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The Horniman at Hay's

#4,699 of 18,188 Restaurants in London}
$$ - $$$, British,
Unit 26 Hay's Galleria | London Bridge, London SE1 2HU, England
+44 20 7407 1991
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Neighbourhoods
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Overview
  • Excellent21%
  • Very good39%
  • Average17%
  • Poor11%
  • Terrible12%
Travellers talk about
“fish and chips” (46 reviews)
“pie” (12 reviews)
“hms belfast” (34 reviews)
Closed Now
All hours
CUISINES
Bar, British, Pub, Vegetarian Friendly
PRICE
$$ - $$$
RATINGS
Service
Food
Value
Atmosphere
LOCATION
Unit 26 Hay's Galleria | London Bridge, London SE1 2HU, England
All Details
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Reviews (858)
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1 - 10 of 632 reviews

Reviewed 5 days ago via mobile

Breakfast as stated and traditionally english, eggs cooked perfect as i stressed the importance of how i like my eggs, coffee alongside it was equally as good. It wasn't too busy as i arrived early with work so food came within ten mins so thumbs...More

Thank Jovaughn H
General Manager A, Manager at The Horniman at Hay's, responded to this reviewResponded 4 days ago

Hi Jovaughn What a pleasant and positive review, it is certainly very much appreciated. We do try our very best to ensure every guest shares an experience much like your and it definitely makes it worthwhile when we hear back after it goes well. We...More

Reviewed 1 week ago

Six of us visited on a Sunday lunchtime and were handed menus. We took a while to choose and then went to the bar to give our order. "One of us would like the Ham Hock Sunday lunch please"....."oh we don't do that anymore and...More

Thank colouredimages
General Manager A, Manager at The Horniman at Hay's, responded to this reviewResponded 4 days ago

Hi Coloured Images Thank you for taking the time to offer us such a detailed and thoughtful review, I certainly wish it was under more positive circumstances. I am certainly surprised at our teams lack of menu knowledge, we launched a new menu last week...More

Reviewed 1 week ago via mobile

Very inviting looking Bar and in a great location and was buzzing which raises expectations. BUT ! Food Service Staff on the Upper Deck were under pressure and only just coping. Three of the six red wines on offer were out of stock. So we...More

Thank Edwards A
General Manager A, Manager at The Horniman at Hay's, responded to this reviewResponded 4 days ago

Hello Edwards, Thank you for this very considered and in dept review, we always appreciate feedback particularly when it is so thorough. Obviously I'm delighted that you enjoyed the building and atmosphere, I do concede that on occasions we are stretched regards staffing, this generally...More

Reviewed 2 weeks ago via mobile

Just been in this pub. Were told we could move to a Reserved table as they had not turned up. So after moving from our spot, we were told then we had to move! So we moved to another table, only to be told that...More

Thank DCDinUK
General Manager A, Manager at The Horniman at Hay's, responded to this reviewResponded 2 weeks ago

Hi DCD, Thanks for reaching out with your review. I am sorry for your experience, it was unfair and badly managed. We did have some confusion around reservations and in reality this shouldn't impact you, our guest but clearly in this instance it has. I...More

Reviewed 2 weeks ago

Went for a colleague's leaving drinks. The place was heaving however service was remarkably quick considering. Great atmosphere and fabulous view

Thank valerieleath
General Manager A, Manager at The Horniman at Hay's, responded to this reviewResponded 2 weeks ago

Hi Valerie, Really great to read that you enjoyed yourself and that service was fast. We hope we've done enough to prompt you to revisit and maybe on that visit surpass your experience on this one. Thanks again and see you soon.

Reviewed 4 weeks ago

Went here for a drink with my family on Saturday. I walked up to the bar and a barmaid came over straight away which was good. I asked for a cocktail menu to which she miserably replied "don't do cocktails" I then turned to my...More

Thank Kgellis
General Manager A, Manager at The Horniman at Hay's, responded to this reviewResponded 3 weeks ago

Hi Kgellis, Thank you very much for taking the time to present us with this detailed and thoughtful review, it is unfortunate that it is under such negative circumstances. While the sentiment of our server is correct the delivery was clearly lacking. We do coach...More

Reviewed 4 weeks ago

Wandered round this area for half an hour soaking up the atmosphere. Have a look at the sculpture in the atrium

Thank mikefogg
General Manager A, Manager at The Horniman at Hay's, responded to this reviewResponded 4 weeks ago

Hi Mike, Thanks for the review and rating. Very glad you enjoyed your visit, here are the Galleria. The area certainly is steeped in history and we hope to add to that too. Look forward to your next visit.

Reviewed 4 weeks ago via mobile

I work close to this pub. Could be amazing - location and view. But on a Wednesday night was woefully understaffed. 2-3 people serving, huge queues. 10 minute wait. We left and went round the corner, to another bar, where we were served immediately. Won't...More

Thank ADWLondon
General Manager A, Manager at The Horniman at Hay's, responded to this reviewResponded 4 weeks ago

Hi ADW, Thank you for taking the time to offer us a review. We are sorry that you couldn't get served on Wednesday night, obviously it defeats the point in getting people in if we can't look after them. We did have some staffing issues...More

Reviewed 4 weeks ago

I used to work near this place and have never been a fan of it but was meeting people I used to work with. The drinks are vastly over priced. My husband bought me 4 gin and tonics over the afternoon and as he paid...More

Thank Lyn B
General Manager A, Manager at The Horniman at Hay's, responded to this reviewResponded 4 weeks ago

Hi Lyn. Thank you for taking the time to leave us a rating and review. I am sorry to read that it was under such negative circumstances. Our servers should be offering the choice of gin at the time of sale, we can hold up...More

Reviewed 4 weeks ago

Met an old friend and went into Horniman's for a couple of drinks last week. It is a great location looking over the Thames. It was extremely busy for a Wednesday evening but we were served straight away and nobody seemed to wait long for...More

Thank f0xyf0x124
General Manager A, Manager at The Horniman at Hay's, responded to this reviewResponded 4 weeks ago

Hi FoxyFox, Thank you for this very good rating and review. It certainly is nice to read when we are doing something right. I look forward to your next visit and hope that it is even better, thanks again.

Nearby
Southwark
Even before the arrival of the instantly iconic Shard,
the riverside scene in Southwark had moved well beyond
any up-and-coming phase of development. For quite some
time, locals and out-of-towners alike have loved
browsing the boutiques of Bermondsey High Street,
foraging through the bounteous stalls at centuries old
foodie haven Borough Market, and flocking to the banks
of the Thames to enjoy some of Britain's biggest
...More
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Nearby Attractions
The View from The Shard
13,263 reviews
.31 km away
HMS Belfast
2,973 reviews
.09 km away
City Hall
217 reviews
.24 km away
Hay's Galleria
199 reviews
.06 km away
Ask a question
Questions & Answers
Ventzi S
20 March 2017|
AnswerShow all 9 answers
Response from General Manager A | Property representative |
Hi Ventzi, We do not allow dogs (other than guide) inside the premises, however we do allow dogs on our exterior seated areas.
1
Vote
Ian S
28 July 2016|
AnswerShow all 3 answers
Response from WayneB23 | Reviewed this property |
I think you can but I'm not 100%, we attended a friends birthday meal there.
1
Vote
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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Average prices
US$5 - US$24
Cuisine
Meals
Breakfast, Lunch, Dinner, Drinks
Restaurant features
Highchairs Available, Wheelchair Accessible, Reservations, Outdoor Seating, Seating, Waitstaff, Television, Serves Alcohol, Full Bar, Wine and Beer, Accepts American Express, Accepts Mastercard, Accepts Visa, Digital Payments, Free Wifi
Good for
View, Local cuisine, Child-friendly, Kids, Bar Scene, Groups
Open Hours
Sunday
10:00 AM - 11:00 PM
Monday
11:00 AM - 11:00 PM
Tuesday
11:00 AM - 11:00 PM
Wednesday
11:00 AM - 11:00 PM
Thursday
10:30 AM - 12:00 AM
Friday
10:30 AM - 12:00 AM
Saturday
10:00 AM - 12:00 AM
Location and Contact Information
  • Address: Unit 26 Hay's Galleria | London Bridge, London SE1 2HU, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  London>  > Southwark
  • Neighbourhood: Southwark
  • Phone Number: +44 20 7407 1991
  • E-mail
Description
You will find The Horniman at Hays in London Bridge within a short stroll of HMS Belfast, Tooley Street and London Bridge Tube - however you won't find another like it. Step in to discover a traditional pub of unique character, revered for its eclectic range of real ales and its quality pub food, which are served, as they should be, with a generous measure of famous British hospitality. This area along the south bank of the Thames was historically known as the 'Larder of London'. The pub is on the site of the tea warehouse owned by Frederick Horniman, a famous tea dealer, and Hay's Wharf was the largest and oldest wharf in the Port of London. Inside our pub, attractive friezes depict Horniman's travels to Africa, India and the Americas.
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