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The Palm Court at The Grand

The Leas | at The Grand, Folkestone CT20 2XL, England
+44 1303 222222
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Overview
  • Excellent45%
  • Very good24%
  • Average13%
  • Poor8%
  • Terrible10%
Travellers talk about
“scones” (55 reviews)
“cream and jam” (7 reviews)
“cake” (27 reviews)
Closed Now
Hours
CUISINES
British, Vegetarian Friendly, Vegan Options, Gluten Free Options
PRICE
$$ - $$$
RATINGS
Food
Service
Value
Atmosphere
LOCATION
The Leas | at The Grand, Folkestone CT20 2XL, England
All Details
Write a ReviewReviews (382)
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1 - 10 of 381 reviews

Reviewed 3 days ago

Perfect venue with views to France while you eat. The staff are lovely and its not as expensive as you might expect. The food is well prepared good quality and good value for money. A variation of menus for different times of day. Lunches are...More

Date of visit: October 2018
Thank 9,227
Reviewed 1 week ago

We called in on the off chance whilst visiting Folkestone on a Radio 4 ‘Homefront’ visit , we were greeted by a helpful member of staff who allowed us to book our tea at 2 pm which was very convenient for us as we had...More

Date of visit: December 2018
Thank MumsieSuffolk
Reviewed 3 weeks ago via mobile

My wife and I went this morning for breakfast. We hadn’t been for about 3 years. The breakfast which cost £9 each consisted of a choice a full English with all the trimmings. Or there were alternatives which incurred a small supplement charge. What ever...More

Thank 37BrianH
Reviewed 4 weeks ago via mobile

I have visited The Grand previously, over the years the carvery has deteriorated. The meats are kept warm under heat lamps and are incline to be dried out. The roast potatoes are almost white! It used to be a great roast, but no longer. Apparently,...More

2  Thank helenmatthews2018
Reviewed 4 November 2018

An iconic venue to gather the family from round the Globe. Sunday Lunch, just right. Negative, the lift out of action, so entered and jammed myself in the power wheelchair at the west door. This entrance is a nightmare so dangerous, then to the Palm...More

Date of visit: November 2018
Thank Elizabeth J
Reviewed 1 November 2018

We chose the buffet Sunday Lunch, which was of reasonable quality and at £25 for 3 courses (including coffee) was perhaps a little overpriced, however, it is set in a lovely dining room with views over the Channel. Whilst the staff were very pleasant, it...More

Thank mikesierra
Reviewed 4 October 2018 via mobile

Decided to go to the Grand for Sunday lunch. Wow! Rita, the best waitress ever, treated us like royalty and we wanted for nothing! Ten stars!! Fantastic food and service. I cannot eat anything with gluten and Rita asked the chef to make something special....More

3  Thank DianneM1002
Robert_GrandManager, General Manager at The Palm Court at The Grand, responded to this reviewResponded 2 November 2018

Dear DianneM1002, Thank you so much for your wonderful review. I am so glad you enjoyed our Sunday lunch. I will be sure to pass over these comments to the team (especially Rita) and we look forward to seeing you again in the near future....More

Reviewed 20 September 2018

The Grand Hotel sits resplendent on The Leas in Folkestone. We decided to try the Palm Court at the Grand for afternoon tea last Sunday afternoon. When you enter you realise this once Grand hotel is now a shadow of its former self and is...More

Date of visit: September 2018
1  Thank David S
Reviewed 28 August 2018

My husband and I have visited this beautiful place several times for lunch and it really is a delightful place to done in the Palm Court overlooking the Lead and the sea. On certain days there is a pianist playing and on Wednesdays there is...More

Thank MeganKent
Robert_GrandManager, General Manager at The Palm Court at The Grand, responded to this reviewResponded 3 September 2018

Dear MeganKent Thank you for your delightful and humorously titled review, I am glad to hear you enjoy your visits to The Grand and we look forward to many more. In respect of your other comments we are currently undergoing refurbishments throughout many areas of...More

Reviewed 5 August 2018 via mobile

Absolutely appalling. No staff, food ran out, service was a disgrace. I will never go to the Grand again!!! The staff had a row with the chef in public. The food was cold. We waited over half an hour for a drink. The fee was...More

Thank JoC2122
Robert_GrandManager, General Manager at The Palm Court at The Grand, responded to this reviewResponded 29 August 2018

Dear Jo C Thank you for your review, I am sorry to hear these comments in regards to our highly successful Christmas Day Lunch and, given the eight months that have passed since Christmas, can only apologize at this point. I would hope you can...More

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Ask a question
Questions & Answers
Yvonne C
25 June 2017|
AnswerShow all 2 answers
Response from Robert_GrandManager | Property representative |
Yes we do. You can access it via our website. Apologies Trip Advisor doesn't allow website links to be posted in the replies.
0
Votes
Pearl M
9 April 2016|
Answer
Response from Robert_GrandManager | Property representative |
Prices can be found on our website.
0
Votes
Mary S
5 July 2015|
Answer
Response from 1965_anti | Reviewed this property |
Yes, very much so.
0
Votes
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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Meals
Breakfast, Lunch, Dinner
Restaurant features
Reservations, Outdoor Seating, Private Dining, Seating, Waitstaff, Parking Available, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Free Wifi
Good for
Local cuisine, Romantic, Special Occasion Dining, Groups, View, Business meetings, Kids, Child-friendly
Open Hours
Sunday
7:00 AM - 6:00 PM
Monday
7:00 AM - 9:00 PM
Tuesday
7:00 AM - 9:00 PM
Wednesday
7:00 AM - 9:00 PM
Thursday
7:00 AM - 9:00 PM
Friday
7:00 AM - 10:00 PM
Saturday
7:00 AM - 10:00 PM
Location and Contact Information
  • Address: The Leas | at The Grand, Folkestone CT20 2XL, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  Kent  >  Folkestone
  • Phone Number: +44 1303 222222
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