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Freemasons Arms

#15,511 of 18,303 Restaurants in London
$$ - $$$, British,
32 Downshire Hill | Hampstead Heath, London NW3 1NT, England
+44 20 7433 6811
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  • Excellent17%
  • Very good22%
  • Average17%
  • Poor17%
  • Terrible27%
5 days ago
“They turned the music down at our request”
3 weeks ago
“Sadly deteriorating and very messy.”
Open Now
11:00 AM - 11:00 PM Hours
Bar, British, Pub, Grill, Vegetarian Friendly, Gluten Free Options
$$ - $$$
32 Downshire Hill | Hampstead Heath, London NW3 1NT, England
All Details
Write a ReviewReviews (447)
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1 - 10 of 425 reviews

Reviewed yesterday

We love the Freemasons so were particularly disappointed with our bad experience on Mother's Day. I am on the mailing list and received an invitation to book for MD lunch which I did immediately, only to find they were fully booked online. It said that...More

Thank LondonJazzy
Reviewed 5 days ago

Went for lunch with a friend. We hadn't seen each other for a while so we hoping to have a good catch up chat. Wee went in and there was extremely loud music blaring out. We asked for a table away from the loud speakers...More

Thank gillian750
Reviewed 6 days ago via mobile

Fine food with wonderful service from Mariana and Rohan. Excellent portions as well. 😁 What a lovely Sunday!

Thank Oliver G
Reviewed 1 week ago via mobile

Went for a solo light lunch today. The pub boasts a fantastic Decor with high ceilings which gives it that relaxing, spacious feel yet still maintains its coziness. The staff were well presented, very friendly and incredibly knowledgeable with both the drinks and food menu....More

Thank Lewis E
Reviewed 2 weeks ago via mobile

Best pub roast me and my family have had in years!! It was extremely busy and we can see why! The staff worked hard to serve everyone efficiently and with a smile. Thank you so much to all the staff working that day. We look...More

Thank wilkieval
Manager_Freemasons, Manager at Freemasons Arms, responded to this reviewResponded 2 weeks ago

Hi wilkieval, Thank you so much for taking the time to leave us this lovely review. I'm really glad you enjoyed your roasts. I have passed your kind comments onto the kitchen and front of house teams! We look forward to seeing you soon. Thanks...More

Reviewed 3 weeks ago

We booked dinner here on Sat night and arrived to see glasses and plates on tables everywhere. It remained that way the whole night. Waiters and staff literally walked around dirty tables, not thinking to collect anything. Even when food arrived, our own plates stayed...More

Thank Chris B
Manager_Freemasons, Manager at Freemasons Arms, responded to this reviewResponded 2 weeks ago

Hi Chris, Thanks for taking the time to leave feedback. I'm sorry to hear you didn't enjoy your night with us on Saturday. Unfortunately we did have some team members call in sick this day so we were short staffed. This is why we were...More

Reviewed 3 weeks ago

We met friends for a late Sunday Lunch and while this is a very nice pub, in a very very nice location, the food was just too bland. Boring with no character. It feels like they are going through the motions, serving the endless supply...More

Thank Ian R
Manager_Freemasons, Manager at Freemasons Arms, responded to this reviewResponded 2 weeks ago

Hi Ian R, Thank you for your review. I'm glad you enjoyed the feel of the pub. I'm very disappointed to hear you didn't enjoy the food, I have passed your comments onto the head chef. We do get a lot of customers coming off...More

Reviewed 3 weeks ago

My parents recently visited me and my girlfriend in London. We thought we'd take them for a walk around the Heath and for a Sunday Roast at the Freemasons Arms as we had not been before. I booked a week in advance through their online...More

2  Thank Adam N
Manager_Freemasons, Manager at Freemasons Arms, responded to this reviewResponded 2 weeks ago

Hi Adam M, Thank you for taking the time to leave us a review, we are constantly trying to improve so feedback like yours is crucial. I am disappointed to hear the staff member wasn't helpful with your requests. Our booking system on the weekend...More

Reviewed 5 weeks ago

We have been to this pub a few times but only for drinks which was fine - especially in the garden outside. This week we have been invited for dinner and unfortunately we were very disappointed. None of our dishes was good. Lobster & Crab...More

1  Thank ErmiCK
Manager_Freemasons, Manager at Freemasons Arms, responded to this reviewResponded 2 weeks ago

Hi ErmiCK, I am very sorry to hear about your disappointing experience with us. The fishcakes are cooked from fresh but it sounds like they were not cooked thoroughly enough and I am very sorry about that, it is unacceptable. If you had raised this...More

Reviewed 25 January 2018 via mobile

Loved the service from the bar staff from Zhenya and Craig thank you all for the assistance during our wake. A lot of respect from us.

Thank Matt S
Manager_Freemasons, Manager at Freemasons Arms, responded to this reviewResponded 31 January 2018

Hi Matt, Thank you for taking the time to review the Freemasons Arms, I am glad to hear that you enjoyed the service from Zhenya and Craig and we look forward to welcoming you back again in the future. Kind Regards, Natalie

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Restaurant Details

Rating summary
  • Food
  • Value
Average prices
US$11 - US$25
Lunch, Brunch, After-hours
Restaurant features
Free Wifi, Reservations, Outdoor Seating, Buffet, Seating, Waitstaff, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Accepts American Express, Accepts Mastercard, Accepts Visa, Digital Payments
Good for
Groups, Bar Scene, Kids, Child-friendly
Open Hours
12:00 PM - 10:30 PM
11:00 AM - 11:00 PM
11:00 AM - 11:00 PM
11:00 AM - 11:00 PM
11:00 AM - 11:00 PM
11:00 AM - 11:00 PM
11:00 AM - 11:00 PM
Location and Contact Information
  • Address: 32 Downshire Hill | Hampstead Heath, London NW3 1NT, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  London
  • Phone Number: +44 20 7433 6811
Set in the wonderful location of Hampstead, The Freemasons Arms is a unique country pub and restaurant that blends rural charm with modern flair. We invite you to dine out in stylish yet welcoming surroundings and sample our seasonal menus, perfectly complimented by an array of cask conditioned ales and fine wines
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