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The Balcony, Shepherds Bush | Westfield Shopping Centre, London W12 7GE, England
0782 466 2320
11:30 - 22:00
Closed now
See all hours
Sun 11:30 - 19:00
Mon - Sat 11:30 - 22:00
More Info
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111 Reviews from our TripAdvisor Community

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Showing 101: English reviews
Level Contributor
3 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
Reviewed 3 days ago NEW

Good for a quick meal. The price is reasonable. My spicy beef soup is amazing as well as the Vietnamese coffee. Service is fast and staffs are friendly.

1 Thank Mark H
Brighton, United Kingdom
Level Contributor
19 reviews
13 restaurant reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
Reviewed 4 days ago NEW via mobile

Don't understand why this gets a bad write up. It's in a mall whereby the customer traffic is high and they cater for possible hundreds or people every day. It's quick, tasty and ok priced. Food is cooked fresh to order, they are making the spring rolls fresh constantly. We always eat here when we visit which is probably every... More 

Thank Sam P
Dublin, Ireland
Level Contributor
134 reviews
80 restaurant reviews
common_n_restaurant_reviews_1bd8 82 helpful votes
Reviewed 2 weeks ago via mobile

Had lunch there as I love Pho and the Vietnamese crispy rolls (cha gio).. but the taste of food is quite bland. The rolls were crispy and decent size but it was a bit bland. I also had the beef Pho and asked not to get the noodles and replace them with a bit more vegetables. The guy said he... More 

Thank Pouty27
Level Contributor
16 reviews
11 restaurant reviews
common_n_restaurant_reviews_1bd8 17 helpful votes
Reviewed 3 weeks ago via mobile

Went for lunch here today avoid at all cost! There is fast food and then there is this! literally 30 secs for a chicken noodle broth. The food smelt nice but the taste and look was enough to put me off. Both my partner and I had to ask for a refund. Just awful

Thank Sooz1982
London, United Kingdom
Level Contributor
163 reviews
131 restaurant reviews
common_n_restaurant_reviews_1bd8 81 helpful votes
Reviewed 3 weeks ago via mobile

Had the bun rieu soup which on the plus side was tasty, healthy, a generous portion with good amounts of tofu. It was a shame it wasnt as hot and spicy as i was expecting given the description, and the noodles tasted somewhat bland. Close to £10 for a noodle soup was a little high too. However not bad for... More 

1 Thank niraj n
Level Contributor
260 reviews
162 restaurant reviews
common_n_restaurant_reviews_1bd8 113 helpful votes
Reviewed 21 March 2017

I had chosen the Bun Rieu soup looking forward to it being hot and spicy as advertised but there was disappointingly little in the way of either heat or spice. Admittedly it was plentiful - a big bowlful - but after eating what could be taken out with chopsticks, there was nothing much left interest in the taste department so... More 

Thank bfltd0
Sydney, Australia
Level Contributor
504 reviews
320 restaurant reviews
common_n_restaurant_reviews_1bd8 285 helpful votes
Reviewed 20 March 2017

I've eaten here a few times, each time it takes a while to convince myself because the food is not good and the prices are high. If a similar alternative opened up at Westfield with decent food and prices, no doubt they'd put Pho out of business. The only good thing is the home made blended cold teas in exotic... More 

Thank BarbieMegaTraveller
Level Contributor
27 reviews
26 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
Reviewed 22 February 2017 via mobile

I had Bun Rieu soup and it tasted nothing but water,,, no flavour what so ever I have finished just simply because I was hungry and in rush

1 Thank Mahdi D
London, United Kingdom
Level Contributor
296 reviews
185 restaurant reviews
common_n_restaurant_reviews_1bd8 122 helpful votes
Reviewed 18 February 2017 via mobile

Stopped off here to have some lunch while shopping especially as the chicken is halal. I have to say the quality was very average. I ordered the wok fried noodles with chicken and prawn. The only good thing is the fresh juices especially the mint, apple and ginger.

Thank Connecttraveller
Level Contributor
16 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
Reviewed 15 January 2017 via mobile

Bland, tasteless, messy, expensive. £26 for a shared started and 2 bowls of soup. The soup was very watery and had an over powering taste of lemon so much so that it was like toilet cleaner. The starter was the fried pork spring roll.... just tasted like cheap sausage meat, no real flavor.... Eat else where

1 Thank Browny3649

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Restaurant Details

Rating summary
  • Food
    3.5 of 5 bubbles
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
    3.5 of 5 bubbles
Fast food, Asian, Vietnamese, Soups
Lunch, Dinner
Restaurant features
Seating, Wheelchair Accessible
Good for
Cheap Eats, Kids, Child-friendly
Open Hours
11:30 - 19:00
11:30 - 22:00
11:30 - 22:00
11:30 - 22:00
11:30 - 22:00
11:30 - 22:00
11:30 - 22:00
Location and Contact Information
  • Address: The Balcony, Shepherds Bush | Westfield Shopping Centre, London W12 7GE, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  London
  • Phone Number: 0782 466 2320

Questions & Answers

Questions? Get answers from Pho staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?