We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

The Palm Court at The Grand

The Leas | at The Grand, Folkestone CT20 2XL, England
+44 1303 222222
Website
Save
Map
Satellite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
Overview
  • Excellent43%
  • Very good24%
  • Average14%
  • Poor9%
  • Terrible10%
Travellers talk about
“scones” (48 reviews)
“cream and jam” (6 reviews)
“kippers” (4 reviews)
Closed Now
All hours
CUISINES
British, Gluten Free Options, Vegetarian Friendly
PRICE
$$ - $$$
RATINGS
Service
Food
Value
Atmosphere
LOCATION
The Leas | at The Grand, Folkestone CT20 2XL, England
All Details
Write a Review
Reviews (321)
Traveller rating
Traveller type
Time of year
Language

1 - 10 of 321 reviews

Reviewed 2 days ago

Went for a birthday celebration without a doubt the worst tea I have ever been served my 12 year old granddaughter would have made better scones the cakes were left over gateaux slices from lunch time menu. Service was poor did not see a waitress...More

Thank 257kc21
Reviewed 6 days ago

I was disappointed to read some not so complimentary reviews for this hotel. We moved into the area about 6 weeks ago and have had 5 breakfasts here and 6 Sunday lunches. On each occasion we have had great service and really good food. The...More

1  Thank Kerry R
Reviewed 6 days ago via mobile

My friend and I met in Keppels Bar/Restaurant (within the Grand) for lunch. We had a coffee first and noticed that the Palm Court (also in the Grand) were doing an offer of 2 courses + coffee for £9.95. As this was a good deal...More

Thank Pat M
Reviewed 1 week ago

Relaxing afternoon with girlfriends. The afternoon tea was quite pleasant. The gentleman waiter was a little busy as he seemed to be working solo, but pleasant and attentive to any request. Nicely presented selection of sandwiches, scones and cake plus traditional English trifle. The hotel...More

1  Thank lisadebono1
Reviewed 1 week ago

The location can't be beaten, overlooking The Leas and the channel in the sunshine. The restaurant is laid up with white starched linen tablecloths and serviettes. There only seemed to be one waitress so the service was pretty slow but luckily we were there to...More

Thank Mel L
Robert_GrandManager, General Manager at The Palm Court at The Grand, responded to this reviewResponded 6 days ago

Dear Mel L, Thank you so much for your kind words in regards to our wonderful building and I am so glad you enjoyed your lunch with us. I am sorry that you felt the service was slow and I have referred your comments to...More

Reviewed 1 week ago

We decided to eat in the Palm Court while staying at the Grand and it was a very pleasurable experience, The food was piping hot and obviously prepared on site, vegetables were al dente and not cooked to a soggy mush as one so often...More

Thank Bryan T
Robert_GrandManager, General Manager at The Palm Court at The Grand, responded to this reviewResponded 6 days ago

Dear Bryan T, Thank you so much for your lovely feedback. I am so glad you enjoyed your meal with us and I thank you for mentioning we have such beautiful views from our restaurant. I have passed your kind words to our team specifically...More

Reviewed 1 week ago via mobile

We stopped here after a walk along the coast line. For a lovely cup of tea and cream scone ‘a cream afternoon tea’ Lovely tea and lovely scones. The staff were very friendly and accommodating The views were lovely and would highly recommend :-)More

Thank Louise L
Robert_GrandManager, General Manager at The Palm Court at The Grand, responded to this reviewResponded 6 days ago

Dear Louise L, Thank you very much for your lovely review, I am so glad you enjoyed our afternoon tea. I passed your kind words to our team. Thank you also for recommending The Grand. I hope to see you again soon. Kind Regards Dana...More

Reviewed 2 weeks ago via mobile

This was a great way to start the day on my 60th birthday with my family! The full English breakfast cooked by Ilya was perfect..freshly cooked and well presented. Rita was friendly and attentive in taking our orders ..all with slight variations...and made our visit...More

1  Thank Jill M
Robert_GrandManager, General Manager at The Palm Court at The Grand, responded to this reviewResponded 2 weeks ago

Dear Jill M Thank you very much for your lovely review, I am so glad you enjoyed our breakfast. I passed your kind words to our team specifically Eleazar (llya) and Rita. Thank you also for highlighting our beautiful building. I hope to see you...More

Reviewed 4 weeks ago

We had sparkling high tea in the restaurant of this wonderful charming old hotel. The ambience is spectacular and the service is impeccable!! Rita our waiter did everything she could to make our visit perfect :-) We love this grand place and the staff are...More

1  Thank sunloverOslo
Robert_GrandManager, General Manager at The Palm Court at The Grand, responded to this reviewResponded 3 weeks ago

Dear sunloveroslo, Thank you for your kind review, I will be sure to pass on these kind words to the team especially Rita who I’m sure would love to hear your feedback. Kind Regards Robert Philpot Food and Beverage Manager The Grand

Reviewed 8 September 2017

The food is fine, service is patchy. I had food there twice during a two day stay and one waitress (Catallina) tried very hard, the others weren't quite so helpful. One waitress was quite argumentative! Her colleague apologised but it really shouldn't happen. I know...More

Thank MrsElsea
Robert_GrandManager, General Manager at The Palm Court at The Grand, responded to this reviewResponded 11 September 2017

Dear MrsElsea, Thank you for your feedback and I am glad you enjoyed your meal with us. I can only apologize on behalf of my team. I can assure it is a very rare occurrence that I hear something like this about my staff as...More

Nearby
Nearby Restaurants
Conchitas
528 reviews
.73 km away
Earls Restaurant
243 reviews
.46 km away
La Tavernetta
312 reviews
.64 km away
The Meze House
260 reviews
.82 km away
Nearby Attractions
Lower Leas Coastal Park
757 reviews
.25 km away
Zig Zag Path
32 reviews
.78 km away
Leas Cliff Hall
110 reviews
.71 km away
Kingsnorth Gardens
41 reviews
.90 km away
Ask a question
Questions & Answers
yvonne012014
25 June 2017|
AnswerShow all 2 answers
Response from Robert_GrandManager | Property representative |
Yes we do. You can access it via our website. Apologies Trip Advisor doesn't allow website links to be posted in the replies.
0
Votes
Pearl M
9 April 2016|
Answer
Response from Robert_GrandManager | Property representative |
Prices can be found on our website.
0
Votes
Mary S
5 July 2015|
Answer
Response from 1965_anti | Reviewed this property |
Yes, very much so.
0
Votes
Improve this listing

Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Meals
Breakfast, Brunch, Lunch, Dinner
Restaurant features
Reservations, Seating, Waitstaff, Parking Available, Highchairs Available, Serves Alcohol, Full Bar, Free Wifi
Good for
Groups, Romantic, Child-friendly, Kids, Special Occasion Dining, Local cuisine, View
Open Hours
Sunday
7:00 AM - 6:00 PM
Monday
7:00 AM - 9:00 PM
Tuesday
7:00 AM - 9:00 PM
Wednesday
7:00 AM - 9:00 PM
Thursday
7:00 AM - 9:00 PM
Friday
7:00 AM - 10:00 PM
Saturday
7:00 AM - 10:00 PM
Location and Contact Information
  • Address: The Leas | at The Grand, Folkestone CT20 2XL, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  Kent  >  Folkestone
  • Phone Number: +44 1303 222222
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing