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GAIL's Bakery Northcote Road

#210 of 322 Bakeries in London#11,372 of 20,566 Places to Eat in London
$$ - $$$Cafe
64 Northcote Road, London SW11 6QL, England
+44 20 7924 6330
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  • Excellent30%
  • Very good35%
  • Average11%
  • Poor14%
  • Terrible10%
3 weeks ago
“Nice location, good food”
23 Mar 2018
“Overpriced and cramped ”
Opens in 19 min
$$ - $$$
64 Northcote Road, London SW11 6QL, England
All Details
Write a ReviewReviews (76)
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1 - 10 of 69 reviews

Reviewed 2 weeks ago via mobile

Coffee was cold. My wife is lactose intolerant but they forgot to serve her soya milk. This was changed when asked but the service was poor. Cakes were ok but not worth the price.

1  Thank Glen L
CarolineL4718, Manager at GAIL's Bakery Northcote Road, responded to this reviewResponded 1 week ago

Really sorry to hear of your bad experience Glen. Could you email us with more information about the service as we'd love to use your feedback to improve service going forwards.

Reviewed 3 weeks ago via mobile

I really like the concept of Gail’s and do find the food good but they really have to do something about the cleanliness in this branch. Plates not cleared. Dirty napkins. Food on the floor. Chairs strewn everywhere to make room for colossal pushchairs (which...More

Thank davidmary0409
Caroline L, Manager at GAIL's Bakery Northcote Road, responded to this reviewResponded 2 weeks ago

Thank you for your feedback. We take cleanliness really seriously so thank you for letting us know. We'll talk to the manager and team at Northcote Road to make sure they're working as efficiently as possible, and to make sure this doesn't happen again. As...More

Reviewed 3 weeks ago via mobile

Had lunch here today. Fast and easy service. As others have said not nearly as welcoming and friendly as other locations, such as Soho and Clapham Common. The woman at the counter simply yelled “next” at the register. The person who rang me up at...More

Thank KurtD133
Reviewed 4 weeks ago via mobile

Agree with previous reviewer - the standard of this Gail's is not anywhere near the same as other Gail's. The staff are unfriendly and uninterested in serving and when the food arrived it was not what you would expect of the high end bakery group....More

Thank Amy S
Caroline L, Manager at GAIL's Bakery Northcote Road, responded to this reviewResponded 3 weeks ago

Thank you for your feedback, Amy. It's really disappointing to hear of your poor experience in Northcote Road. All of our bakes should be labelled clearly and the team should be confident in giving information about our food. Salad past its best is a very...More

Reviewed 20 June 2018

I generally really like Gails bakery and I have visited so many of them. It is a shame that the one in my neighbourhood is so disappointing. It is messy, not clean and understaffed all the time. I hope they improve the quality of this...More

Thank Asajune
Reviewed 24 March 2018 via mobile

Went here for breakfast. Although the food was nice, the atmosphere was awful and cramped. It felt somewhat like a canteen and the wait for over 40 min for simple breakfast. The food here is extremely overpriced but they benefit from the lack of breakfast...More

Thank Elizabeth E
Reviewed 1 March 2018

Went there with my family for breakfast Wednesday this week, not very busy but the coffee was very late. Overall good food, although expensive, friendly staff but manager was very rude to the staff working there.

Thank jessicabol2n
Reviewed 2 December 2017 via mobile

Popped in for a quick coffee and a cake after shopping in Northcote Road. On a Saturday around lunchtime busy but still able to get a seat. Service was a bit slow admittedly but staff were friendly. They do an amazing array of artisan breads...More

Thank Nos6
Reviewed 19 November 2017 via mobile

Settling in for an Saturday afternoon coffee and it was such a disappointment. Staff weren’t friendly and banged around. The coffee was nice, but it was hard to enjoy it with the rest of the atmosphere.

Thank Hope V
Reviewed 8 October 2017 via mobile

The staff acted as though they were working in a school cafeteria. They stomped around, used our table as a collection point for the cafe’s rubbish, dragged chairs around instead of lifting them and were generally not welcoming. Not a nice atmosphere and I won’t...More

Thank James L
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Restaurant Details

Rating summary
  • Food
  • Value
Breakfast, Lunch
Restaurant features
Seating, Takeout, Outdoor Seating
Open Hours
7:00 AM - 7:00 PM
7:00 AM - 7:00 PM
7:00 AM - 7:00 PM
7:00 AM - 7:00 PM
7:00 AM - 7:00 PM
7:00 AM - 7:00 PM
7:00 AM - 7:00 PM
Location and Contact Information
  • Address: 64 Northcote Road, London SW11 6QL, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  London
  • Phone Number: +44 20 7924 6330
  • E-mail
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