No. 5 Emerald Hill

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140 reviews

#3,114 of 11,526 Restaurants in Singapore$$ - $$$, Bar, Pub

+65 6732 0818+ Add website

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Hours

Sun

12:00 pm - 2:00 am

Mon

12:00 pm - 2:00 am

Tue

12:00 pm - 2:00 am

Wed

12:00 pm - 2:00 am

Thu

12:00 pm - 2:00 am

Fri

12:00 pm - 3:00 am

Sat

12:00 pm - 3:00 am

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What is Travellers’ Choice?

Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.

Ratings and reviews

3.5

140 reviews

#3,114 of 11,526 Restaurants in Singapore

RATINGS

Food

Service

Value

Atmosphere

Food and ambience

Bar, Pub, Dining bars

“I’ve always liked this bar.”

“The food was OK and the drinks are a bit expensive side.”

“The beer was lovely and the guy behind the bar was lovely and friendly.”

Location and contact

5 Emerald Hill Road, Singapore 229289 Singapore

Cairnhill

+65 6732 0818

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Does this restaurant serve Bar / Pub food?

Yes

Unsure

Details

Manage this business?

PRICE RANGE

RM 50.00 – RM 330.00

CUISINES

Bar, Pub, Dining bars

Meals

After-hours, Drinks

FEATURES

Delivery, Takeout, Outdoor Seating, Seating, Serves Alcohol, Full Bar, Wine and Beer, Free Wifi, Accepts Credit Cards, Table Service

Top 3 reasons to eat here

Sponsored by: No. 5 Emerald Hill

1. 1-1 Martinis

"Recommended, and do get a reservation before going in."

iammanishg

2. Happy Hour Drinks!

"MUST come to this place for their happy hour drinks"

ikhouvansuiker

3. Highly Recommended!

"Lovely atmosphere and yummy cocktails"

Priyanka S

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3.5

140 reviews

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Yes

Nomad588497

Royal Tunbridge Wells16 contributions

Favourite Review

A good night at No. 5

Oct 2023 • friends

I’ve always liked this bar. Great vibe, good decor (grungy but cool) and last night we had very good food too. If you are looking for somewhere chilled and unpretentious (hard to find around Orchard) where you can hang with friends, then this is a good place to visit.

Written 12 October 2023

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

humainoid

Singapore11 contributions

Lovely theme bar

Jan 2020 • friends

Lovely theme bar with affordable 1 for 1 martini that tasted great. Love the music and the ambience. Good selection of finger food. Certain Martini creation are quite unique and Creative. However, customer service could improve better. As I’ve been to the bar several time and I felt the service staff can be quite rude at times.

Written 10 January 2020

Rmtinz

Tokyo Prefecture376 contributions

A stylish interior. Loud music.

Aug 2024 • family

It is located in a corner lined with restaurants in an old building in Singapore. There's a lot of music inside, and it doesn't feel like a calm bar, but it's good enough for an after-dinner drink during a sightseeing trip. The interior is decorated in very calm hues, opposite the music, and the lighting. There was also a space for people to take off their shoes and go up, similar to the koagari in Japan, and there was a lot of excitement at some girls’ gatherings.

Automatically translated

Written 17 August 2024

StelTan

8 contributions

Pay $250 for a photo!

Jul 2020 • friends

Went there for drinks on a Weekday afternoon Upper level had 1 patron. Whilst waiting for our food to arrive myself and a friend took some photos. Was told curtly by ALICE a older woman server that 'we charge $250 for photos. Please pay or stop taking them' Taken aback, we stopped. When I asked her again she said this is for wedding shoots. I was in jeans and a t shirt Alice is either blind or was trying to cheat us of money. Whilst the Ambience is acceptable - there are many more bars out there that have the same food without the terrible cheating waitresses. Without your patrons taking photos and sharing on social media, who would know about your bar? Sure spend a few thousand to market yourself. Only to have your waitress step on your customers toes - BEFORE they even have a meal

Written 18 July 2020

Emeraldmgr

Hi Estelle, Thank you for your feedback and we sincerely apologise for your negative experience at ours. We take all feedbacks seriously and we will look into this internally and conduct a thorough investigation. Thank you so much and we hope to see you again at No 5.

Written 14 September 2020

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Nick

1 contribution

Horrible rude service staff!

Nov 2020 • none

Similar to the few previous reviews posted about this place, the one thing that stood out here was how rude and unfriendly the service staff were. The waitresses behaved like they were not paid their salary on time. Their faces were sully all the time. The only thing they care about was to keep chasing for payment - seconds after the drinks were placed on our table, they will shove the bill in your face and keep asking do you want to open a tab (leave your credit card with them) or settle the bill NOW? The martini drinks were pretty decent and I like the bar snacks too. So it's really a shame that the service staff are so unfriendly and rude. For the kind of prices they are charging, I will rather spend my money at other establishments where I feel more welcomed and relaxed.

Written 13 November 2020

Emeraldmgr

Hi there, Thank you for your feedback and we sincerely apologise for your negative experience at our establishment. We will look into this as soon as possible and ensure all staff are retrained in their customer service standards. Thank you for your feedback on the bar snacks and martinis and we hope to be able to serve you again!

Written 15 November 2020

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Travelingisme38

Sydney51 contributions

Bad Service

Sept 2020 • friends

We decided to go for their happy hour. Well that appeared to be non-existent along with some pretty ridiculous rules. We decided to have 2 cocktails for $28++. There is a good list of cocktails however for the same price you cannot have 2 different cocktails from the same list. My friend wanted strawberry, I wanted blueberry but no we had to have 2 strawberry and 2 blueberry. Both the same price but couldn't have one of each then they bring all 4 out at once. So you have to drink one fast so they other one is still cold and not all melted from the crushed ice. Also as its a new world being COVID-19 we get masks and so on is upmost important but the delviery of all the staff when asking you to wear a mask and check out it is dreadful. Literally just finished my drink and stood up and she barked one word "mask". I was just standing and was about to have a slice of pizza. We decided to pay the bill and get out of their quick then when leaving no "thank you for coming please don't forget to check out" just a straight up rudely spoken "you must check out". Learn on your delivery people. No wonder your bar was relatively quiet while others were buzzing. Left and went to KPO, environment, staff attitude and drinks were far better there. Doubt I will return to No 5 Emerald unless the attitude of the staff was to change.

Written 7 September 2020

Emeraldmgr

Hi there, Thank you for your feedback and we sincerely apologise for your negative experience. We will look into this internally and do a thorough investigation while re emphasising on our customer service standards during all training programmes. We hope to see you at No 5 again. Thank you

Written 14 September 2020

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Kit

1 contribution

Felt unwelcome

Nov 2020 • friends

Used to visit often and even bringing overseas guests here. Service staff named A is exceptionally good, friendly and sincere although they are always busy. Noticed some difference in service standards when A is not around. A handful are still friendly but probably too busy or are stationed elsewhere. However, the last straw was on my last visit. Although I was assured a table during reservation, I was told by a waiter on the spot that it had changed to the platform cushion seats and that I needed to wait if I wanted a change. While waiting for a good 30 mins, no one came to take my orders, no food or drinks as if I’m being punished. Finally got my table upstairs at a corner far back, but the same waiter had walked off before I placed my orders. More waiting before I managed to signal another staff over. Just felt totally unwelcome in a familiar place. Seems like you’re trying hard to chase your customers away. Will consider visiting again only if A is around.

Written 24 November 2020

Emeraldmgr

Hi there, Thank you so much for your feedback and on behalf of the Management, we would like to sincerely apologise for your negative experience at our establishment. This is definitely not the kind of service or experience we would like our guests to have. We take all feedbacks very seriously and will immediately look into this and retrain all our staff in creating positive customer service standards and experiences. We would also like to thank you for being a loyal customer and we hope to see you again at No. 5. Thank you

Written 24 November 2020

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Raj Patel

Singapore24 contributions

No. 5 At Home

May 2021 • none

In these heightened alert times, when we cannot go to No.5 for drinks, I decided to invite my usual drinking buddy to my place and order for delivery. The whole ordering and payment process went smoothly and a veritable feast was delivered to my home. Including the extra chilli that we like! The food did arrive a little later than originally arranged, but they were thoughtful enough to warn me that there was a little delay - nice touch! And the food tasted just like it does when we're at the bar - delicious!

Written 23 May 2021

Emeraldmgr

Hi there, Thank you for taking the time to leave us a review and thank you for your support during this trying time. We are glad you enjoyed the food! Thank you so much and we hope to see you at No 5 when we reopen!

Written 24 May 2021

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Manish

Singapore715 contributions

1-1 Martinis

Dec 2020 • friends

I love this place. My ideal spot is either upstairs or in the alfresco. The best and unique thing about the place is their peanut offerings which you can eat and at the same time throw away their covers on the floor(what an amusing thing). Though it makes a mess out of the place, they still allow it 🥰. As for the food I love their mutton samosas, too good (do try). And not to forget about their extensive martinis 🍸 (1-1 during happy hours which is most of the time). If you are adventurous enough, can try out the WaterFall too. Recommended, and do get a reservation before going in.

Written 2 January 2021

Emeraldmgr

Hi there, thank you so much for taking the time to leave us with your review. We appreciate it and we hope to see you at No 5 again!

Written 3 January 2021

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Billy Freefite

1 contribution

Customer service quality is so crucial in the service industry. No. 5 have lots to learn from Haidilao

Sept 2020 • none

I'm there for the post war colonial ambience. The smell of rustic wood sets my mind back to 80s Singapore, where customer service was genuine and originated from the sincerity of the soul. But that was not to be when I visited the bar. Cool, stagnated, ' I just wanna get paid and go home' plus ' I'm just here to fill up the spaces' service summarized my whole patronizing experience with No.5. It is regrettable as it has lots of history to sell and especially during CoVid season where most outlets are shutting down and they still don't put an edge to their service. In a nutshell; I will only visit it if my business customer insist on having a happy hour beer there, but still then, I would counter propose at least Alley bar, KPO or Ice Cold B before I step in.

Written 8 September 2020

Emeraldmgr

Hi there, Thank you for your feedback. We apologise for your negative experience at our outlet. We will look into this internally and re-emphasize on our customer service standards during our training programmes again. Thank you

Written 14 September 2020

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Gladys Teiw

Singapore6 contributions

Terrible service. Disappointing.

Nov 2021 • none

Came to No.5 because it was recommended by my friends for their drinks, however the staff's attitude was super rude and totally uncalled for. She literally just instructed her colleague to cancel our reservation when we were still standing in front of her - this shows how unwelcoming this bar is. It's disappointing because I had booked this bar to celebrate a joyous occasion yet this unpleasant service totally ruined our moods. Would never return again as I'd rather go elsewhere with a better customer service.

Written 10 November 2021

Emeraldmgr

Hi Gladystjn, Thank you for your review. On behalf of the Management, we sincerely apologise for your negative experience. We take all feedbacks very seriously and would like to find out more about this incident. Perhaps you could email us at info@emerald-hill.com with more details so we can conduct a thorough investigation on our end. Delivering positive customer service is very important to us and we will strive to do better. We apologise again for your experience and we look forward to seeing you at No 5 again.

Written 17 November 2021

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Kelvin G

Singapore17 contributions

Unpleasant Visit with their manager Elise.

Feb 2022 • friends

We visited the bar to have few drinks with my friends. This manager Elise give a negative and rude approach to us. She as well scolded her staff in front of the customers which we think it’s very inappropriate especially being in the customer service. She shouldn’t be in customer service like this if she not happy service customer. Will not come back and won’t recommend to our friends!

Written 23 February 2022

Emeraldmgr

Hi Kelvin Thank you for taking the time to write to us. On behalf of the Management, we sincerely apologise for your experience at ours. We take all feedbacks very seriously and we thank you for bringing this up to us. We will immediately look into this and ensure this doesn't happen again. We would like to invite you and a friend back at ours for a round of drinks. If you would like, do let me know and we will be there to assist and arrange. Thank you!

Written 1 March 2022

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Raj Patel

Singapore24 contributions

No 5 To Go!

May 2020 • none

Anybody who knows me knows that No. 5 is my favourite bar, so during these circuit breaker weeks I've been missing my usual Friday night. Well they've done their best to come to the rescue with their new food delivery service, and last night we had the wings, samosas, meatballs and a No. 5 Special pizza, overorderwng as usual! Thanks No. 5 - the delivery process worked fine and the food was all delicious. It's nice to know that whilst I can't visit the bar, you can send a little bit of it to me! Cheers.

Written 1 May 2020

fzh e

1 contribution

Don't waste your time and money here

Jul 2024 • friends

Terrible experience...service upstairs was terrible and manger was unhelpful after seeking help and providing feedback Only pink haired waitress was helpful and polite. The others need a good lesson in customer service or basic manners

Written 23 July 2024

Mary R

1 contribution

Rude staff with negative vibes

Oct 2021 • friends

In these times, everyone is feeling anxious and going to your favourite bar helps ease feelings. When the bar stuff treats you rudely by shouting at people it creates a negative environment. I was a customer for years and now i dont think ill be returning.

Written 16 October 2021

Emeraldmgr

HI there, Thank you for taking the time to write to us. On behalf of the management, we sincerely apologise for your negative experience. We would like to do a thorough investigation on this. If you could, could you email us at info@emerald-hill.com with the incident details and the staff's name as well please. We also would like to thank you for being a loyal customer through the years especially in times like this. Hence, we would like to invite you and a friend back to ours for a round of drinks on us. Again, we are truly sorry for your experience and we hope to see you at ours again. Thank you

Written 19 October 2021

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

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