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Bella Italia Gloucester Quays

Gloucester Quays Outlet St. Ann Way, Gloucester GL1 5SH, England
+44 1452 347186
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  • Excellent47%
  • Very good21%
  • Average10%
  • Poor8%
  • Terrible14%
Travellers talk about
“pasta” (21 reviews)
“tiramisu” (4 reviews)
“lamb shank” (5 reviews)
Open Now
11:30 AM - 10:00 PM Hours
Italian, Pizza, European, Vegetarian Friendly, Vegan Options, Gluten Free Options
$$ - $$$
Gloucester Quays Outlet St. Ann Way, Gloucester GL1 5SH, England
All Details
Write a ReviewReviews (347)
Traveller rating
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1 - 10 of 346 reviews

Reviewed 1 week ago via mobile

Stopped for an early evening meal recently, as I thought I would give Bella Italia another try after my last visit fell well below expectations. Ordered our meals and started and drinks only to be served bread with the starter which should have arrived later...More

Thank Michael F
BI Guest Experi... S, Guest Relations Manager at Bella Italia Gloucester Quays, responded to this reviewResponded today

Hi Michael Thanks for taking the time to review your recent visit with us. We value all feedback, both positive and negative and appreciate the opportunity it presents us to continue to improve and provide the highest standard of customer care. We are sorry to...More

Reviewed 1 week ago via mobile

We visited on Friday after Nando’s was full and I’m so glad we did. The service, although we had not booked, was fantastic. The waitress Becky was very busy as the restaurant was almost full but she made us feel so welcome. We enjoyed it...More

Thank Dawn S
Reviewed 2 weeks ago via mobile

As my daughter likes this place, we thought it was a good shout to visit. The service provided was extremely good. The waitress was attentive and looked out for us. The food was good, not exceptional. Did not like the hazelnut gelato though.

Thank Reebak123
Reviewed 2 weeks ago via mobile

So I don’t like to put negative reviews out there, but honestly the service there today was horrendous! I visited with my friend and our four children between us. We had a table booked at 3pm, so not a busy time - which wasn’t ready...More

1  Thank riproaringpoptart
BI Guest Experi... S, Guest Relations Manager at Bella Italia Gloucester Quays, responded to this reviewResponded 2 weeks ago

Hi, Thanks for taking the time to review your visit. We are sorry to hear that you felt that your visit lacked our usual Bella charm and service pace. Our service should be attentive, friendly, knowledgeable, fast and accurate service and are sorry that this...More

Reviewed 3 weeks ago

We visited sat 18th March at 6.30pm. Should of guessed how bad it would be given it was the only place with tables avalible. Service was very poor. The couple who sat down after us were served their meals before we even had our order...More

Thank Darren T
BI Guest Experi... S, Guest Relations Manager at Bella Italia Gloucester Quays, responded to this reviewResponded 2 weeks ago

Hi Darren, Thanks for your feedback. We are sorry to hear that you our usual Bella pace and delicious food standards weren't up to scratch during your visit. This is unlike us and there's no excuse for a poor calzone at Bella! We will ensure...More

Reviewed 3 weeks ago via mobile

Hi, very happy customer here, I wanted to thank you for the outstanding service my friends and I got when we came in for lunch on 25th March. Our waitress introduced herself as Maggie and was so friendly and helpful, although there were some issues...More

Thank Izzy_Frost94
Reviewed 3 weeks ago

I really hate giving negative reviews but I had to just put down in words my frustration at Belle Italians in Gloucester. This could have been so much more of a pleasant experi nice. We had groupon voucher for a Prosecco Brunch for two. On...More

Thank Michelle F
Reviewed 12 March 2018

Last time, which was our first visit, that we came here the atmosphere, food, and drinks were fantastic, and we thought we found a good "chain" italian restuarant that the whole family could enjoy. We went there today for Mothers Day, as there was a...More

Thank michael f
BI Guest Experi... S, Guest Relations Manager at Bella Italia Gloucester Quays, responded to this reviewResponded 3 weeks ago

Hi Michael, Thanks for your review. We are sorry we disappointed you on your Mother's Day visit. We are sorry to hear that there was a mix up with what deals were on. We would like to pick this up with you, please can you...More

Reviewed 4 March 2018 via mobile

I have never had bad food here. I love Italian food and this place doesn’t let me down. The only downfall is the staff. I feel bad saying this yet they aren’t the most attentive and don’t give service with a smile. I could describe...More

Thank KmB_35
Reviewed 3 March 2018

Popped in for a quick bite to eat before a visit from the cinema. Enjoyable food and attentive service from Laura.

Thank Chloe H
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Restaurant Details

Rating summary
  • Food
  • Value
Average prices
US$9 - US$20
Breakfast, Lunch, Dinner, Brunch
Restaurant features
Reservations, Outdoor Seating, Seating, Waitstaff, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Accepts Visa, Free Wifi, Accepts Credit Cards
Good for
Special Occasion Dining, Kids, Child-friendly, Groups
Open Hours
9:00 AM - 10:00 PM
11:30 AM - 10:00 PM
11:30 AM - 10:00 PM
11:30 AM - 10:00 PM
11:30 AM - 10:00 PM
11:30 AM - 11:00 PM
9:00 AM - 11:00 PM
Location and Contact Information
  • Address: Gloucester Quays Outlet St. Ann Way, Gloucester GL1 5SH, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  Cotswolds  >  Gloucester
  • Phone Number: +44 1452 347186
  • E-mail
Bella Italia have over 100 Italian restaurants across the UK serving pizza, pasta, Italian classics and more, made with ingredients from Italian-family producers.
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