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Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Details

PRICE RANGE
US$1 - US$12
CUISINES
French, Cafe, European, Deli
Meals
Brunch, Breakfast
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features, about
Reviews (39)
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11
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9
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LanguageEnglish
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Reviewed 12 December 2020 via mobile

Average pastry quality at best. Extremely poor service. Not even a “Hello” or “Good morning” when I arrived. Not even a “Your Latte” when my coffee is served. And not even a “Thank you” when leaving. Read the replies from management to other 1 star...reviews and you can quite easily conclude that they don’t even care what feedback they receive from customers. Not even acknowledging that there is an issue with management but rather turning it around and blaming the customer instead. You may think that you’re the oldest French patisserie in Penang (don’t know if you are) but if you think that the current crowd in Penang is going to accept such service quality then you are sadly wrong. Let’s see how much longer you remain in business. Oh and by the way, minimum charge of RM50 before you accept credit card. What nonsense is that when BNM is trying to promote a cashless (or at least a minimal cash transaction) society. I can go to any major malls in Penang and pay for my RM1 parking with my credit card. In case you didn’t know, BNM already made it clear than having a minimum credit card charge is not allowed. Expect a call from the authorities soon. All the best!More

Date of visit: December 2020
Helpful?
Reviewed 28 February 2020 via mobile

Really superb croissants and bakery products. Good strong coffee. Nice French style breakfast cafe. Snack breakfast or pit-stop out of the sun.

Date of visit: February 2020
Helpful?1  
Reviewed 24 June 2019

coffee is very good so too the sandwiches freshly made .a very pleasant little cafe to drop into for a snack.

Date of visit: June 2019
Helpful?2  
Reviewed 29 August 2018

This place was close to our Air BnB, so it was convenient for breakfast. The food was good, but service was slow. We went 3 mornings out of the 6 we were there, so it does something right, but it could be better. If you...want bacon, go elsewhere. If you want the best croissants on Penang,however, this is your place.More

Date of visit: July 2018
Helpful?1  
Reviewed 24 June 2018 via mobile

Nice food but the service could be better. Just need a friendly smile, cheerful greetings to the customers and a faster service. This will make la France cafe the best cafe in town.

Date of visit: June 2018
Helpful?4  
Reviewed 15 January 2018 via mobile

The place is really nice, but service is terrible. Don’t go -look at most at the reviews here and the owners response. That will give you the overall vibe of this place -you don’t feel welcome and the owner is rude and arrogant.

Date of visit: January 2018
Helpful?12  
Nathan H, Owner at La France Cafe and Restaurant, responded to this reviewResponded 16 January 2018

Well, "terrible customers" (...indian tourists) For more details, check the answer bellow. By the Way, People from Denmark speak danish, not indian. Also, avoid to let tips to the person you find "so despicable". Cheers!

Reviewed 14 January 2018 via mobile

The croissants and coffee tasted very good but the French guy serving us was so unfriendly, unhappy and miserable that he made it feel like it was a burden having us there.More

Date of visit: January 2018
Helpful?9  
Nathan H, Public Relations Manager at La France Cafe and Restaurant, responded to this reviewResponded 16 January 2018

Hey ah boy? The customer isn’t always right. Let's start from the beginning: First > I am not your dog, so change your tone. You can bark to your own kind in your own country/cast, but not in my house. Comprende? Second > Learn how...More

Reviewed 29 June 2017 via mobile

The honey lemon tea saved my day! The cafe is a safe haven from all the craziness outside. If you need a break, stop by! It’s very nice :)

Date of visit: June 2017
Helpful?1  
Nathan H, Director of Sales at La France Cafe and Restaurant, responded to this reviewResponded 16 January 2018

Thanks!

Reviewed 17 March 2017 via mobile

Located behind northam all-suites hotel and vouk suites @ mansion one, this little cafe continues to delight us as we visit for hot buttered croissants, freshly baked breaded sandwiches, a surprising range of smoked salmon and yoghurt chicken sandwiches, crispy potato wedges and artisan coffee....Proprietor gets more friendly, more times you visit - don't forget to greet him with Bonjour! A tip is to visit in between busy periods for good service - 10am to 12pm seems perfect. Enjoy!!More

Date of visit: March 2017
Helpful?2  
Reviewed 24 February 2017

The croissant are superb, like the one I use to eat in Lyon! Place is clean, very continental style and the server is french too! I will definitely recommend to my friend if they pass by Penang!

Date of visit: December 2016
Helpful?1  
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GrahamChen
29 July 2018|
AnswerShow all 2 answers
Response from NathanH2714 | Property representative |
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