Average pastry quality at best. Extremely poor service. Not even a “Hello” or “Good morning” when I arrived. Not even a “Your Latte” when my coffee is served. And not even a “Thank you” when leaving. Read the replies from management to other 1 star...reviews and you can quite easily conclude that they don’t even care what feedback they receive from customers. Not even acknowledging that there is an issue with management but rather turning it around and blaming the customer instead. You may think that you’re the oldest French patisserie in Penang (don’t know if you are) but if you think that the current crowd in Penang is going to accept such service quality then you are sadly wrong. Let’s see how much longer you remain in business. Oh and by the way, minimum charge of RM50 before you accept credit card. What nonsense is that when BNM is trying to promote a cashless (or at least a minimal cash transaction) society. I can go to any major malls in Penang and pay for my RM1 parking with my credit card. In case you didn’t know, BNM already made it clear than having a minimum credit card charge is not allowed. Expect a call from the authorities soon. All the best!More