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The Palm Court at The Grand

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The Leas | at The Grand, Folkestone CT20 2XL, England
+44 1303 222222
Website
Today
07:00 - 21:00
Open now
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Hours:
Sun 07:00 - 18:00
Mon - Thu 07:00 - 21:00
Fri - Sat 07:00 - 22:00
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279 Reviews from our TripAdvisor Community

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Showing 279: English reviews
Dover, United Kingdom
Level Contributor
3 reviews
1 of 5 bubbles Reviewed 1 week ago

We have just visited The Palm Court at the Grand in Folkestone for a family Sunday Lunch. At £ 24.00 each we expected something good, but it really wasn't. The Grand is an historic building with a fantastic setting on the Leas overlooking the English Channel, but on entering it is worn and shabby. Several family groups were spread out... More 

Helpful?
Thank Glenn M
Broadstairs, United Kingdom
Level Contributor
25 reviews
9 restaurant reviews
common_n_restaurant_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed 4 weeks ago

This was the car very Sunday lunch for an Aunties 65th Birthday. Lovely surroundings, great staff. Food good, potatoes a bit peppery, kids enjoyed theirs too, lots of starter choices and yummie puds!!!! Afternoon tea looked scrumptious!!!! Sorry cannot connect moment on price as this was a treat.

Helpful?
Thank mandyw1995
Robert_GrandManager, General Manager at The Palm Court at The Grand, responded to this review

Dear mandyw1995, Thank you for taking the time to review us here at The Grand, I’m glad you enjoyed our every popular Sunday carvery and I will pass on these lovely comments to the team. Wishing your Aunty wonderful belated birthday wishes, Kind Regards Robert Philpot Food and Beverage Manager The Grand More 

Level Contributor
6 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 4 weeks ago

Have been here for a Sunday Breakfast, good value, nice to be spoilt too, lovely setting overlooking the sea. Also been here on a group visit for a Wednesday when they do a pensioners lunch, 2 courses plus tea/coffee good choices, used the green room because of a large number of people (club) Food was HOT. always a plus, staff... More 

Helpful?
Thank Kathleen C
Robert_GrandManager, General Manager at The Palm Court at The Grand, responded to this review

Dear Kathleen C, Thank you for your lovely descriptive review; thank you for highlighting the excellent value of our Wednesday “Lunch Club” (Two courses, Coffee and live Pianist for £9.75) and for the kind words regarding our Award Winning team. I hope very much to see you at The Grand again, Kind Regards Sharon Mitchell Food & Beverage Supervisor The... More 

Maldon, United Kingdom
Level Contributor
6 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 5 weeks ago

I promised my wife Tea at the Grand and so booked for Saturday afternoon. We had a lovely tea, with a small selection of sandwiches, scone, pastries and of corse pot of tea, A lovely table in the window alcove, with view across The Leas. I would rate this as excellent value, although the Grand has perhaps faded glories these... More 

Helpful?
Thank mikegriffin807
Robert_GrandManager, General Manager at The Palm Court at The Grand, responded to this review

Dear mikegriffin807, Thank you so much for your lovely review, I am so glad you enjoyed your afternoon tea with us. Thanks for highlighting our competitive pricing. I look forward to seeing again soon. Kind Regards, Dana Majed Deputy Food &Beverage Manager The Grand More 

Welwyn Garden City, United Kingdom
Level Contributor
22 reviews
10 restaurant reviews
common_n_restaurant_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 6 February 2017

Upon arrival we were seated by a friendly waitress who tended to us all evening and was very attentive without being over the top. The set menu offers a lot of variety for an affordable price, the live pianist added a touch of class. If we were ever back in the area we would defiantly visit again.

Helpful?
Thank Rachel G
Robert_GrandManager, General Manager at The Palm Court at The Grand, responded to this review

Dear Rachel G, Thank you for the kind words and for highlighting our competitive pricing. You may be interested to know that we have updated our seasonal menus since your last visit and I hope you get to sample them when next you visit the area. Kind Regards Robert Richardson MIH General Manager The Grand More 

Folkestone, United Kingdom
Level Contributor
35 reviews
19 restaurant reviews
common_n_restaurant_reviews_1bd8 44 helpful votes
4 of 5 bubbles Reviewed 6 February 2017

my husband and I are trying to eat in as many places as we can as we live in Folkestone and want to try as many restaurants in our beautiful town as possible, so we can recommend them to friends etc. came here yesterday for Sunday carvery, it was quite full, but not too noisy so you could have a... More 

Helpful?
Thank ilovediamonds35
Robert_GrandManager, General Manager at The Palm Court at The Grand, responded to this review

Dear ilovediamonds35, Thank you for taking the time to review us here at The Grand, I am glad you enjoyed your visit and got a view of what The Grand has to offer. That said I am deeply concerned about how you felt you were treated by a member of our team, It is very uncharacteristic of any member of... More 

Ramsgate, United Kingdom
Level Contributor
4 reviews
common_n_restaurant_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 5 February 2017 via mobile

Exceptional buffet and main course. Have plenty of choices on offer and the service is second to none. Highly recommended as this setting is indeed grand.

Helpful?
Thank David B
Robert_GrandManager, General Manager at The Palm Court at The Grand, responded to this review

Dear David B, Thank you so much for your wonderful review, I am so pleased you enjoyed Sunday lunch and had a good time with us. Again thanks for your kind words and your recommendation of The Grand as grand indeed. I will be so proud to see you again soon. Kind Regards, Dana Majed Deputy Food &Beverage Manager The... More 

London, England, United Kingdom
Level Contributor
17 reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 2 February 2017

Excellent tea and very pleasant staff serving. Interesting history. Excellent location for walking and taking in the area.

Helpful?
Thank Alan S
Robert_GrandManager, General Manager at The Palm Court at The Grand, responded to this review

Dear Alan S, Thank you so much for your wonderful review, I have passed your kind words to our team. I will be very proud to see you again soon. Kind Regards, Dana Majed Deputy Food &Beverage Manager The Grand More 

Level Contributor
4 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 29 January 2017 via mobile

Put simply, the price we paid was far more than the occasion warranted. You expect to pay a premium for Christmas dinner, but equally it is reasonable to expect a premium occasion. This most definitely was not delivered. Average food, bored staff and the only entertainment provided by a distant pianist. There are better restaurants, my advice is to use... More 

Helpful?
1 Thank Mark H
Robert_GrandManager, General Manager at The Palm Court at The Grand, responded to this review

Dear Mark H, Thank you for your review, but I was on duty on Christmas Day and I personally checked every single table myself and I haven’t heard any negative feedback whatsoever. Also I have gone through all the bookings for that day and couldn’t find any booking in your name or similar. Kind Regards Kind Regards, Dana Majed Deputy... More 

Sandgate, United Kingdom
Level Contributor
8 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 26 January 2017 via mobile

With beautiful views across the Leas, you can enjoy a superb breakfast, at a set price it's not the cheapest but it is the best value. We are frequent diners and what also brings us back are the friendly staff especially Rita who always brightens our morning.

Helpful?
1 Thank Viv2010
Robert_GrandManager, General Manager at The Palm Court at The Grand, responded to this review

Dear Viv2010, Thank you very much for your lovely review, I am so glad you had a good time and enjoyed your breakfast with us. I passed your kind words to our team specifically Rita and I look forward to seeing you again soon. Kind Regards, Dana Majed Deputy Food &Beverage Manager The Grand More 

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Restaurant Details

Rating summary
  • Food
    4 of 5 bubbles
    Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
    Atmosphere
    4 of 5 bubbles
Cuisine
British, Gluten Free Options
Meals
Breakfast, Lunch, Dinner
Restaurant features
Reservations, Seating, Waitstaff, Parking Available, Highchairs Available, Serves Alcohol, Full Bar, Free Wifi, Outdoor Seating, Wheelchair Accessible
Good for
Business meetings, Child-friendly, View, Groups, Special Occasion Dining
Open Hours
Sunday
07:00 - 18:00
Monday
07:00 - 21:00
Tuesday
07:00 - 21:00
Wednesday
07:00 - 21:00
Thursday
07:00 - 21:00
Friday
07:00 - 22:00
Saturday
07:00 - 22:00
Location and Contact Information
  • Address: The Leas | at The Grand, Folkestone CT20 2XL, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  Kent  >  Folkestone
  • Phone Number: +44 1303 222222

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of The Palm Court at The Grand and other visitors
2 questions
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Folkestone, United Kingdom

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Questions? Get answers from The Palm Court at The Grand staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?