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Ratings and reviews

#968 of 3,969 Asian in Singapore
#1,748 of 10,147 Restaurants in Singapore
RATINGS
Food
Service
Value

Details

CUISINES
Chinese, Asian
Meals
Lunch, Dinner
FEATURES
Takeout, Reservations, Serves Alcohol, Table Service, Seating
Reviews (66)
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30 results
Traveller rating
8
14
3
0
5
Traveller type
Time of year
LanguageEnglish
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Traveller rating
8
14
3
0
5
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All reviews xiaolongbao noodles chinese restaurant szechuan ipad dishes
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Reviewed 28 November 2021 via mobile

Definitely the most unhygienic restaurant in SG that breaches SMM by all means during pandemic. Visit the said restaurant on 27 November 2021 at 6:40pm, it was raining, huge crowd was blocking the entrance of the restaurant, a few customers had even removed the masks...perhaps due to the long waiting time, one could hardly squeeze in without touching another person. I have witnessed several customers enter the restaurant without doing any safety entry. Inside the restaurant, kitchen staff kept pulling down their masks eating fruits, chatting with one another. At least 3 customers were standing side by side waiting at cahier counter to make payment, at least 5 delivery drivers and customers waiting for their long - delayed food collection. There was no way to keep minimum safe distancing at all. Many staff from the restaurant have habit of touching / pushing customers to squeeze their way through instead of saying 'excuse me' due to their language barrier.More

Date of visit: November 2021
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Reviewed 21 November 2021 via mobile

Nothing beats this Chinese restaurant. Why? Good service. Polite staff. High tech menu via ipad. Please make your reservations prior heading down. Xiaolong bao. Sauteed Diced Chicken w Chilli n Pepper, Sichuan Style. Hot n Sour Sauteed Shredded Potatoes. Old Beijing Soup Pot Noodles.. (i...ask a lady staff if my orders are recommended. She said in a funny way that all the dishes are popular..) Never had i been satisfied with all dishes!!! Of cos not forgetting their Tsing tao draft beer.More

Date of visit: November 2021
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Reviewed 24 April 2021 via mobile

WORST experience ever, it was so so so bad , this is the first bad review I’m writing to warn everyone not to go to this place, the service is absolute rubbish, esp during dinner/peak time. We made a reservation for 8 for birthday celebration,...arrived on time at 7pm and waited 40 mins to be told that our table has accidentally been given away. No apologies was given and we were treated coldly. There were more than twenty people waiting outside with no proper structure and order, with everyone wondering what is even happening. The food was fine when we first went at odd timing (2pm), but it’s definitely not worth being treated so badly and for the crazy long wait! No point going back until they fix their major service issues!More

Date of visit: April 2021
Helpful?1  
Reviewed 6 March 2021 via mobile

Do not visit this place unless you are looking to get treated like garbage. The food was good and came through quickly. The service is the worst I have ever experienced in Singapore. The staff was extremely rude and aside from other poor exchanges, when...I tried to get the manager to split the charge between 2 cards, he pretended not to listen, ignored, and when I insisted, he dismissively waved his hand and took a single card to charge it. Terrible place, I hope they close down.More

Date of visit: March 2021
Helpful?1  
Reviewed 11 November 2020 via mobile

A typical Chinese, set up by native Chinese. Recommend the xiao long pao, fish, fried rice. Pretty crowded and we called to book. Don't expect good service here, mostly Chinese native staffs.

Date of visit: November 2020
Helpful?2  
Reviewed 10 November 2020

I was at your Jalan Besar restaurant earlier, service is bad and no system. Food didn’t arrive after 45 mins, the customer that came later got their food 1st. When I asked the service staff about she keep asking me to wait and I have...to ask her 3 times about my order. She repeated the same answer to me to wait again. Disappointed with the service and left without eating.More

Date of visit: November 2020
Helpful?1  
Reviewed 10 February 2020 via mobile

Have try their main dish and side dish like Xiao long bao or zha jiang mian. Would say that the side dish or 小吃 is much better. Service was good.

Date of visit: February 2020
Helpful?2  
Reviewed 8 December 2019 via mobile

Decided to visit this restaurant after reading reviews. Have both indoor and outdoor seating. Good attentive staff. Tried the bittergroud with century eggs, good with beer. Will return to try their mala fish.

Date of visit: December 2019
Helpful?2  
Reviewed 28 November 2019 via mobile

Hand In Hand was founded in Singapore in 2004. l recall a similiar food outlet at the same location some years back with a different name. Finally had the opportunity to test out the food with my wife. We ordered Xiao Long Bao,fried dumpling with...squid filling and fried bee hoon. The XLB was good but not as good as the other top ones. The fried dumpling with squid filling was black,most likely to give impression of squid black ink? The fried bee hoon was good but the clam shells in the item made the dish a frustrating experience. Relayed our dissatisfaction to the waiter. In any case, this is a good place for chinese traditional snacks without landing in China.More

Date of visit: November 2019
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Reviewed 15 August 2019

Went for dinner on a Saturday night (7pm) without reservations, we had to wait for a little while as the restaurant was full. A few hits and misses with this place, some of the dishes were good while others were not so fantastic. We ordered...xiao long baos, sour and spicy soup, dan dan noodles, fried dumplings and a pork dish. Soup tasted pretty bland, a disappointing order as I was looking forward to that the most. The xiao long baos were good, came out piping hot and the meat inside was marinated just right. The pork dish was also good, although the portion was big for just 2 people. The sauce for the dan dan noodles was really good as well, I loved the noodles alot! The fried dumpling was good too, not too doughy but I didn't really like the amount of leek in there; did not really taste much meat in there. Service was not that great though, maybe due to the lack of manpower? There was alot of confusion with table sittings, which we realised throughout the time we were there. Ordering was pretty mixed up as well - there were no clear instructions on the ordering process and it took quite some time to get our orders done. But the staff were friendly, despite the chaos. I would go back there again, with more friends so we can share more food. There were alot of food which we did not get to try as the portions seem big. Pricing for each dish is also quite reasonable, so it will not burn a hole in your wallet.More

Date of visit: August 2019
Helpful?1  
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Frequently Asked Questions about Hand in Hand Beijing Restaurant

Yes, Hand in Hand Beijing Restaurant offers takeaway services.

Hand in Hand Beijing Restaurant is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4
  • Service: 3.5
  • Value: 4