I wasn't going to put this publicly, as I wrote to the Naim to give them an opportunity to respond, to date, I've had nothing. Hence, I thought it best to put it in as a review now.... Sharing our disappointment.
Myself and my partner...were the first to arrive (early) out of a group of 8 for our booking at 6:30pm, we were greeted by a lovely gentleman, he was attentive to us, served us a drink and explained the vegan menu and how it all came about.
We were very impressed with his service and thought the night would be similar.... oh how very wrong we were.
The others arrive, slightly early and on time, we placed our orders pretty much straight away, lovely service by the waitress. We watched tables come and go and we still had no food. By 8pm we asked where our food was, the waitress was surprised we hadn’t received our entrées as yet. She went to ask, came back saying there was a printing error, and they were missed. By about 8.20pm we received all but two entrée’s, we needed to ask for them yet again.
The first lot of entrées were lovely, all about the same size and yes, tasted lovely. The last two to come out, were much smaller, nice but looked like they were just ‘rushed’ together. It wasn’t long and then the mains came out (others were still eating their entrée’s) (the same dishes were all so very different in size etc) and my partner’s main meal – the Winter Braise (vegan) was so small (much smaller than the entrees and honestly was inedible), he said the salt content was awful. It was funny, as a couple of guests said their meal had no salt at all, so we believe my partner's dish had enough salt for several of the meals. He persevered as he was hungry, in the end he left half.
We believe due to the “printing error” our meals were “rushed” thru and the attention to detail and the “love” that would normally be put into the meals was severely lacking.
We all agreed that we enjoyed our entrée’s (even though two were much smaller). As for our mains, I think only two guests thought theirs was really good.
We requested to be compensated for the excessive wait time (2hrs), to which we were given 15% discount, at the time, we accepted the apologies and the discount, however after re-evaluating the entire experience and the quality of the mains we don’t believe we were compensated enough. Waiting two hours for entrée, then having our meals delivered all over the place and the quality of the mains, 15% doesn’t really cut it. Four of us were 2nd and 3rd time visitors to Naim and you came highly recommended. Unfortunately, my partner and I won't be back, the others felt the same way too.
I don’t really expect anything now, after the fact, I just wanted to provide you feedback over and above what we said on Saturday Night as we weren't really given the opportunity to explain our disappointment in the mains enough and how inedible the Winter Braise was and we believe 15% wasn’t enough to compensate our inconvenience and disappointment.
Due to how busy your restaurant was and how highly recommended you came, I do believe it was due to the printing error, it’s just a shame that we had to suffer so much and wait so long.
Although on a side note, after our first lot of water delivery, I did think we were forgotten for quite a while, the waitresses as lovely as they were, didn't come back to the table to check on us, provide water or any form of drinks. We had to chase the entire evening, until they realized they forgot our meals, then they became a little more attentive.More
