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Factory Steak & Lobster

Hotel Real Intercontinental Metrocentro | Frente A Centro Comercial , Metrocentro, Managua 14005, Nicaragua
+505 2276 8989
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Overview
  • Excellent67%
  • Very good22%
  • Average6%
  • Poor4%
  • Terrible1%
Travellers talk about
“lobster” (18 reviews)
“beef” (6 reviews)
“salad” (6 reviews)
Open Now
11:00 AM - 11:00 PM Hours
CUISINES
Steakhouse, Seafood, Vegetarian Friendly, Gluten Free Options
PRICE
$$$$
RATINGS
Service
Food
Value
Atmosphere
LOCATION
Hotel Real Intercontinental Metrocentro | Frente A Centro Comercial , Metrocentro, Managua 14005, Nicaragua
All Details
Write a ReviewReviews (244)
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41 - 50 of 110 reviews

Reviewed 19 November 2015

Colleagues and I were traveling on business and decided to eat at the Factory in Managua, Nicaragua. The experience lived up to the great Trip Advisor reviews. In particular, Bruno and Marlon (yes, like Brando) were exceptional wait staff that made the dinner exceptional. Overall,...More

2  Thank Guillermo M
Intermanagua, General Manager at Factory Steak & Lobster, responded to this reviewResponded 20 November 2015

Dear Guillermo M, Thank you very much for sharing your experience at FACTORY STEAK & LOBSTER. Bruno and Marlon will be advised of your remarks as well as our team in order to keep up the good work caring for our guests and visitors. Yours,

Reviewed 14 November 2015 via mobile

Althought the place needs a serious invesment on AC (soon .. It has been damaged for months now), The service provided there is usually one of the best in town. We are usually serviced by Felix and Bruno and they are outstanding.. Always wiling to...More

2  Thank sandycoavi
Intermanagua, General Manager at Factory Steak & Lobster, responded to this reviewResponded 18 November 2015

Dear sandycoavi, We would like to thank your review and your preference and Bruno and Felix will be advised in order to keeping customer service to great standards! Regarding our AC, please let me apologize for any inconvenience and we will take this opportunity to...More

Reviewed 4 November 2015

When I was a guest at the Intercontinental, I was too lazy to go off the premises to find a real restaurant, so I decided to simply go to the onsite option. This was a tremendous mistake. My guest and I arrived at 8pm and...More

4  Thank Trendster
Intermanagua, General Manager at Factory Steak & Lobster, responded to this reviewResponded 13 November 2015

Dear Trendster, Once again please accept our sincere apology to your experience at our restaurant. Your comments have been reviewed in detail with our team in order to prevent any of our visitors to have a similar perception of the service procured while selecting us...More

Reviewed 22 October 2015 via mobile

I am staying at the real intercontienental hotel for 2 months on business. I dont speak any spanish. But my waiter Bruno M was very patient with me and brought the best customer service possible. He was awesome. The food was great too but bruno...More

2  Thank Jeffrey J
Intermanagua, General Manager at Factory Steak & Lobster, responded to this reviewResponded 28 October 2015

Dear Jeffery J, Thank you for your very kind comments and sharing your service experience. We will share with Bruno your comments and definitely look forward for your next visit to Managua! Yours,

Reviewed 21 October 2015

I received the best service I have ever had by a waiter named Bruno! He was very kind, funny, and willing to help. I will come back just for Bruno.

1  Thank joellawesome
Intermanagua, General Manager at Factory Steak & Lobster, responded to this reviewResponded 28 October 2015

Dear joellawesome, We will surely share with Bruno your acknowledgements and look forward to have you back at Factory Steak & Lobster very soon! Yours,

Reviewed 18 October 2015 via mobile

Perfectly located in the Hotel Intercontinetal this restaurant offers the best lobster in town, fresh ingredients, great location and superb attention makes this, one of my favorites restaurants for dinner time.

Thank Jlizanox
Intermanagua, General Manager at Factory Steak & Lobster, responded to this reviewResponded 20 October 2015

Dear Jlizanox, Thank you very much for your kind comments and review. We hope to have a next opportunity to host your dinner when visiting Managua and make available your favorite lobster or local and international meat cuts. Yours,

Reviewed 14 October 2015

I had dinner at this restaurant and the National Steak (Churrasco nacional) tasted really good and it was tender, really good to be a local beef, also the service provided by the hostess (Nohelia Cardoza) and waiter (Bruno Martinez) was excellent, making me feeling like...More

Thank Berquin S
Intermanagua, General Manager at Factory Steak & Lobster, responded to this reviewResponded 20 October 2015

Dear Berquin S Thank you very much for your review and note to Nohelia and Bruno, we will share your comments with them and our team to keep it up and make all of our guests feel at home the same way you did, We...More

Reviewed 26 September 2015 via mobile

We had dinner at this place. The appetizers were great. But the we ordered a steak and it was cooked eyond rexognition. It had no flavor and seemelikeit had been frozen for a long time. The staff were good.More

Thank Leslie C
Intermanagua, General Manager at Factory Steak & Lobster, responded to this reviewResponded 5 October 2015

Dear Leslie C, We do thank you for your review and apologize for the unfortunate experience you share with us. We will review our food handling in order to meet expectations of all visitors and guests as our standard shows. Please accept our apologies as...More

Reviewed 11 September 2015

Not very good place. The lobster swe tried seemed old and even past their suitability for eating, We had them exchanged twice and they came all the same, very mushy smashed potato kind of taste, that proves the product is not fresh. Better spend your...More

1  Thank Exeter2000
Intermanagua, General Manager at Factory Steak & Lobster, responded to this reviewResponded 15 September 2015

Dear Exeter2000, Thank you very much for your important comment. We care very much for our customers and follow procedures along the supply of goods,our team will be advised and the situation looked into and followed up. Hopefully we will have a new opportunity to...More

Reviewed 10 September 2015

Jorge Lopez was my server. Very accomodating. Great food. great atmosphere. I ate there about 3-4 nights.

Thank B R
Intermanagua, General Manager at Factory Steak & Lobster, responded to this reviewResponded 15 September 2015

Dear BR, Thank you for your positive comments, we will share with our team and Jorge and thank them for their service delivery and commitment. Your preference is a responsibility and we would like to have you back again soon! Yours,

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Questions & Answers
Dean b
6 August 2016|
AnswerShow all 2 answers
Response from Intermanagua | Property representative |
Dear Dean b Thank you very much for your interesting in Factory Steak and Lobster. There are prices between US$ 20 to US$ 45; moreover, there is a special Factory Lunch every week with entries, main dish and dessert... More
1
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SRK22
22 July 2015|
Answer
Response from Saraproberts | Reviewed this property |
No dress code
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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Average prices
US$15 - US$38
Meals
Lunch, Dinner, After-hours
Restaurant features
Reservations, Private Dining, Seating, Waitstaff, Parking Available, Validated Parking, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Accepts American Express, Accepts Mastercard, Accepts Visa, Outdoor Seating, Accepts Credit Cards
Good for
Romantic, Child-friendly, Special Occasion Dining, Groups, Business meetings
Open Hours
Sunday
9:00 AM - 11:00 PM
Monday
11:00 AM - 11:00 PM
Tuesday
11:00 AM - 11:00 PM
Wednesday
11:00 AM - 11:00 PM
Thursday
11:00 AM - 11:00 PM
Friday
11:00 AM - 11:00 PM
Saturday
11:00 AM - 9:00 PM
Location and Contact Information
  • Address: Hotel Real Intercontinental Metrocentro | Frente A Centro Comercial , Metrocentro, Managua 14005, Nicaragua
  • Location: Central America  >  Nicaragua  >  Managua Department  >  Managua
  • Phone Number: +505 2276 8989
Description
Factory Steak and Lobster offers imported and local prime steak cuts, lobster and seafood specialties. Along the main room there are 2 private rooms for special occasions or make a selection from our wide wine menu and choose to seat at our open deck area.
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