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Westfield Shepherd's Bush | Southern Terrace, London W12 7GA, England
+44 20 3249 1919
Website
Today
12:00 - 23:00
Open now
See all hours
Hours:
Sun 12:00 - 22:00
Mon - Thu 12:00 - 23:00
Fri - Sat 12:00 - 23:30
More Info
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299 Reviews from our TripAdvisor Community

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Showing 280: English reviews
Level Contributor
23 reviews
10 restaurant reviews
common_n_restaurant_reviews_1bd8 16 helpful votes
3 of 5 bubbles Reviewed 2 weeks ago

Busaba Eathai is a casual dining restaurant focusing on tasty thai food, set at great prices. This is a perfect spot to grab some mates or even a hot date and feast on some quality thai food. The menu features a range of dishes from rice dishes, noodles, soups, curry’s and even salads. Theres something for every palate! With so... More 

Helpful?
Thank What2 L
Michal P, General Manager at Busaba Eathai, responded to this review

Dear What2L Thank you for your review. We always appreciate feedback on our food and service and will pass on your positive account of both to the Busaba Westfield staffs. We look forward to seeing you again soon. Regards Tang Yanata Sutthisont More 

Level Contributor
21 reviews
12 restaurant reviews
common_n_restaurant_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 2 weeks ago via mobile

Had never heard of this place before but stopped here for some much needed dinner before a gig at the Empire. We arrived fairly early so took advantage of the limited choice set menu available until 7pm. Food we had was excellent and filled us up. I really liked the presentation of the mains with the rice separate in its... More 

Helpful?
Thank Dan & Sarah K
Michal P, General Manager at Busaba Eathai, responded to this review

Hi Dan & Sarah, Thank for your review. We take on board all comments relating to food and ambiance and welcome you back to visit us again. Regards Tang Yanata Sutthisont More 

London, United Kingdom
Level Contributor
16 reviews
9 restaurant reviews
common_n_restaurant_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 2 weeks ago via mobile

We went to the Busaba Eathai in Westfield last night with a guest from US. We all enjoyed our dinner very much. The staff who served us were very pleasant and friendly and both our food and drink came fairly quickly. We were a bit surprised to have both our starter and main meal coming at the same time but... More 

Helpful?
Thank Sima M
Michal P, General Manager at Busaba Eathai, responded to this review

Hi Sima, Thank you for your review. We appreciate your feedback relating the food and service. We take on board all comments and ensure that we will keep the standard high. We look forward to welcoming you back again soon. Regards Tang Yanata Sutthisont More 

1 review
5 of 5 bubbles Reviewed 2 weeks ago via mobile

My partner and I were out for the movies, we decided to have busaba and it was a delight, service was great, food was excellent but most of all the general manager was amazing! Tang was clearing tables, running food, making sure all her guest were happy and looked after, it was just a great vibe! Thank you !

Helpful?
Thank Rui J
Michal P, General Manager at Busaba Eathai, responded to this review

Hi Rui J, Thank you for your review. We always appreciate feedback on our food and service and will pass on your positive account of both to Tang and the team. We look forward to seeing you again soon. Best wishes, Michal Pietraszek More 

Level Contributor
35 reviews
32 restaurant reviews
common_n_restaurant_reviews_1bd8 18 helpful votes
1 of 5 bubbles Reviewed 3 weeks ago via mobile

I have been several times in other Busaba restaurants in London and I have always been happy with service and food. Tonight we went to the Westfield's one and we have been asked to wait for about 20/25 minutes. After about 15 min of queuing, a very rude lady (manager?) came towards us and arrogantly told us to wait outside... More 

Helpful?
1 Thank Erysim
Michal P, General Manager at Busaba Eathai, responded to this review

Dear Erysim, Thank you for your review. The feedback whether good or bad is essential to ensure that we not only meet, but exceed our customers' expectations which it seems we failed to do in this occasion. I have discussed the issue within the management team to ensure that in the future this issue will not be repeated. Any issue... More 

London, United Kingdom
Level Contributor
74 reviews
53 restaurant reviews
common_n_restaurant_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed 3 weeks ago

I have been before to Busaba but this is my first time at the Westfileds Sheperds Bus branch. I went there with a group of friends on Friday. Their booking system is quite simple and reliable. We then had to change the booking and they kindly agreed to it. On the day we arrived at the restaurant and told them... More 

Helpful?
Thank 117LauG
Michal P, General Manager at Busaba Eathai, responded to this review

Hi 117LauG, Thank you for your review. We are happy that you enjoy your Busaba dining experience and look forward to seeing you again next time soon. Regards Tang Yanata Sutthisont More 

London, United Kingdom
Level Contributor
6 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 4 weeks ago via mobile

I came for some shopping at Westfield and during my round out and about I begging to think of Busaba. Every time I came to Westfield I pop in for some good,real and authentic Thai food and never left disappointed. Great prawn crackers, breaded prawns in s garlic sauce and of course calamari... You can't go wrong!!

Helpful?
1 Thank DHFuentes
Michal P, General Manager at Busaba Eathai, responded to this review

Dear DHFuentes, Thank you for your review. We take on board all the comments relating food and ambiance and welcome you back to visit us again. Regards Tang Yanata Sutthisont More 

Level Contributor
8 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed 4 weeks ago via mobile

Pricey Below Average Thai food. Look elsewhere if you want authentic Thai food. Green curry had sweet corn instead of the usual vegetables usually associated with Green Curry. Fried Prawn starter was over cooked and tough.

Helpful?
1 Thank Russell C
Michal P, General Manager at Busaba Eathai, responded to this review

Dear Russell, Thank you for your review. At Busaba our chefs are extensively trained in food preparation along with the recipe ingredients of every dish on the Busaba menu. We also carry our stringent product quality checks throughout the day to ensure that we are delivering a superior and consistent product at every moment of every day. Delivering food at... More 

Cheshire
Level Contributor
99 reviews
56 restaurant reviews
common_n_restaurant_reviews_1bd8 63 helpful votes
4 of 5 bubbles Reviewed 5 weeks ago via mobile

Communal dining fast fresh friendly. Came here after walking out of the Kensington hilton. See my review! This place 10000 times better and cheaper

Helpful?
Thank CheshireDave33
Michal P, General Manager at Busaba Eathai, responded to this review

Hi Dave, Thanks for your great review. We always appreciate feedback on our food and service and will pass on your positive account of both to the Busaba Westfield staffs. We look forward to seeing you again soon. Regards Tang Yanata Sutthisont More 

London, United Kingdom
Level Contributor
4 reviews
4 restaurant reviews
5 of 5 bubbles Reviewed 18 February 2017

I visited Busaba again after few months ago, the service is very impressive as always. The food was authentic Thai especially the calamari was so amazing. The manager name Tang told me the ingredients of it as I want to try to cook at home. She's very helpful.

Helpful?
Thank sammyuht2016
Michal P, General Manager at Busaba Eathai, responded to this review

Hi Sammyuht, Thanks for your great feedback. We ensure that we will keep our standards high and satisfy customers every visit. We look forward to welcoming you again soon. Regards Yanata Sutthisont More 

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Restaurant Details

Rating summary
  • Food
    4 of 5 bubbles
    Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
    Atmosphere
    4 of 5 bubbles
Average prices
US$13 - US$25
Cuisine
Asian, Thai, Gluten Free Options, Vegetarian Friendly, Vegan Options
Meals
Brunch, Lunch, Dinner
Restaurant features
Delivery, Takeout, Reservations, Outdoor Seating, Seating, Waitstaff, Highchairs Available, Serves Alcohol, Free Wifi, Wheelchair Accessible
Good for
Child-friendly, Special Occasion Dining, Kids, Groups, Cheap Eats
Open Hours
Sunday
12:00 - 22:00
Monday
12:00 - 23:00
Tuesday
12:00 - 23:00
Wednesday
12:00 - 23:00
Thursday
12:00 - 23:00
Friday
12:00 - 23:30
Saturday
12:00 - 23:30
Location and Contact Information
  • Address: Westfield Shepherd's Bush | Southern Terrace, London W12 7GA, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  London
  • Phone Number: +44 20 3249 1919
Description
Located in Europe's second largest shopping mall, Busaba Westfield London offers shoppers some peaceful respite from the retail buzz.

Questions & Answers

Questions? Get answers from Busaba Eathai staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?