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Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

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PRICE RANGE
US$2 - US$5
CUISINES
Cafe
Special Diets
Gluten Free Options
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meals, features, about
Reviews (202)
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122 results
Traveller rating
43
46
16
9
8
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LanguageEnglish
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Traveller rating
43
46
16
9
8
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Reviewed 21 December 2020

The MALE STAFF TAKING ORDERS around 20:45pm - 21:15pm on the 20th DEC need to go through training course again becuz he is so freaking unprofessional with horrible attitude plus he can't even take the right customer's order! 1. While i was looking at the...menu board he thought i was in the wrong waiting line so he told me to go and line up. That's fine my bad. 2. And when i went back to my cousin who was standing in the line, for some reason... this male staff assuming that i cut in line so he ignore me and asked my cousin what drink he wants instead (i stand in front of my cousin btw). Only after he asked my cousin for the order and some moment staring at me... he then proceed to asked me if i'm together with my cousin... 3. I initially ordered toffee nut but they ran out so that male staff recommended gingerbread cream frappu WHICH I DON'T LIKE and told him i DON'T WANT IT. After 10 sec of thinking i ordered the normal COFFEE FRAPPU and for some reason he thought i said gingerbread frappu??? It was also my fault for not checking the bill so ye... i paid around $5 for a drink i already know i don't like and had to threw away more than half. (It is also too sweet and just not my cup of tea)! Overall, i left Starbucks with much upset and disappointment thanks to this sole staff! The attitude and the drink... Never gonna visit here again!!! I wouldn't recommended this location.More

Date of visit: December 2020
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Reviewed 26 August 2020 via mobile

This is the first Starbucks in Vietnam and the largest one in the city. Free parking for the motorcycle at coffee shop. I recommend Caramel Frappuccino. Mango Passionfruit is ok too.

Date of visit: August 2020
Helpful?1  
Reviewed 13 February 2020

Due to health, cannot consume caffeine but still love the taste of coffee. Finally founds a place that offered decaf and it was starbucks. Went twice. Exactly as you would expect from a starbucks in any other country. Friendly Staff who spoke English.

Date of visit: February 2020
Helpful?2  
Reviewed 26 January 2020

Please do not give plastic stirrers to your customers. Please supply a sustainable alternative. It is worse because I was not taking the coffee to go. If I am sitting in your cafe I can use a spoon and you can wash it later. Then...you do not destroy the planet. Thanks for your consideration.More

Date of visit: January 2020
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Reviewed 11 December 2019 via mobile

Please be careful when purchasing merchandises in this location. The policy was very stupid (not like US policy). After giving the money, customers were not allowed to exchange the merchs even though customers could step out for 5 mins and came back. I guessed Vietnamese...were paranoid about quality so much that they were afraid of fake merchs or bad merchs.More

Date of visit: December 2019
Helpful?2  
Reviewed 28 November 2019

Great service and location. Seat outside and enjoy the "event": bikes and cars driving in a round-about (road junction). To get WIFI buy a drink and you will get a code in the receipt. There is always lots of people here.

Date of visit: November 2019
Helpful?2  
Reviewed 16 November 2019

I would like to give comment s about the Starbucks shop near New world hotel. One of the cashier names “SUN” is pretty aggressive and rude!!! Not only by answering the question but also the angry face to me! Why I deserve that attitude and...service by paying to you?? 1: I asked a simple in nice way “s Tea latte made of tea and milk?” She looks shocked when I asked her. 2: I asked for short cup but she ordered for me Tall size and I asked her to change but she looked unhappy and aggressive trying to tell me how short is the short cup. 3: she asked if I have small money in a very loud and rude voice when I offer her 500,000VND which I have only. All of this made my day a bad day! How is Starbucks keeping this kind of staff by the way?? There is no standard or training of them?? Why the customers have to endure this?? By paying you??? Is there an explanation?More

Date of visit: November 2019
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Reviewed 11 November 2019

We had a large Latte which was brewed quickly and of excellent taste. Friendly service despite the place being full. Also clean. No complaints at all.

Date of visit: November 2019
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Reviewed 10 November 2019

Nothing beats a good cup of coffee after dinner. Ambiance here is also cool. Friendly service. Good music too

Date of visit: November 2019
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Reviewed 1 August 2019 via mobile

I asked a strawberry short cake, which it should be a soft cake. They gave me this piece of brick probably one month old.... I asked the girl "Bich Thuy"to give me a fresh one but she refuse to change it saying that all the...cakes was the same. Avoid this Starbucks!More

Date of visit: August 2019
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Frequently Asked Questions about Starbucks

Yes, Starbucks offers takeaway services.

Starbucks is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 3.5
  • Service: 4
  • Value: 3.5
  • Atmosphere: 4