us know about your recent Afternoon Tea experience at The Promenade at The Dorchester. This is exactly the type of experience we strive to create for each and every guest. I am naturally...More

Nearby
Mayfair
Set beside some of London's best parks and home to
world-class galleries, luxurious hotels, and famed
thoroughfares, the ultra upscale Mayfair is one of
London's most exclusive haunts. Here the shopping is
haute, the dining is exquisite, and the nightlife is
vibrant. A casual stroll through the area’s chic
streets will reveal that Michelin stars and
chauffeured cars are practically the norm here. Even
...More
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Nearby Attractions
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10 reviews
.37 km away
Mount Street Gardens
7 reviews
.14 km away
Ask a question
Questions & Answers
sumrswimr
18 April 2017|
AnswerShow all 9 answers
Response from spacepam | Reviewed this property |
Hi, we had the basic which worked out at £60 each, you can have upgrades from this which include things like champagne but I don't remember the cost. Thanks
1
Vote
Annie27eng
13 November 2016|
AnswerShow all 8 answers
Response from whl_28 | Reviewed this property |
A discretionary service charge of 12.5% is added to the final bill. I hope that helps.
1
Vote
Hilary G
20 August 2015|
AnswerShow all 6 answers
Response from Barbara H | Reviewed this property |
My answer is the same as most others. I too was asked before I was served anything, thankfully I don't have any problems. It is not just the £59 I paid for my Champagne Afternoon tea that is worth every penny, for me it... More
0
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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Average prices
US$65
Meals
Breakfast, Lunch, Dinner, Brunch, After-hours
Restaurant features
Seating, Waitstaff, Parking Available, Valet Parking, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Accepts American Express, Accepts Mastercard, Accepts Visa, Reservations, Private Dining, Free Wifi, Accepts Credit Cards
Good for
Business meetings, Romantic, Local cuisine, Groups, Special Occasion Dining, Child-friendly
Open Hours
Sunday
7:30 AM - 11:00 AM
12:00 PM - 2:00 PM
7:00 PM - 12:30 AM
Monday
12:00 PM - 2:00 PM
7:00 PM - 12:30 AM
7:00 AM - 11:00 AM
Tuesday
12:00 PM - 2:00 PM
7:00 PM - 12:30 AM
7:00 AM - 11:00 AM
Wednesday
12:00 PM - 2:00 PM
7:00 PM - 12:30 AM
7:00 AM - 11:00 AM
Thursday
12:00 PM - 2:00 PM
7:00 PM - 12:30 AM
7:00 AM - 11:00 AM
Friday
12:00 PM - 2:00 PM
7:00 PM - 12:30 AM
7:00 AM - 11:00 AM
Saturday
12:00 PM - 2:00 PM
7:00 PM - 12:30 AM
7:00 AM - 11:00 AM
Location and Contact Information
  • Address: 53 Park Lane | The Dorchester, London W1K 1QA, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  London>  > Mayfair
  • Neighbourhood: Mayfair
  • Phone Number: +44 20 7629 8888
  • E-mail
  • This restaurant is at The Dorchester
Description
Frequently referred to as 'the drawing room of Mayfair' since opening in 1931, The Promenade is the heart of The Dorchester in London. Open all day for informal dining, The Promenade has an international menu for breakfast, lunch and dinner. A London institution for British afternoon tea, experience The Promenade's seasonal calendar of specialty teas and pastries, accompanied by a resident pianist. Enjoy the live music from 1.15pm each day and unwind at one of the best restaurants in London. Afternoon Tea is served five times daily: 1pm, 2pm, 3.15pm, 4.30pm and 5.30pm Dress Code: The Dorchester dress code is 'smart casual' and we respectfully ask guests visiting the hotel to refrain from wearing baseball caps, beanie hats, ripped jeans, sportswear, trainers, flip-flops and shorts in our restaurants and bars.
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