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The British Hotel

$$ - $$$, British,
North Quay, Douglas IM1 4LB
+44 1624 616663
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Overview
  • Excellent45%
  • Very good40%
  • Average7%
  • Poor5%
  • Terrible3%
Travellers talk about
“fish and chips” (13 reviews)
“sea bass” (5 reviews)
Restaurant Hours
CUISINES
Bar, British, Pub, Vegetarian Friendly
PRICE
$$ - $$$
RATINGS
Service
Food
Value
Atmosphere
LOCATION
North Quay, Douglas IM1 4LB
All Details
Write a ReviewReviews (139)
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1 - 10 of 139 reviews

Reviewed 25 December 2017

7 In our party and 5 were served after half an hour the remaining two were forgotten, when we reminded the staff they first argued that we had not ordered for 7 until we produced the list we had handed in, then the two had...More

Thank orrry
HeronBrearleyPubs, Marketing Administrator at The British Hotel, responded to this reviewResponded 27 December 2017

Hi there orry Thank you for taking the time to write to us with your feedback of The British. I am very disappointed to learn of your poor experience. We aim to serve delicious food, which includes cooking to order and with this in mind,...More

Reviewed 24 December 2017

Went to the British for lunch with friends on Christmas Eve only good thing was the company. Two ordered fish and chips one with no mushy peas. When they arrived both had peas in ramekins when pointed out one was ordered no peas the waitress...More

Thank barrule
HeronBrearleyPubs, Marketing Administrator at The British Hotel, responded to this reviewResponded 27 December 2017

Hi there barrule Thank you for taking the time to write to us with your feedback of The British. I am very disappointed to learn of your poor experience on Christmas Eve as this is not the usual high standards of customer service and food...More

Reviewed 11 December 2017

We booked for Sunday lunch and a nice table was reserved. The food arrived in good time and the roast beef dinners could not be faulted...the beef was cooked to our liking i.e well done and we couldnt fault the food or the service. The...More

Thank 2008bau
Reviewed 20 November 2017 via mobile

Called for a beer , to meet friends ... basic pub , and that is all .... Nothing special , although can’t complain ... however the staff seemed to love complaining about each other . Maybe they should try working together better than they do...More

Thank Wover D
HeronBrearleyPubs, Marketing Administrator at The British Hotel, responded to this reviewResponded 21 November 2017

Hi there Wover D Thank you for taking the time to write to us with your feedback. I am disappointed to learn of our lack of teamwork and I apologise for the negative affect this had on your experience. With this in mind, I would...More

Reviewed 7 November 2017 via mobile

Went with my friend for her birthday recently. Great atmosphere and friendly bar staff will definatley be going back

Thank tracey l
Reviewed 29 October 2017 via mobile

Popped in for some food, and it was fab. All good, would recommend for delicious pub food. Roast dinner was mega.

Thank Alex G
Reviewed 29 October 2017 via mobile

We popped in this pub for a quick drink on our way to a restaurant. Very nice inside. Young man serving behind bar polite and helpful to me as I couldn't decide which gin to try. Good selection of gins, served correctly in big balloon...More

Thank Dibrow1
Reviewed 4 October 2017 via mobile

Great staff. Very friendly welcome. The food was delicious. (I had Queenies followed by Seabass). Really chilled atmosphere with a great play list. Should be busier than it is....but then I did come on a week night.

Thank Kathryn W
Reviewed 16 September 2017

We dropped in for a drink after a days travelling and waited more than 10 minutes to be served before abandoning the attempt and moved on to a different place where they took the trouble to serve. Now I know this is the is the...More

Thank Rrs0407
HeronBrearleyPubs, Marketing Administrator at The British Hotel, responded to this reviewResponded 18 September 2017

Hi there Rrs0407 Thank you for taking the time to contact us. I am very disappointed to learn of your poor experience at The British. Across all our estate, we aim to offer a welcoming and comfortable atmosphere with customer service at the forefront and...More

Reviewed 15 September 2017

Then again a great place the food was excellent the staff were so nice and helpful and the food was excellent and not to expensive.

Thank Freddie T
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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Cuisine
Meals
Lunch, Dinner, Brunch, After-hours
Restaurant features
Reservations, Seating, Waitstaff, Television, Highchairs Available, Serves Alcohol, Full Bar
Good for
Kids, Business meetings, Groups, Bar Scene, Child-friendly
Location and Contact Information
  • Address: North Quay, Douglas IM1 4LB
  • Location: Europe  >  United Kingdom (UK)  >  Isle of Man  >  Douglas
  • Phone Number: +44 1624 616663
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